Audi of Manhattan

The car purchase experience was fine, but the service department is the absolute worse I’ve ever seen, and I’ve had a lot of cars and not all luxury cars. You’d think you were dealing with a Hyandais! The service staff is rude and unprofessional and the service guys are clueless. Best is, the lies they will tell you when they’re selling you the car.” You’ll get a loaner whenever you need one «well, on two occasions, once when my less than one year old car decided to have a radiator problem and I needed a loaner while They worked on the emergency, and I was told I had to book the loaner two weeks in advance ! Wha? Wait? Isn’t that the whole point of a loaner? To get one from the dealership when their crappy cars breakdown unexpectedly? The second time I needed a loaner
Was for a scheduled maintenance that i booked two weeks in advance. The girl booking the appointments was so rude and very resistant to
Giving me a loaner for the day. Wth?
Recommendation is to fire all the service staff and hire new more efficient, customer friendly people. If you don’t like dealing with people, then you should NOT be working in the service Dept. And by the way, my husband, who never complains about anything has had similar, equally frustrating interactions with them.

BEWARE AUDI DRIVERS!!! If I could give the service department here negative stars just to hinder any Audi owner from ever experiencing such unprofessional and insolent service at this dealership I would. I brought my 2015 A3 in for a routine oil change service yesterday (Monday, November 24^th) My service consultant Kevin Nagle was a customer’s worst nightmare, beyond rude. He told me unless I got the 15,000 mile service package the service light will not go away. I only planned on doing a routine oil change so I asked him what the difference was and cost comparison. He told me it would be about 500 – 600 for the 15k service. He was so impatient that he wouldn’t even list the service details! I then asked him how long it would take and if it would be ok if I came back after work in the evening to pick it up. His response was «Seems like you’re just using us as a parking facility». WHAT?! That audacious comment alone quickly allowed me to realize I was about to undergo a very unprofessional and unpleasant experience. His tone and the way he responded to every single one of my questions was not only rude, but it gave me the ‘never ever come back here again’ feeling. As someone who is a loyal Audi customer I felt compelled to let it be known that this service consultant should really reconsider his attitude when speaking to customers. It seemed as if he was angry that I questioned the price and he stated «this is Manhattan don’t you know everything cost more here? the cost of real estate alone …» WOW! I couldn’t believe my ears! No s*** Sherlock. So unprofessional. Needless to say I walked out– I rather take my vehicle to an Audi dealership who values customers and can be friendly rather than deal with such impudence and such a caddish service consultant. I’ll be sure to let my boss know never to bring his R8 GT Spyder here for service as well!

Do not use Audi of Manhattan for your car service whatsoever. Everyone says that dealers make their money on service and this location takes it to a new level. A tire valve needed to be replaced after this service center broke it 2 yrs prior. Since my car was being inspected, they wouldn’t release it until it was fixed but didn’t have the part even though it’s apparently a common repair. Two business later claiming it would be done by noon, my boyfriend sat waiting for another 5 hrs waiting for the part and repair. They basically held my car and lied about when and probably what needed to be done. I WILL NEVER GO THERE AGAIN!

I had a seamless and very pleasant experience having my car serviced at Audi Manhattan. I brought in my car (still under factory warranty) for 35,000 mile service and I couldn’t have been happier.
I dropped the car off at 7:00am for routine maintenance and I also had an issue where my passenger door wasn’t opening from the inside. I was warmly greeted by Wesley (major shoutout to him, top notch guy) who explained what they would be performing and that he would fix the door free of charge!
Later that evening when I came to pick up the car after work, they had fully cleaned the outside and had the car looking brand new… and most importantly with a fully functioning passenger door! They were extremely thorough and polite, I will continue to have my car serviced there.
The location is also a plus, located in Midtown West along with the rest of the dealerships in Manhattan, the building is modern and pristine. The showroom floor was spacious and bright and has multiple levels. While waiting for my car to come out, I was offered complementary snacks and drinks and made to feel very comfortable. No complaints here, especially someone very frustrated by anything concerning car care. A+ for Audi Manhattan and A+++ for Wesley

Beware when ending your Audi lease. I had a lease on an A6 that was coming up for renewal. Audi Manhattan seemed great — they were taking care of everything and getting me into a new audi lease. I loved the experience. The inspected my returning car — they gave me the new car — no problems. The deal was onde.
All of a sudden, two months later, i get a bill from Audi-​Corporate for $ 1438!!! I went nuts. Called the dealer (they never called me back) wrote letters to everyone telling them I would not pay the bill. The alleged stuff that was not right, i had no chance to be involved in an inspection process I thought was accomplished when I returned the vehicle. I spoke with Audi corporate and they offered to split the bill in half — but I should not have to pay one cent here! A great experience has turned into a terrible experience. After my current lease is up — Good by, good riddance. Be very careful

Terrible service. Go to any other dealer. You get run arounds, delays and excuses. Much as we prefer Audis to BMWs, it is tempting to go back to BMW for much better service.

I found Levani Zazadze at Audi Manhattan through recommendations on this very site. He was highly recommended by a number of reviewers who’d purchased or leased cars from him. I called him and arranged to lease an Audi over the phone. He was terrific and totally responsive to my needs and wants. Within 2 weeks, I had a brand new A5. It wasn’t until I went to pick up my car last Saturday that I finally met Levani. He is as nice and smart and honest as his many reviewers claimed. I am completely happy with my experience at Audi Manhattan. Neither Levani nor anyone else pushed me to accept or purchase extras. I got exactly what I asked for without any drama, problems or hang-​ups, and all within a couple of weeks’ time. I highly recommend Levani to anyone thinking of purchasing or leasing an Audi. He’s great!

Only one thing to say about Audi’s customer and sales service. Excellent!
I was at car dealerships all day. Mercedes, BMW, Lexus, etc in both Manhattan and Brooklyn locations. You name it I was there. BMW Brooklyn was by far the worst. I felt dejected and was going to give up my car search that day. My wife and I then decided to hit the city and ended up in Audi Manhattan.
We were immediately greeted upon entering. Everyone at Audi Manhattan was smiling and we were given complimentary coffee and snacks. A particular sales specialist by the name of Scott Seger was very accommodating and really explained all the Audi jargons to me. He answered my 6000 questions about the A3, S3, A4 and S4. He wasn’t pushy and gave me my space to walk around and get into the driver seats of the cars in the showroom. I couldn’t make up my mind and I brought up certified pre owned. Instead of trying to push me to buy brand new, he immediately took me to the pre owned garage. I saw the perfect car for me. A 2013 Audi S4. I pretty much had my mind set when I laid eyes on that beast. It was in immaculate condition and the price was very reasonable. Scott assure me I made a great choice and the next thing you know I’m part of the Audi family.
I urge anyone who’s interested in an Audi to go see Scott Seger.

I was honestly really disappointed with my service at Audi Manhattan. After the long wait, They quoted me a price of $ 500 for a bulb replacement for the headlights on my 2007 A4. I left and went up the street to Active Auto Repairs on 95^th street and had it done for $ 50 (they even topped up my coolant on the house). I sure won’t be coming to AUDI of Manhattan again.

Just brought my S5 … Awesome experience. Excellent sales team. LEVANI ZAZADZE AAA salesman.

I just got my new A6, my experience was awesome.
John Kwon, on the sales team was very easy to work with, very fast and accurate.
Overall, great experience, highly recommended.

Stay away if you’re buying a used vehicle. Just about a year ago, I purchased a vehicle that was CPO’ed, but discovered repainted body parts and rusting. None of this was disclosed by the dealership and I’ve lost thousands of dollars now. Even the claimed CPO process was shabby as the vehicle was delivered to me with a door handle failure and side mirror signal light out. Stay AWAY and go elsewhere if you want better service and honest people to deal with or else you’ll end up losing tons of money in the future.

Ready to get humiliated.
We went to see one specific model and after 40 min of wait time finally took the test drive and liked the car. Came back to salesman desk and within a min his sales manager «Will berardino» showed up. I put the offer which was $ 2000 less then their asking price. During the negotiation he said to me «well may be its not for you, its an expensive car and not everyone can afford it».
Wait WHAT did you just said…
i m sitting here willing to buy $ 48 000 car and he is humiliating his potential customer just because he does’t want to negotiate off his price and saying this car is not for us because we cannot afford it.
I would never go back to this place.

Great job by Levani with my A8L purchase recently. All in all a great experience.

the best service from start to finish. you are treated like a person, not a paycheck.
John Kwon is a very knowledgeable and professional sales rep. I bought my first Audi and will likely go back. The whole experience was a pleasant one.

I worked with Levani at Audi Manhattan to purchase a used A6. I thought he did a great job and that the whole team was respectful of my time. Levani was willing to negotiate to a level that I thought was quite a reasonable price, and Anthony helped get me financing that even beat my personal bank. He’d said they’d beat any interest rate quote out there, and he did.
I’m a bit surprised by the negative reviews here. I actually thought the whole staff had been well coached on making sure customers are «happy.» I would personally recommend this place to anyone.

Can’t say I was wowed by the service department. Long wait in the service drive before anyone even acknowledged my existence. Then no call from my service advisor so I had to call him to find out what was up. Then a very ugly estimate for getting an a/​c up to snuff. Then when I asked to just get my car back and regroup, I was told to wait for a call back to confirm that the vehicle was ready for pick up.
Can you guess? No call back
Lame

My experience with Audi was rather favorable. My love and I went in to browse and ended up putting a down payment on a car. Steve Rubinchik was very helpful and found us the exact car we were looking for within minutes. We took delivery on the vehicle about 3 weeks later. Dexter in the finance department helped us out with finalizing all the paperwork. Our license plates were placed on the car and we were able to drive right off the lot.
The only issue I had with Audi manhattan is my temporary registration expired before I had received the permanent one in the mail. I had called several times and left several messages for someone to call me back regarding the status of my registration. Each time I called I was either transferred to a random person’s voicemail, who never returned my calls or I was told by a random person that the registrations were mailed out several days prior. I actually got a ticket on my car 2 days after my registration expired. We ended up going in to the dealership to attempt to get answers. We were told our registration was already mailed out and should be received within a few days. As I was in the process of explaining my disappointment, I was given my registration in a stamped and sealed envelope, which clearly was never mailed out. We were then given coffee mugs, key chains and pens, I guess as a form of apology for the «inconvenience».
I only took off 1 star because overall the buying process went smooth and Steven and Dexter were very helpful. I’m sure I would go back to them for my next vehicle.

I hate giving bad reviews but this place, it definitely deserves it. Worst car buying experience EVER. They treat people like idiots. Tried to buy a car last year and they lost my sale because of dishonesty. Ended up buying an A6 at another dealership. This time around figured with new manager it would be different. Nope, it was worse! Ended up buying an SQ5 somewhere else. Don’t ever go here. However, service dept is very good

I wished to read the reviews here before go to AUDI MANHATTAN DEALER.
3 weeks ago we bought a Q5, 1 of the key copies is not working, the car has some details that need fixing, My husband has tried to contact the salesman (Clarence) many times (email and phone calls) and he can’t speak with him… has been very dificult to try to resolve all the issues that this transaccion represents.
Never again we are going to buy a car here!!!