BMW of Mount Laurel

I’ve been searching for a new vehicle for the past 3 months. I can honestly say that I was being picky with what I was looking for in my next vehicle. To make a long story short, I was searching for a 2013 535 xdrive with Tech, Msport, Cold weather, Convenience, and Drivers Assistance packageunder 30,000 miles with Black exterior and Black Interior. While searching BMWUSA​.COM for certified vehicles I stumbled on Mt Laurel BMW website with the vehicle I’ve been searching for. I immediately contacted the dealership that night inquiring about the vehicle and by the next morning I received a response from Mr. Niger St-​John. We spoke briefly about the vehicle and I stated to him that I would be there Monday to check it out in person. While driving up from Washington, DC I was unsure what to expect from the dealership based on my past experiences when buying a car. Let’s just say I came in with my boxing gloves on… lol. Once I arrived that Monday, I was greeted by Mr. St-​John and the vehicle was waiting inside the glass doors of the dealership. Once my dad and I looked over the vehicle we pulled it out for a test drive and everything felt perfect. I always feel uneasy when purchasing a vehicle but Mr. St-​John and the BMW staff made me feel welcome and comfortable. The process went very smooth and quick. I have never had such a great car buying experience until today. I have no regrets with my car purchase and was very pleased with the customer service I received from Mr. St-​John and all of the staff. From the parts Dept to the Finance Dept, everyone really contributed to this great experience.
Thank You Thank You Thank You!!!
Will be back up to pick up a car for my Mom!!!

The service center at BMW of Mt Laurel is excellent. I have worked with a few advisors and wasn’t too impressed until recently. I have been working with Jason and he has been awesome.
Some other positives about this center include, timely delivery of car and the shuttle service has been reliable. I haven’t had a chance to get a loaner but then again I have been making last minute appointments.
Overall pretty happy with the service so far. Holding back on one star for some of my previous experiences and adding one for awesome service by Jason.

I am really disappointed in BMW Mt. laurel. I recently took my car there for a vehicle check. I was told I needed a wheel alignment and all fluids were topped off. The next day while driving my car indicated it was low in coolant and low in engine oil! In addition, my local tire dealer told me my two front rims were slightly bent and no wheel alignment will ever resolve the issue. I expressed my concerns to Barbara who made a what seems to be a post visit telephone call to survey your satisfaction. She indicated she would pass my concerns to the service center manager. I have not received a call back… not a good sign. Lastly, I noticed my tailpipe cover dangling off its pipe when the car was returned to me after the «vehicle check.» I am disappointed as I expected the quality of service to be on par with the service charge costs. I feel Ike I’m just a depositor of money into BMW Mt. Laurel with no reciprocity on BMW’s behalf. Imagine if you were the customer how would you feel? I’ve always considered myself as a reasonable person yet I have yet to receive any correspondence from BMW at Mt. Laurel.

BMW boasts of car-owner’s peace of mind… that I no longer have. after visiting this utterly distrustful Service Center.
I went there to fix one issue, only to get my car back with another problem :(
It was completely unprecedented, and cost me a fortune to get that fault repaired, in spite of the car being under warranty!!!
Beware of the service technicians… trying to upsell parts.
Staff seems to be drooling over tips.
I won’t recommend this place to anyone.

Everyone was wonderful to deal with. The dealership experience was better than any other I have experienced. Ari and Mike were the two individuals that took me through the actual sales process and paperwork. They were both a complete pleasure to work with. I would highly recommend BMW of Mt Laurel to anyone looking for a top notch, 5 Star experience!

Great service great service advisor.

Mark Kaminski and Arie were terrific sales people. They made it easy, haggle free, and got me a great deal on my cars. This is the best BMW dealership by far anywhere in the tri-​state area. Don’t be a fool, go there now!

I was in the market for a new BMW and this place delivered not only a great deal, but also the best car buying experience I ever had. My wife and I are extremely satisfied with our new BMW. Arie, our sales associate, was just unbelievably great. He found us the perfect car and we got a great deal! I will give them my business for year to come!

Working with Mark Bianchini was buy far the best new car buying experience I have ever had in buying new cars for 20 yrs. Mike made me feel like I was his only customer and he really went the extra mile for me to solve my concerns. He made the process painless and exciting. I walked out feeling great about my purchase especially because I decided to buy from BMW of Mt Laurel versus my local dealership in PA. Mike’s actions earned my my future business and referrals.

When it comes to car dealerships, the initial greeting one receives upon stepping onto the showroom floor is critical. After all, you expect a little courtesy and enthusiasm from a business where you intend to drop anywhere from $ 40k to $ 80k on a single purchase as opposed to, say, your local chain grocery store.
Apparently BMW of Mt. Laurel doesn’t agree. My wife and I were greeted at the door by what I assume to be a receptionist. She seemed annoyed we were there and asked what we were looking for. After telling her the model we were contemplating, she pointed to one on the floor, told us we could look at it, and walked away. After mentioning to her back that we wanted to test drive it, she simply said okay and walked away again without explanation. She must have used a total of five words throughout the entire exchange.
A salesman passed us at that point and energetically asked if he could help, but when he saw the receptionist return at that moment, he simply said «oh, she’ll help you,» and walked off. The receptionist then informed us no one was available, and asked for our name and number, once again without explanation. When we asked why, whether we were supposed to wait, and for how long, she seemed to get irritated again and told us 10 or 15 minutes.
However, the young woman had been so unpleasant and disinterested that we decided it was no longer worth pursuing. After politely declining to wait, she appeared shocked, and we did not hear her say goodbye or thank you as we walked out the door.
We found all of this very unusual for a luxury brand; Especially after coming from a nearby Infiniti dealership where we received a warm reception from a highly pleasant staff. Looks like we’ll be going with a new Infiniti.

*Update* Thank you for your response, however in this industry customer service is everything. We went to a different dealership and purchased our new car there.

My welcome to New Jersey this weekend was a big pothole. I guess they don’t repair such things in New Jersey, the front right tire on my BMW 335i did not survive the greeting.
Thankfully BMW of Mount Laurel opened at 8 AM this morning. I was greeted warmly, they took my car in right away. They have a quiet wifi area upstairs where I could get a little work done. A nice lady came along and offered me water and granola bar. What? Really? amazing service, attention to detail and the focus is on the customer. I could not be more impressed.

I’ve now been getting my car serviced at BMW of Mt. Laurel for over a year, and although the service is improving, I would still suggest going elsewhere if possible (alot of my original review still stands true).
After a number of unpleasant encounters with my last service adviser, I finally asked to switch. I’ve now been assigned to Jonathan Chattin, who has been wonderful so far. He is always friendly, has been beyond accommodating, and is the reason I’m able to give this BMW location another star.
Additionally in the past I always found it hard to schedule an appointment with a courtesy car, but recently have had no issues.
Hoping that BMW of Mt Laurel keeps improving.

BMW of Mt. Laurel is a wonderful establishment with awesome customer service. The staff at the location provided me with their cell phone numbers in case I needed anything. They indeed treated me like a king while purchasing my car. Arie Ouimet was extremely helpful in guiding me though the buying process. Not only were they helpful in the buying process but they were also helpful in meeting special request that I asked for. All of this was done in a timely fashion. To place a cherry on top, they even placed my car in a private room to showcase until I arrived to pick it up. It was pure A1 service. The service that a king or the president would receive. I am not exaggerating. I would recommend this dealer to everyone. It was a privilege to have purchased a vehicle from BMW of Mt. Laurel.

We have had several BMW’s over the last 30 years from BMW in Mt. Laurel. Our recent purchase and delivery was well up to the excellent standards we have come to expect from BMW off Mt. Laurel (formerly DeSimone and now Holman) in general and Paul Schweiger our sales representative in particular. The Genius program is another great addition to your delivery process and our recent session with Mo was great.

Of the bimmer dealers out there, I’d have to say Chris W. in service is probably the best guy here. I’ve never purchased here but do get my car serviced and am generally happy. The sales pricks on the other hand, can’t say, because they’re all the same. Oh well, that’s the industry I guess. In terms of dealership itself, nice location, is full service and has great selection. All inventory is marked up about 15% compared to surrounding dealers, probably because of location.

It is virtually impossible to get a loaner car at this BMW agency unless you «reserve» one ²⁄₃ weeks in advance. They have a «shuttle» service but it is time consuming and inefficient.
The Service Consultants attempt to upsell any problem with a car – for example if you go to the service department with your car light on saying the tire needs air – they will try to sell you four new tires. If you need a battery-​they will tell you that you need a battery PLUS an alternator.
I strongly suggest you get a second opinion after you get a diagnosis here-​as these guys are more interested in the $$$$$$ rather than the client.
They are so busy – any repair you might have turns into a saga – a three hour wait or a whole day. And then you can never get a loaner car.
The waiting room is interesting as there’s lots of Pimps/​drug dealers and Ho’s looking at new BMW’s. Top of the line! Real class!

UPDATED (1 day later):
So after I go to BMW Mt Laurel to talk to the service manager, Sal, per his request, and at the conclusion of a wonderful oh too familiar test drive with him, it seems that I am not entitled to my own vehicle’s repair history report! Someone is scared to stand behind their work I’d say…
(read prior review for full details)

Have come to this same company for years, purchased several vehicles. They used to be DeSimone. I love the quality of the BMW vehicles. They have a great selection, even among BMW dealers in the area. In general, they treat customers well & aren’t pushy. If they don’t have the info, they try to find it for you. Up until about last week, they had a Genius on staff. I spoke to him a few weeks ago. He was young but extremely knowledgeable. But I heard today that he is now working for another dealer closer to his home.
Service is fast and they try to work with your schedule. You can make your appointment online. Even the bathrooms are nice. Free coffee/​tea & bagels while you wait for service.
They have a good website, even when compared to other BMW dealers.
They have someone who posts & replies on their Facebook page regularly so you can get info there, as well.
Downsides:
When I was looking for a 1-​series with a manual transmission a few years ago, I kept looking here for months and they never got one in. I finally got one at Princeton BMW. Though — if you really want something they don’t have — they can order it for you. Keep this in mind. I just didn’t feel like waiting.
Although there are some fantastic sales people there, there are some people that work there who are very pushy. I will be avoiding them if I am going to purchase another vehicle from here, I will ask for someone else. Keep in mind that there are lot of others who are not pushy at all. My husband purchased (leased) a vehicle from here more recently than I & he thought the person was pushy & the process took way too long. He said the person working with him indicated that something was free & it wasn’t. Hubby wasn’t too happy about that but he never complained.
Honestly, if I had to buy another vehicle right now, I would definitely consider another BMS and would most likely buy it from this place.

My last service appointment was exemplary: my advisor, Chris Williams, was so organized that it took just minutes to drop-​off my car and consult with him about the work needed (a low-​mileage oil change) and arrange a shuttle ride to work.
A few hours later the shuttle driver called and asked if it was a good time to pick me up. When I received the car it had been washed and even had some tire shine on it!
I’m happy that the service is still the best anywhere, perhaps even better than it was under DeSimone. This is my fifth BMW since buying my first in 2003 and I’ve always been treated wonderfully as a customer.
Before BMW I owned only Audis and Mercedes but the service at both Cherry Hill dealerships left A LOT to be desired.