Braeger Ford, Service

I was treated by James the service advisor. He gave me very much respect and was very helpful. James called and explained the additional work needed and what he thought can wait.

Very similar experience as Ben P. Initially brought the car in for the Groupon oil change and inspection. Power Steering was leaking and after an hour and a half in the wait room (for an oil change) the service rep came out to tell me that they need to see what was causing the leak and it’d be $ 60 just to look and another 20 min. Ended up waiting another hour before he came bak out and told me there was a leak in the hose. Gave me a quote. Already having spent half the day there I told them not to fix it right then. Took it to another auto mechanic whom I’ve used many times before and he looked at the hoses for the leak (for free) and told me to go back to Braeger because their quote was a cheaper than what he would have to charge to replace all the hoses. Took it back to Braeger and signed a sheet for the quoted price. Waited for over an hour for the shuttle driver to take me to work since it was going to be a few hour job. Got a call while at work saying that the price was going to be a few hundred dollars more because they original quote wasn’t for all the hoses. At the end of the day they called me again and said they couldn’t finish working on the car and needed to keep it overnight. Leaving me unexpectedly without a ride home from work, my apartment keys, and a ride to work the next morning. When I finally was able to get my car back I let them know my dissatisfaction with the process and inconvenience I was told too bad too sad. Upon my drive home I noticed a burning smell and there was smoke coming from the power steering under the hood. They had over filled it and the overflow was burning on the hot engine.
The service here was very deceptive, slow, and poor. Did not feel like a valued customer at all. Had they been upfront about everything it could have been completely different. I do not recommend going there for maintenance at all.

If you are looking for an honest and helpful place to take your car it’s here at Braeger Chevrolet, Roman knows who I am and what car I have every time I call. Personal and honest service every time. Hard to find this service these days!!!