Complete Autocare & Tire

Great service. Honest and reliable work. I have recomended them to all of my friends and family. AA++

The staff is very nice, informative and their work it’s thorough and clean. The shop location is close to the freeway which is convenient for stopping in even for a quick oil change. I bring all my vehicles here and recommend all my friends and family.

I rarely write A+ review especially for a tire shop. Unless they go over and above. These guys did. I was really happy with the deal I got. And the difference between them and Costco, is these guys actually knew about tires suspension and alignment. They did everything that Costco was going to do plus an alignment which was the reason why I didn’t buy there. For just about the same price. I was very happy. They did the little things like reset my oil light and my check engine light for free. Just a mom-​and-​pop shop that really cares about their customers experience. I find it rare these days and very refreshing.
Thanks guys

Highly Recommend. Super friendly and great service!

These guys always take care of me. Great service, competitive prices, and friendly staff! Highly recommended :)

These guys are great to work with, I usually speak with Blake or Dan. Always on the spot with their estimates and on time with completing the work. They have worked on my Chevy Tahoe, Ford F250, Chevy Volt and Nissan NV2500. Over the years they have handled it all. 5 star best service and customer satisfaction.

Great place! Blake and Scott are both great. Timely and so professional and friendly. They’re always trying to find us the best prices and fixes. I can always count on them to be honest and easy to work with.

I have paid for a lifetime oil change service from this repair shop and yet I will not ever bring any auto I have here for service of any kind at all.
I had a problem with my car and they charged me about 10 different times to «repair it.» They kept guessing how to fix it and they were wrong every time. Eventually, they just returned my car with the check engine light still on and blamed the age of my car for the problem. «It is just old and you need to get rid of it.» Well, it has been at least four years since the last time I visited their shop and I’m still driving the same car too…
Unless this place has new ownership and employees in place it should be avoided. If you breakdown in front of this shop, get your car towed somewhere else.

Brought my In-law’s old mercedes in to get the rear brakes changed and oil change as well. I decided to go with aftermarket rotors and pads because it was cheaper however after getting those put in the brakes would squeak when reversing out of the driveway. The guys at Complete autocare and tire had no problem replacing the aftermarkets with OEM mercedes rotors and pads and I just had to pay price difference on the parts. Great customer service and repairs! I would recommend these guys for any of your auto needs anytime!

I’ve only been here a couple of times but everyone here is so friendly. They’re polite, informative, and helpful. Came in for tires and they noticed that my oil change was due soon so I had them do that as well. Not only did they took care of it in a quickly manner, they also took car of a brake light bulb that was out for no charge. I didn’t even know I had a bulb out!
The lobby was comfortable, they had he tv on and coffee. What more do you want while you wait? These guys are great!

I have taken our vehicles here since last summer and the service is fantastic. Nice comfy setting to kick back and enjoy your coffee as you wait. Blake and James are extremely hospitable and give you very good service.

My wife switched me over these guys a few years ago when we got married. and I’m very happy with the transition. Everyone that works there is very honest, I feel very comfortable with each of them, and they stand behind their work if something doesn’t get fixed perfectly the first time. I don’t think I’ll ever be using anybody else as long as I live in this area.

I hate to say that I won’t be coming back here ever again, but I don’t like being ripped off for my money. The customer service was great until I felt cheated out of my money. I am an 18 year old college student and I stressed to the guy that was helping me that I can’t be wasting my money on repairs that aren’t very necessary or needed urgent attention. After spending $ 550 on four new tires I was told I need to spend an extra $ 1200 on new struts. Had these looked by a Honda Professional and I was told these won’t need replacing for a long time.
After having that done I had a very serious power steering problem and I was told replacing my power steering pump, belt, high pressure line and doing a flush would do the job. So $ 900 later I was told it was fixed. Drove the car for less than a day and its extremely hard to steer so I took it back. I was told the steering rack has to be replaced (another $ 1200) because there is still metal shavings in the system. I was told doing the flush and replacing the high pressure steering line was supposed to fix that???
After this service I just accepted the fact and believed that it would cost too much for me fix. So next was brakes. I was told I needed rotors on both front and back and new pads. Well I ended up buying my own parts from online because of how expensive his were. To find out my rear rotors and pads were brand new and needed no replacement!!! My front pads were pretty bad and did need replacement but my rotors still have a year to two years life left on them. So his quote of a $ 650 brake job only need $ 35 done by myself.
PLEASE BE AWARE of what is happening here and save your money. I’m now deeper in debt then I ever wanted to be at the age of 18. Just wanted to say thanks Complete Auto & Tire Co. for screwing me over. Skip this place and go somewhere else if you don’t want to be taken advantage of.
***Update***
Due to the comment below from Dan I thought this was a perfect opportunity for me to point out how unprofessional these people are. I wrote this review from how horrible my experience was. His comment clearly was again telling the customer that I am wrong and did not apologize once for the horrible service I received. Just like several other reviews they constantly slander and accuse that the customer is wrong. Thank you Dan, I don’t remember ever speaking with you while I did bring my car in. I’m a little unsure how you would know how everything really happened if I never spoke with you? Thank you again for making it clear to social media how unprofessional you all really are.

Went in today, mechanics were friendly and directed me to the office.
Guys in the office are friendly and knowledgeable. I asked for an oil change and they charged me for an oil change. 20 minutes later, they called my cell and said it was done. They also recommended some remedies to my 100k+ miles car and provided a price range. The recommendations were printed with the prices attached even after I told them I would shop around to see what other mechanics said.
Transparent, blue collar guys who are no nonsense and friendly. Very convenient location, no hassle drop-​offs, and pick-​ups. Seriously considering getting my repairs done here.
P. S. I came here after seeing the 1-​star reviews by John D. and Caitlin C. because of the gracious and straightforward replies by the manager.

Walked in a couple days ago, no one to greet me. Bathrooms were dirty. Go to Americas tire instead if you need tires. Service is always friendly and bathrooms are always clean.

My girlfriend has been coming here for years and everything was great the owner and the owners son have great customer service skills and really care about the business but in the last year it seems they are not the ones working, it is these two other gentleman who I would see in the shop from time to time. To be honest there customer service and communication skills are horrible, they act like they run the show which is fine but not your customers especially ones who have been coming for years like my girlfriend and her dad. They have a rude «know it all» demeanor and don’t explain much, and growing up in a shop and racing all my life I can see right through there excuses. Lots of times my girlfriend walks out of here asking me what they mean, and I have to explain so she understands I’m not there «customer service department» but I feel like it when she leaves here. When asked questions the workers are very short and speak in car jargon which most people don’t understand. But being in Orange County I’m sure every one just nods here head and signs the paper, for the work being preformed. When the owners ran the store it was a whole different case, people who actually cared about there customers.
So here’s the problem my girlfriend has a 2007 bmw and the rear window had got stuck down about a month ago she took her car in and got her window «fixed» apparently it was a malfunction in the actual window for 300 dollars and they said if you have any problems bring it back in, the repair is covered for one year. So when my girlfriend rolled down her window what do you know it gets stuck down again the problem that was supposed to be fixed. I’ve grown up around cars I know there are faulty parts or maybe just a loose connection. So my girlfriend brings her car back into Bridgestone complete auto care yesterday, she is told they can’t even look at the car for 5 hours which is understandable she had no appointment and the shop looked busy so she made an appointment for today. Now they are saying the problem is electric and has to do with the control panel and that is why the window will not go up and down trying to tack on another 300 for that. The guy working said we can get the window up but not fix the problem. So I guess that’s our one year warranty «we will make the window go up but not fix it» we’ll it was supposed to be fixed when we paid 300 dollars for the same exact problem, I know they made a mistake last time either fixing the wrong part or not fixing it at all and they don’t want to live up to it or even to their own Warranty policy, pretty pathetic for a shop that is always busy I would have expected more and more out of the Bridgestone name. People go to Bridgestone for the name of the company the reason it’s franchised because it’s huge and reliable, people don’t want to deal with shady car shops where you don’t know what’s going on and this is what this problem feels like to me

Never received customer service like this from an auto shop in my life!
I’ll spare the boring details but long story short, last weekend, I needed to get my car’s brakes repaired asap. But, I was out of town for the day on Saturday and my in-​laws were visiting watching the kids. I spoke with Scott at the shop to check shop hours and see when I could get the car in. Unfortunately, they are closed on Sundays. But Scott suggested if my father-​in-​law could bring in the car, they could give him a ride home and pick him up when the car was ready. What auto shop does that??? So, that is what we did. They communicated directly with my father-​in-​law and all went well. He said they shop was very courteous and accommodating. Scott called after the job was done and I paid over the phone. I came home to a repaired car, for less than the dealer quoted. Will take all my business to this shop and highly recommend them!

I stopped by to see what the problem is my Mustang GT’s tire. One of the staff name Jacob, put his time and helped my figure out what the problem is and professionally led me to the right direction. I felt pretty welcome there. He treated me as a valuable customer. That was the customer service that I hadn’t seen for e long time from different places.
Thank you Bridgestone complete auto care Mission Viejo and Thank you Jacob

What great people! This shop has the most consistent and transparent work I have seen… ever. Great people and great service. Dan and Blake have been good friends for over 10 years and are genuine people. At Saddleback College Dan used to give me a break when needed; starving students this is the place to go!
Thanks for everything guys! We’ll continue to go to Complete Auto Care for years.

I have a Mercedes SL320 that has had a check engine light on for some time. Took it to a couple of European auto ‘specialists’, neither of whom could diagnose and solve the problem… but they didn’t have any trouble charging me for replacing things that didn’t fix the problem. I heard about Complete Autocare from a friend whose dad, Dan, is the owner, and made arrangements to get it in to have him look into it. Twenty-​four hours later, I get a phone call telling me that they had located a small hose with a vacuum leak, the leak has been repaired, and their OBD meter no longer shows any problem codes. And since they didn’t have to replace any parts, extremely affordable… like «buy me a beer» affordable.
Synopsis: Quick, efficient, honest, and better than Gunther and Hans.