Club Quarters

My mother and I stayed at the Club Quarters at Rockefeller Center from Feb 24−26^th in celebration of my 39^th birthday. (Just felt a few «old age» aches and pains when writing «my 39^th birthday», lol). Coming from Boston, we visit NYC frequently, and it was our first time staying at this hotel. It is very convenient to the subway, theaters, Magnolia Bakery, and also Times Square if that’s your thing. One of the main perks of staying at this hotel is that the guests aren’t your «typical» tourists. Most of the guests at this hotel seem to have been those who were on business, or flight attendants on layovers. Will definitely stay there in the future during the Christmas season when «THE» Rockefeller Tree is up. Dennis, one of the front desk employees, made our stay at Club Quarters superb!!! He is very personable and accommodating. All the front desk employees were great, but Dennis!!! AWESOME.

I’m going to be honest, after getting burned the last several trips my friend and I have taken on over priced hotels, we opted to book through Priceline on this trip. I’ve done this on other trips and it’s usually fine, although you expect you’re likely going to get the room the size of a closet. Not so at CQ.
Our flight was delayed coming into jfk and a quick call to CQ let them know. They were incredibly kind both on the phone and upon our arrival. Sandy is SUCH an asset to this company. I can’t tell you how many times we came in and out of lobby during our stay and EVERY SINGLE TIME she greeted us with a huge smile and by our names. She was gracious and helpful to everyone we saw her encounter.
The room itself was spacious, especially by NYC standards. No closet sized room here. We had a sofa sleeper in addition to our beds, a kitchenette and a nice size bathroom. Housekeeping was incredibly helpful and polite.
⁴⁄₅ mostly due to the incredibly loud street noise – next time we’ll just book a higher room to help with that (we were street facing, 3^rd floor), and the bedding/​sheets/​pillows were pretty ragged. There was also the issue of the bathroom door which didn’t close all the way and was also glass so the lack of privacy felt a little weird. Other than that, it was the perfect stay. The location could not be better and again, Sandy and her off the charts attention to hospitality and customer service made us CQ fans for life. Truly, we’ll be back and happily pay full price just for the pleasure of dealing with their staff again – maybe we’ll just bring a set of sheets and a couple extra pillows. ;)

Honestly I’m somewhat shocked that anyone has had a bad experience! This place is awesome and the staff have been INCREDIBLE to us during our stay. For the price we are literally next door to both Rockefeller Plaza and Radio City! We have asked for little extras from staff and they have been overly nice and easy to deal with.
I feel bad for anyone not choosing this hotel based on reviews, you’re missing a hidden gem! We will definitely be back here and the Groupon deal was under $ 100!!! THIS IS NYC!!! love it!

I came here for a weekend getaway with my boyfriend. On our first day, after being here for 20minutes there was a loud fire alarm that kept going off for about half hour. We then decided to leave the room for some dinner because the noise was very disturbing. Upon leaving the room, the elevators were shut down, we had to walk 17 flights down. In the process, we saw other guests also having to climb up numerous flights just to reach they’re room.
After coming back from our dinner, we had to wait 20minutes for only one working elevator. I went into the bathroom for the first time, and the toilet would make a weird noise every 3 – 5 minutes, without stopping. I then looked over and saw a towel hanging on the shower rod that had black strands of hair on it. Mind you, none of us had even showered there. I then decided to inspect the rest of the room, and saw the white bed sheets had a stain on them. Between the towel and the toilet making noise non-​stop, we decided to check out early and went to another hotel!!!
First time there, and last time. not worth the trip or stay. Go elsewhere!

I had a terrible booking experience with this hotel. After going through a website Trivago, then redirected to Priceline, the dates in my reservation got fumbled and i booked the wrong dates by accident. (i’m not always the most computer savi person). Anyway, the next morning i realized this mistake and the dates booked were a month away. I’m a business person and i travel often and stay at the club quarters so THEY CALLED ME and offered a courtesy of cancelling my reservation. After all, they had a full month to book the room and i’m sure they did. Turns out, they never followed through on their offer to refund my money and after months of trying and trying the hotel management never returned my calls or picked up the phone.
As an avid business traveler, in new york and around the Us, i will NEVER stay at Club Quarters because they took $ 750 from me and i never even stayed there. Terrible way to run a business and terrible customer service.

This is not a 5 star hotel but an absolute 5 star value. Lovely ambience, restaurant and food service. If you’re like me you travel to NY for meetings, often on short notice. If you need a spot in a convenient times sq. location with a reasonable price this is your best bet. My 150 $ room was clean and enormous. Desk and phone in a separate enclave, tv, comfortable bed and bath. Complimentary coffee and food that was high quality. The people that work here are tremendously accommodating and happy to help you with whatever you need. I checked out late (big no no) and also left something behind in my room. They charged me nothing and helped me find an important forgotten item bc unlike most hotel personell they treated me like a welcomed guest until the moment I left. There’s a lovely woman named Ivory at the front desk who will take care of you. Give them a call next time.

We stayed here because it was one of the few hotels that offered a queen or larger bed plus a pull out sofa for our daughter.
The location of the hotel was excellent, but really pretty much any location in Manhattan is excellent.
The front desk staff was wonderful except for one lady who was clearly not happy. Fortunately right before it was my turn to deal with her one of the nice ladies returned from break.
Our first room was number 614, which when we got there it had a bad smell to the point I lifted the lid of the toilet to make sure there were no gifts left in there for us. We were in a hurry, so I opened the window to air out the room. We got back around 11 pm and the smell was still there. It was too late to deal with it that night, as it was way past my daughters bed time. This room though had a great layout.
The next morning we were moved to room 301. This room didn’t smell, but with the sofa bed out there was no space left in the room. Worst of all was the noise. You hear EVERYTHING on the street below.
The next day we got moved to room 602. This gave a little more free space than 301, but less than 614. We could still hear honking on the street below, but at least we didn’t hear everything else.
The beds and pillows in each of the rooms were comfortable. The AC seemed to only work if you set it for 66 or colder. I had it at 70 at first and I was dying.
I had to use the business center once which was located in their Terrace restaurant. This is a free service which was nice unfortunately both printers were out of paper. The only people to ask were the servers. There were two of them who looked virtually identical (males, hispanic, short cropped hair, average builds). The first guy I asked wasn’t outright rude, but made it clear I was a bother for asking. The second guy was a flat out $@?!@$$. It took 15 minutes to get paper.
The elevators are a nightmare. A lot of times the employees were using one of the two elevators, so that left one elevator to be used by the guests on 26 floors. You also must use your room key to select your floor. I wasn’t fast enough to get it entered and missed my floor. It took five more minutes and 3 more reentering my key to get to my floor. The elevator situation alone would keep me from ever coming back to this hotel. My wife and I saw this happen to at least 5 other guests.
The internet was usable, which is rare nowadays.

We just spent five nights here and I waffled back and forth between giving two and three stars.
The pros were their location — right across street from radio city music hall, around corner from Rockefeller center, and a very easy walk to Times Square and Central Park. Plus subway stops were nearby.
Smaller pros were that they have complimentary water and free printing in business center
The other major pro was their staff — very nice and tried hard to be helpful and accommodating. They have great recommendations for places to eat, followed up with how the recommendations were and were helpful when there where problems.
And there were problems. Starting with fact that we were in three rooms over the course of the days. The first room was great — big, good layout and interior so you couldn’t hear street noise. But it smelled so bad when you entered that we actually checked the toilet to see if it had been used and not flushed. Then we realized a huge patch of carpet by the front door was incredibly saturated. I’m still scared about what happened in that room. They immediately moved us to another room, and gave a note and some snacks as an apology. However, this second room was down on the third floor, street facing. Sleep was not an option given all the screaming, cars honking and general city chaos. Plus this room
Configuration was different so when we pulled out the sofa bed for the daughter we became trapped on the bed, unable to pass her to get to bathroom. When we asked for a new room in a higher floor the next day we were one of three doing so. The third room worked. It was on sixth floor and still street facing but high enough where it wasn’t an issue. And the set up was again different, enabling us to walk past the daughters bed.
The other downside of the hotel is the elevator. For safety reasons you have to insert your key card into it before you can select a floor. But if the doors close before you do so, you are out of luck. And if an employee gets on their card overrides your choices so you go where they want and if it is the lobby or top floor, all other options get erased and you have to start process over. My husband got caught on elevator for 10 minutes and another couple I talked to in elevator also had problems.
So in conclusion– if being in center of city is important to you, or you don’t need one of the larger rooms and can therefore be higher up then the sixth floor, this is a great hotel. But factor in extra time for elevators

I wanted to like this hotel. Good price, close to Times Square but on a quiet street — but definitely pro’s and con’s
Pro’s — Great location. Room is VERY small, but efficient. Front desk was always pleasant: Free bottled water: Gym is small, but has good machines and weights. Free WiFi
Cons — Biggest problem was cleanliness — I was eating breakfast in bed (OK, I know I probably shouldn’t,) BUT, I spilled on the bed a bit. The maid just re-​made the bed without changing the sheets. Left me with only one towel. Elevators are really slow — get a room on a low floor. TV’s in the gym do not work I let them know and they didn’t do anything about it.

Nice enough. Rooms are small (it’s NYC) booked through third party so the price wasn’t TOO bad. But we stopped in at 11am to drop our bags off. My girlfriend brought me bagels from our favorite place and asked if they’d put them in the fridge next to our bag. They lost them!
Came back at 5:30 (check in was at 3pm) to find our room wasn’t ready yet, they lost our bagels (silly I know but I wanted one!), and we couldn’t do anything on this scolding hot day but go to the bar. They did offer us a free drink but we wound up still spending another $ 60 before our room was ready.
Room was STIFLING hot when we got in and barely cooled off. Asked for assistance as our card didn’t work and my girlfriend desperately needed to use the rest room (was sick unfortunately). It took forever for them to help us get in. Then asked for more pillows for her to put her feet up and they never arrived. Had to roll up a towel for her.
For the price, it is what it is. But man I don’t know if I could do this again. I felt like I was at a hostel.
****UPDATE**** pillows brought up at 1:30am by a gentleman with an attitude «these are the last pillows you get» he said «that’s it» wow… Thank god I didn’t answer the door
****SECOND UPDATE**** knocks at the door five minutes before check out to make sure we were checking out. Never had this happen before. Also knocked 10 minutes after 12. Yes we took a few extra minutes to check out but I’ve NEVER had an issue checking out a few minutes late before
Also the bathroom door didn’t close all the way or lock. Gross…

Yup… validated by me… after reading these reviews… I called to confirm some reservations…
the receptionist… is RUDE AS HELL… Just over the phone, inquiring about firming up some reservations… and well… if your staff is going to be NASTY over the phone while paying customers are firming up a current reservation… then HELL NO…
I’ll grab my bag of money and play else where…
What did five fingers say to the face? SLAP

Absolutely loved this hotel. The price was good, room clean, amenities nice; but the best part was the hotel staff, especially Umika. The hotel itself is probably rated at about 3 ½ stars but the staff alone raises it to a four star or better.

If you’re looking for a clean room and good location, this place is pretty good.
But if you’re looking for friendly customer service this is not the place. A friend and I stopped by around 2 in the afternoon to see if we could check in early or at the very least drop our bags off. We dropped the bags off.
We returned around 7:30pm and were told there were no rooms ready, due to their linen company being late. To «make up» for that, we were offered a couple of complimentary drink coupons for their bar, and a wait time of undetermined length, at least a half an hour.
I’m pretty sure a couple of drinks doesn’t make up for a room not being ready nearly five hours after check-​in time.
The thing that made this most aggravating is that the woman at the front desk/​check in counter was talking AT us as though it were our fault the room wasn’t ready and trying not to take any blame. It was not a good experience and after some back-​and-​forth they finally gave us a room, though not the exact type we had booked.
We met a gentleman on the second floor on the way to our room who helped us with our bags, and he was definitely the most friendly person we encountered there. Very nice guy who helped us with our bags and room.
The hotel overall was clean and in a good location, but the hassle was annoying and left a bad taste in our mouths.
While we were there, another customer in the lobby noticed that they had never put his checked bags away in a locked room, and he had five or six Macy’s shopping bags that had been sitting in the busy lobby for what he said was a long time.
EDIT: Told my friend who I was with I posted a Unilocal review. Her response was «Bell men were sweet. Hotel could kiss my butt.» Yup.

This hotel is the perfect nook just steps from the Theatre District, Radio City, Rockefeller Center, Time Square and a heap of shopping and dining.
The price was great (we paid about $ 200 over Mother’s Day Weekend). The staff was very friendly and helpful. The room was tiny, but we were pleased to find that it was comfortable (nice beds and no gross hotel duvets!), modern and clean and well-​maintained with up-​to-​date furnishings and bathrooms. There is a fitness room onsite (which we did not use), complimentary «fill your own» bottle water service (with bottles provided) and a nice rooftop lounge (prices were reasonable but we did not prefer their brunch compared to other venus).
The room was seriously super small so it may not be great for families, groups or long-​term stays but was a great respite for my husband and I to return to after walking around Manhattan all weekend.

We stayed here on NYE and they had the most reasonable price. The location isn’t bad, being right across from Rockefeller center. it’s a pretty small hotel, compared to others in the area. The elevators are a bit slow and the lobby is small. The room we had was also pretty small. It was a basic room. The bathroom was tight and had a sliding door, so it didn’t close tightly. They provide you with shampoo and soap. The heat never really kicked on and it was never hot in our room. Being it was freezing out, it was a bit of a down side. It has the potential of being a nice, boutique hotel, but needs work to be considered one.

We got the least expensive room and expected a shoe box with a bed. It was MUCH bigger than most of the hotels I’ve stayed at in Manhattan. It was clean, the staff was plenty nice. The amenities were definitely top-​notch and the location can’t be beat.
The club bar dining area was AWESOME. Drinks were great, we were able to sit outside and take in a pretty great view. I appreciate, above most things, a lenient staff. They definitely could have ushered us out as it was almost closing time but instead, offered to double us up on drinks so we’d be prepared when they stopped serving. That’s service.

GREAT LOCATION, GREAT BREAKFAST BUFFET
We stayed at Club Quarters Near Rockefeller Center 2 nights over a long weekend. We booked through Expedia, and the Saturday night was around $ 300, and the Sunday just under $ 200, which I found to be average for decent places in the city.
They allowed us to stow our bags before check-​in, and after check-​out, which was quite helpful. Our room on a high floor was small but very well-​appointed, with the usual amenities including mini fridge and nice toiletries, attractive art on the walls, even books to read on a shelf. There was a view of other roofs and a little street view from our good-​sized window, good light and also curtains which shut out all light, so it was totally dark when desired. The room was also very quiet, which was very nice indeed. I’ve learned not to take quiet for granted, especially in the city!
The only complaint, and I hesitate to call a real complaint – maybe just a suggestion for improvement – is the bathroom door. It was a sliding door (fine – that saves space, I get it) but the door was a frosted glass panel, so the light from the bathroom lit up the room at night. Not as good for a sensitive sleeper when the partner gets up to use the facilities. But still, we had a very nice stay. The beds were pillow-​topped with what felt like real down comforters.
The breakfast buffet was a very pleasant experience. Priced at $ 17 per person, the variety and freshness of the food was terrific. They had lots of fresh fruits, nuts, yogurts, oatmeal, different preparations of eggs and potatoes from one day to the next, buckwheat pancakes one day, French toast the next, bagels, breads and spreads, croissants and rolls, really good fresh juices, good coffee. (They had meats too.)
And you could sit outside on the terrace, 7 floors above the street, with a view of St. Patrick’s Cathedral and other city sights in the sunshine while you ate! For those who are visiting, this is a value in itself. I’d be interested in returning to the restaurant some warm evening to sit on that terrace and sip cocktails with friends.
The hotel is in close proximity to 5^th Ave., Times Square (but not in the middle of the hubbub!), Rockefeller Center, Radio City, MOMA and is a few short blocks from subways. Just ideal. Would happily return again!

This place was not the worst hotel, but DEFINITELY not a four star as
and tripadvisor had claimed.
There were stains on the bedspread, which we immediately removed and threw across the room, and the bathroom door! Well THAT was an experience. I’m super thankful that my husband and I have been together for a 1000 years, b/​c if we weren’t comfortable with each other, sh*t would have gotten real — pun intended. The bathroom door is nothing more than a sliding closet door, which does not seal at all, it is literally as if you laid a door over a doorway. No privacy whatsoever.
Everything in the room grossed me out. The only solace I felt in sleeping there was that the sheets were bright white, and after a thorough inspection, I deemed them clean.
The carpet looked disgusting and dingy and so did the CLOTH chair in the corner, which I told my husband to ensure that nothing touched, or it would be sacrificed to the Super8-​motel-​gods and be left behind!
If we hadn’t gotten in so late due to a delayed flight, and only have stayed there two nights I would have left.
The bed was comfy, that’s why it gets the 1 star (that and I couldn’t give any less). It is a great location, but for the money we spent, I could have spent an extra $ 30 a night and stayed at an ACTUAL four star hotel.

Excellent location,
As a business hotel, all the necessities were taken care of.
Ironing board in room, free wifi, free purified water dispensers.
Gymnasium is tiny as with most hotel gyms, and bare-​bones.
Service staff were friendly but not too helpful, very inflexible about slightly late check out (my business was scheduled to end at Sunday 1130am and they wouldn’t extend it even half an hour to 1230pm.
Also had no suggestions of what to do in Brooklyn, and disdainfully implied the entire place was «unsafe». Asked about Williamsburg– they had no idea about it.

This review is just for breakfast!
Club Quarters serves a buffet-​style breakfast for members and guests and also can be booked for events. I came here with two friends, one of whom was staying there a week ago and thought everything was fine. It makes for a fast breakfast since the food is already prepared. Fairly standard fare. I enjoyed the egg whites with cheese and spinach as well as the potatoes, though neither or these were remarkable in any way: I just like to eat them in general. The grapefruit juice was good. The oatmeal was fine and there was some fruit and yogurt. Although Club Quarters is a nice quiet spot for a convenient breakfast with surprisingly decent prices, it really does pale in comparison to all of the other delicious spots in New York. It was cool for me to check it out, but next time, I’m going to vote for an actual breakfast spot.