Verizon

Bravo. Aliris listened to what my needs for an upgrade were — and saved me money.
Nelly made sure that everything got transferred over in a timely manner.
#greatpeoplealways

Stooped in and with only one person ahead of me I decided to wait and upgrade my phone. I checked in with Richard who was friendly and helpful while I waited. Jason helped me chose a new phone. He was great with explaining the questions I had and was finished in record time. Also, received a follow up from store manager the next day. My experience was great and I would visit again.

Customer service from the lady I dealt with was Terrible. I was upgraded for free from 3Gb to 4 gb through a text message promo. Funny thing is ever since I was upgraded I have been running out of data and now I have 4 Gb and have the exact same patterns in cell use. Some sketchy things happening at Verizon. I went in to ask about this and kindly asked if other folks have complained about this. Instantly the sales lady got a little combative which was odd. I also wanted to trade out my cell on the edge program and then found out it would be almost $ 200 to do so. I was sold on I could trade out a phone at anytime when I signed up for edge. She was rude until I just walked out and left her standing there. You will never gain customers or keep them by thinking you are right when obviously you are wrong.
My point. I feel that these cell reps are not trained properly and are deceiving when they sell due to the pressure to sell /​possible commission. Most are very nice but you always feel like you are taking to a car salesman kind of.
It has happened everytime I am sold at version. When I go back a year later the story is different and they say the person who sold me was wrong etc. Meaning the salesman either was not truthful on policy or?
I cannot wait until these companies are forced to be honest and get rid of these tactics. Gym contracts used to be like this until to many complaints and court battles have now made most gyms month to month.

I’m surprised to see all of these terrible reviews. No, this place isn’t fantastic, but it’s not the most repugnant store in the universe either! I had no problem with the customer service here — on the contrary, everyone who helped me was pleasant and attentive. Maybe I just happened to go on a good day? Who knows.
Came here last Sunday because my phone was stolen/​lost on Saturday night and according to «Find my iPhone», was in Nassau County the next day. So, um, not exactly accessible. Because my phone has become an appendage at this point, I felt naked and afraid without one. Thanks to computer texting capabilities, I was able to speak to a family member, who told me that there should be an upgrade on our family plan. So I was off to Verizon.
Upon walking in, I was approached almost immediately and Phonegate was one step closer to being put to rest. Things that happened after this:
–Customer service rep calls my father (his name is on our shared account), asks him to read back a code, and my name/​number is added onto the account, enabling me to take my sister’s next upgrade (my next upgrade is in September… I couldn’t wait to lose my phone I guess)
–Customer service rep makes some bad jokes but small talk is enjoyable
–Customer service rep keeps saying «unfortunately» at beginning of his sentences, scaring me each time — is the upgrade not feasible? Will I need to be an exorbitant sum of money? Neither end up being true.
–I choose/​buy a new phone
–I choose/​buy a screen protector and case
–We wait a very long time for my new phone to restore from my iCloud backup
–I am sold a defective case (which I subsequently exchange at no cost, painlessly)
–Another customer service rep drops his iPad, breaks the case, walks away
–After 1.5 hours, I walk out with a new phone.

While the staff is friendly and tries to be helpful, they are poorly trained in product knowledge about new models. This might be a management issue or a corporate issue.

Flat out deceitful. Assume I can’t do math. Long wait time while they go in the back room. The most infuriating service I’ve dealt with in 2 years.

Came in to buy a new phone and James provided the best service I have ever received with Verizon. He did an amazing job at breaking down new contract options, device options and helped us quickly set the new phones up.

Okay. I went in spontaneously and should have read the Unilocal reviews before doing so. AWFUL AWFUL AWFUL EXPERIENCE!!! Don’t go here under any circumstances!!! Took two hours and two trips and after all that, I find I way over-​paid for the phone by hundreds of dollars (did research after bad experience) and will have to spend time going back to return the phone and start over with another company. I have been with Verizon for many years and because of the bad experience I had at this store, I am going to try another provider. I wish management at Verizon woiuld read these reviews and fix the management of this store so unsuspecting customers won’t have such bad experiences and leave their company. Until I went here, I wouldn’t have even thought of trying other providers. As other people have said, I would have given it zero stars if I could. Avoid at all costs!

Oscar was so helpful to me. After decreasing my plan fee based on my usage (without me even asking about it), he helped me select the right phone upgrade. Then, he spent almost half an hour showing me how to use my new iPhone (my first iPhone) and integrating the appropriate downloads/​email. he was patient and super-​kind on a day when it was busy and upper west side customers were cranky and complaining about the wait time. Every employee was kind and attentive; it made my day easy.

They could be more personal in their customer service but all in all, clean, wait times are carefully managed, slightly on the room-​y end… There are some pretty bad reviews on here! I’ve only been to this particular location twice… it’s a «corporate» location, in case you have complicated needs, this would be good… it’s near Barney’s which is always a plus for me.

You can see the store from space it’s so lit up. I had 3 people waiting on me. They looked up my account info got me what I needed printed my receipt and wished me happy holidays. I’m from LA. You New Yorkers are tough. I can’t imagine why they got a bad rating. You guys would have a heart attack in mañana LA where they all want to be a star. Thank you Verizon for spot on service.

Went to this store to upgrade three phones for my family. Have been a verizon wireless customer for 15 years and my current bill is over $ 250 month. They knew all that and still treated me poorly. I had to wait for someone to help me even though there were 6 ppl who worked there and only 4 customers. Plus they tell you that it only costs $ 99 to upgrade your phone and then when you check out they charge a separate $ 30 upgrade fee! When you complain they say that all the wireless companies do it. Does that make it right? It’s deceitful.

amazing but i have to add a one star
long wait for help. super slow process setting up phone. poorly trained staff
and dumb. bought a pack of 3 screen protectors and there was only one. staff dood tried to tell me that is how it comes. nooooo package says 3. next package had 3. ooooops
stay far far away

One star because I can’t give zero.
Don’t waste your time. Rude, dismissive, just looking to rip off the noobs.
Best go straight online to the vendors or to a big box store for accessories.

always understaffed and or too incompetent to offer fast service. There are two people on staff to sign people in, who stand around 90% of the time.

Understaffed for the amount of capacity they needed to handle. Was trying to trade in a phon. Queue process + slow service = 1 hour total time spent.

Rude, inconsiderate, and totally indifferent to the fact that I was a potential customer. They wanted me to wait outside in line just to get in the store. There weren’t even that many people inside, maybe 15 (including employees). What kind of store won’t let you browse the merchandise or ask any questions? Do these people know they are in sales and customer SERVICE?

By far the rudest customer service I have ever encountered in my life! It was shocking.
On Friday (the day the new iPhone came out-​I know, not the best day to go to a cell phone place but anyway…) the bf & I needed to go to Verizon because the battery life on his phone, which he still has warranty on it, was not charging properly. So we just needed to go to a store to get a new battery. Simple, right? Well, as soon as we try to get into the store (we are still on the sidewalk btw) we are stopped by some guy who thinks he’s a bouncer at a night club. And by stopped, this guys literally put his hand up in a stop form & did not allow us to just walk into the store. We actually bumped into some other guy that was in front of us trying to get in too. It was ridiculous! This guy was like Gandalf being all «You shall not pass». Wth?!
That’s NO way to treat your customers. Not only was he rude but he was mean & nasty. I understand there was a line earlier that day because of the new iPhone but
#1 I was not there for the new iPhone,
#2 There was no line any more &
#3 While the store looked busy it was not over crowded for them to have some sort of «control» like that. I just needed to get a new battery!
Honestly, this is a store not a friggen night club. To have a guy act like your regular, run of the mill thug who fancies himself «security» is terrible. Not only will I never go to that store again but you have lost me as a Verizon customer since we actually walked into another provider near by & switched our plans with them. Adiós!

I hit the store on lunch break (noon) and, based on the reviews that I have read here, I had little hope of doing anything more than browsing. Imagine my surprise, then, when I walked out 50 minutes later with a new iPhone 5, my phone number ported over from ATT, existing iPad plan merged into a new data plan, and a protective cover installed onto the phone. Oh and my employee discount added to my account as well. (I do not work for Verizon.) Slick as can be. I had less than a 5 minute wait from walking in the door. There was 1 greeter and 3 to 4 sales assistants helping customers. Thanks to Anthony for all of the help.

Woman taking customers in the front had a sour look her face, and had a bad attitude. Hello?! You’re the greeter! After waiting 5 minutes just to sign in, she then decides to tell us we can’t bring our dog in the store– our dog was in an enclosed stroller, btw. Congratulations moron, you just lost two customers who were about to buy new phones.