Chicago 5 Star Limousine, Inc

I give then one star because I had one good experience with them, and one HORRIBLE experience! And the bad far outweighs the good.
For a bachelorette weekend, our driver Friday night (Frank) was excellent! He went out of his way to help us and was so nice and accommodating. The limo bus we had was great too.
Then Saturday… We get a guy who barely speaks English and he had with him a sidekick wearing a suede vest who looked like a young Geppetto and who I don’t believe spoke any English. The worst part was that this short limo bus (which was not the vehicle we were told we would have) did not have functioning air conditioning… On 4^th of July weekend! So here we are, 10 girls dressed to the nines with our hair and makeup done out for a bachelorette party, dripping sweat in the back of this limo. We spent the entire first leg of the trip trying to communicate with the drivers to figure out the issue and try and get the cold air blowing, which it never did. It was beyond miserable.
The driver and his mystery guest (neither of whom ever introduced themselves to me) were not at all familiar with the area and drove right past two of the three destinations we were scheduled to go to. I had to stick my head through the window and tell them they missed it, so they had to try to turn the limo around, which was not an easy feat and made us late. It was also not good because then I couldn’t relax and hang out with my friends because I had to be watching the road to make sure he was going the right way. Then, while we were in the winery doing our tasting, we saw our driver and his plus one sleeping on a bench in the vineyard. SLEEPING during the break! And the owner of the vineyard pointed it out to us, which was so embarrassing.
So this all happened. Fine. I would have let bygones be bygones and not rated anywhere if they had handled the situation appropriately by promptly refunding at least a portion of my money. Instead, I called the following Monday and Jennifer was angry that I didn’t call her immediately to ask for a new limo with working AC… Really??? You’re based in the city, we have reservations at 3 places at very set times in the suburbs. We would have missed every event that I had been working for months to plan if we had to wait for you to send out another limo. We did what we had to do! So then she finally says she’ll call the company who manages the limo that was dispatched to us that night, and will call me back that day with a solution. Let me say that Jennifer has yet to proactively call me back, two weeks later. I have had to call her to get any more information, and every time I get the runaround. Even when she PROMISES me a return phone call, I hear nothing. I have called every day this week, they have not answered, and I have left about 2 voicemails a day, none of them rude, asking for a return call, and still nothing. Not only that, but now they recognize my number, and quickly answer and hang up so that I don’t have the opportunity to leave a voicemail. DO NOT rent from this company.
I am getting married in 2 months and after this experience, I have chosen to use a different company for our wedding weekend. They have lost all of my other future business too — I am also booking a limo for the day after my best friends wedding, the girl that we got the limos for during 4^th of July wknd, and we will not be booking with them. I recommend you do the same. I will post an update if I ever hear back from Jennifer with an acceptable refund of my money.