Love this place. Once I came here, through the drive-through and ordered 6 things off the dollar menu. Then I drove through again because they forgot ketchup on my chicken mcnuggets. Then I drove through again for napkins. Then I drove through again after eating all that food for a milk shake. All received with polite and prompt service. Also, best chicken nuggets I’ve ever had. This is what got me through late-night study breaks in college. Thanks, Ronald McDonald.
Sandy Q.
Place rating: 2 Newark, CA
I came here last week because one of my co-workers had a code for free medium fries from this location. Instead of waiting at the drive-thru line, I decided to go inside and order. I placed an order for medium fries and the hot fudge sundae. I was given 4 codes for the free fries but none of them worked. I didn’t want to make a scene or walk out empty handed so I ended up paying full price for everything. While I was waiting, more customers came in. I believe I waited at least 10 minutes for my food. Seriously, for fries and a sundae, this is way too long. The reason for the extra star is because the cashier who took my order was very patient with me. He entered all 4 codes without giving me any attitudes.
Loon E.
Place rating: 2 Palo Alto, CA
Been coming here way too often in the past few months. It’s almost a joke, since the fries have been getting more and more lackluster almost each time and that is the only reason I usually even pull my car into the drive through lane. I mean they are still good and way better than the fries at In n Out, but just not as amazing as other locations. Employees here or the ones working the drive thru seem more competent than your usual fast food workers. Never an issue and the times they are behind getting you your food, they just request you pull around and wait in one of the designated drive thru pick up spots and an employee will bring out your bag of piping hot calories when it is ready for you. After not winning anything but a coffee during the Minions game, ran pretty well with the NFL game and got to try something that I would never buy(not saying much as I usually just stick to the fries and McNuggets): the buttermilk chicken sandwich. Good and much larger than the usual chicken sandwich they sell, but if you go here and buy that instead of going to Chick Fil A, then you got more issues than me. Rude, but true. It’s hard to deny Ronald’s appeal, so you’re a okay in my book as long as you’ve been diagnosed with an uncontrollable fascination to clowns. That way, at least, it’s crystal clear that you have no issues.
Adamme K.
Place rating: 5 San Francisco, CA
As far as McDonalds go I’m always very satisfied with this location. Staff is courteous and food taste like I expect it to.
Patrick P.
Place rating: 4 San Jose, CA
I have the bad habit of coming here couple mornings a week, but even for a mcd, I know good service when I see it. The cashier taking orders in the early morning is always very kind. Keep it up good sir.
Candace C.
Place rating: 2 Palo Alto, CA
Food here is standard McDs, but you really need to check your order every time before you leave. Somehow they seem to forget items so frequently that I’m seriously wondering if they’re doing it on purpose to make more money… That oatmeal I ordered just to try breakfast all day? Yeah, well, I can’t rate it cuz after I paid for it, it wasn’t in the bag. ARGH!
Jeffrey T.
Place rating: 1 Mountain View, CA
They got my order wrong. I should have checked it because you can’t expect accuracy from these kinds of employees, but I thought McDonalds had better hiring policies. Check your order before you leave.
B W.
Place rating: 1 Susanville, CA
Never open late orders through drive thru may or may not be right rude service when open
Kaley H.
Place rating: 4 Bakersfield, CA
This McDonalds drive thru moves pretty fast and I went in the middle of lunch. My order was accurate and the the quality of the food we recieved was actually some of the better we have experienced. The staff was friendly and moved quickly. The MD is located in a shopping center anchored by Costco. It got pretty congested during lunch time.
Danielle C.
Place rating: 4 Redwood City, CA
I’ve gone to this McDonald’s several times for drive through so I can’t comment too much on the interior. But the drive through is pretty easy and while there is usually a line, it goes fast so you’re not waiting too long. Plus there is a Krispy Kreme next door in case your diet wasn’t unhealthy enough.
Bekaar H.
Place rating: 3 Palo Alto, CA
Service is extremely slow today. But my beef is with there McCafe coffee: burnt and too little. See the photo.
Corina A.
Place rating: 4 Sunnyvale, CA
I work right down the street so every morning my partner and I will come and order a coffee… There is an extremely nice worker. He has great customer service.
Sean B.
Place rating: 3 San Francisco, CA
The cashier was friendly, professional, efficient, and quick. My order came up quickly and the bacon-egg-and-cheese biscuit was hot and flawless, the hash browns even better than I remembered. The coffee, for light-and-sweet, was somehow neither today. But not awful. Only three stars because the bathroom looked like something from a «Saw» movie. Lights out in the stall, ballast dangling, infant changing tray broken and permanently in the down position, with balls of rolled up wet paper on it, and the floor was soaking wet. A good place to be found dead with a needle in your arm, by the looks of it. Odd, since the rest of the restaurant was actually above average.
Victor G.
Place rating: 3 Oakland, CA
Mcdonald’s was empty so i went in and out fast brew: coffee(m 1) –mostly smooth, slightly acidic, strong enough to keep me awake drips: –customer service pretty good –place look clean, organized.
Dang N.
Place rating: 2 Huntington Beach, CA
Open at 0500 so we stopped by but only the drive-thru window was open. It’s McDonald’s so not great by any stretch of the imagination but cheap.
Beethoven C.
Place rating: 5 Palo Alto, CA
Free wifi from AT&T, wall sockets sprinkled about, plus a stone’s throw away from Costco make this McD the perfect spot to hang out while tires get changed. Between now and September 29, even the coffee is free. What’s not to love about this place?
Candice G.
Place rating: 1 Sunnyvale, CA
Second Time I have had issues this week. Not sure why they offer Oatmeal all day long when no one knows how to make it. Really it is instant for the most part! Then good thing I had them put the apples on the side as they are all brown and gross. Not to mention they expired more than a week ago. Yuck! I work late and they are the only thin open late in the area! Come on guys lets get it together.
Nick K.
Place rating: 3 Los Angeles, CA
Although I stated in a previous Unilocal review I don’t eat fast food — pies don’t really count as food. I occasionally hit this place up for some cheap sweets. All I know is they make sure their apple pies are warm and the cookies are fresh. The McDonalds closer to my house doesn’t do that. I’ll drive an extra mile for the extra service.
Dee L.
Place rating: 3 San Jose, CA
My love hate relationship with McDonalds goes way back. I tend to think they want to try to literally take over the world with their clever business methods. One day during my desperate fry craving, I drove up to their drive thru and paid for more calories. While waiting at the empty window.. .wait for it.. .all of a sudden this robotic arm pulls down a cup, plops it onto a conveyor belt, the belt moves, stops under the ice dispenser, ice falls, belt moves, and coke dispenses into the cup. I was mind blown! McDonalds has an automatic drink machine. Then the employee pops up and hands me my guilty treasures. I was in awe of the machine that I asked her«are your drinks automated?» She looked at the machine and said«yea,» but she said it with such resentment. Then I google the darn thing and I learn that it is synced with the register at the front. That’s how the dance gets started. Apparently it’s been at some places and only till now did I notice it. Go technology!
Dany B.
Place rating: 4 San Jose, CA
When I was working near there. It was a twice a week trip for caramel frappé(only because I leave school and head straight to work). It tastes better than Starbucks, it’s cheaper than Starbucks. I finally gave the Grilled Club sandwich a try: D for a fast food restaurant and compared to other ‘healthy grilled chicken sandwiches’ I expected this to be the usual dry sandwich without the mayonnaise. I was wrong :). I usually don’t get the meal, but since I order a drink with my sandwich, I get the full package and feed the fries to a hungry co-worker and/or friend. The drive through window knows my order too perfectly. When I actually ordered more because I text my co-workers if they want me to grab anything for them, the lady at the window gives me my frappé(s) and says ‘have a nice day’ I had to remind her I had more food on the way. Except she closes the screen order out. So I had to give them my receipt to complete my order. why 4 stars if I like their drive thru service? When I am inside, I see 4 employees sitting on the side gossiping in Spanish, a guy employee just clicking away at a corner register, not acknowledging my presence nor the two guys behind me. 3 employees near the coffee station are laughing and just staring at us, and one female employee hustling around to complete to order of the guy in front of me. That one experience in doors took was a minus for me. I would’ve been happy if at least one of those employees at least said«we’ll be right with you.» but none of that. It might’ve been a shift change, but it was poorly executed. one of those staring employees near the coffee station was the manager.