Import Minded Incorporated

Nice people paid 1380.00 to fix my service engine light on my bmw and they told me that they can fix it guaranteed before I paid and after I paid the money it’s still not fix

I don’t think any service manager (Loren) should ever say «get the fuck out of my store» to any customer just for being asked «why didn’t you call me with an estimate?» (for a $ 175 repair) To his credit he first said he’d refund the money, which I really apprieciate, because I never demanded any money and was about ask if they’d give me a small discount or put credit towards fixing a different car that needed rear-​end work, a win-​win but would I really want these people working on my car again? Actually, everyone else but Loren was really helpful. Would I go there again? If you read this you know the answer. He should work on acting like a business man if he’s running a business.
Oh, and I was also told that the work order filled out by me where I checked «call me with an estimate before doing work on my car» was probably shredded. Why would anyone want to save documents that hold up in court?
I can forgive and forget but being told to «get the fuck out of my store» is pretty bad. I hope you don’t try and intimidate your other customers like that. I didn’t swear, didn’t yell, just was asking about the service I received, and instead of him admitting he forgot to call with the estimate I get this.

Import Minded fixed someone else’s screw ups AND did it for less money! They were helpful, didn’t pull the ‘bait and switch’ like the other place did and I’m kicking myself for not taking it there in the first place.
The must do some sort of performance work there too because I saw everything from old Toyota drag cars to a nice Mustang Shelby in there and they were all measuring the horsepower with a big roller in the floor. Cool to watch.
Anyway, thanks folks. You’ve got my business again!