Stop & Shop Pharmacy

Very nice and helpful people Always review maeds and payment ares to help save $.
Always review how to take
meds. Feel like real friends

I guess my review is based on today’s single incident, but it worth of sharing so that others aware what and whom to avoid in the future. The reason I say that is because in the past, when I was served by a different pharmacist — things were not as bad…
So, today, I just came to fill the Rx for my child. Apparently the doctor sent it to this Rx but I’ve learned about it only a week later… Well, but this was not the only issue.
So, one thing at a time.
When I’ve arrived to the Stop and Shop pharmacy on 760 Fellsway Medford, I stood in «line» made by only 1 person. «Oh, how great!» — I thought.
Well, then I’ve noticed that everyone is waiting for something silently, and the line is not moving alone. I didn’t say anything… continue waiting. Then, the pharmacist — Joe Angileri (I believe he is also the manager of that pharmacy, but I might be wrong) — called me up while the other client was still at the counter. Yet, he asked me what do I need. I told him that I need to fill a Rx for my child… Then, I was hoping he will do one of the following:
1. Telling to wait while he finishes up with another person, and tell me to come back again.
2. Since he really called me up, he probably could move with me to another counter and register and help me with my request.
Instead, he actually asked me my child info in front of a total stranger. I told him POLITELY that I wouldn’t want to disclose my private info in front of the other person.
He got offended telling me «Then you have to go back and wait!» And, oh boy, he made sure we’re all waiting… Then, I, again, POLITELY, asked: «Excuse me, may I ask how much longer I should wait?» He said «No». Yup :) that’s exactly what he said — rude, unprofessional, nasty man.
I went to the manager of the Stop and Shop… Roy Foster who it was… He came out, and after I explained that his pharmacist attempted to violate HIPPA (patient privacy) regulations, and was very rude on the top of it. Well, Roy basically said that he is not the pharmacist and there is NOTHING he can really do to assist me in this situation. I asked if he can at least influence his pharmacy staff to be more polite with the clients. HE said — he will. Yeah, right… Well, I made him aware that I am going back to the Pharmacy counter, and will make another attempt to fill the Rx for my kid. He was just silent (which he denied just 10 minutes later).
So, coming back to the Pharmacy counter again… Now I am lucky enough to be called by Mr. Angilieri again… well, but now he is telling me a story… that my prescription is gone because I didn’t pick it up soon enough… and the next refill will be available only in two weeks… When I asked about their policy of how many days they hold the prescription, or whether they attempt to call the customer — he said I am not going to answer any of your questions… I told him that the NORMAL pharmacies like Walgreen and/​or SVC would usually be able to AT LEAST explain where the heck the medication went to. To which, Mr. Angileri said «Oh, I was going to give your child at least three pills to survive, but since you said that — you are going to get nothing. And get out of here!»
I went back to the manager, now asking for his name, the pharmacist name, and letting him know that it is now a big LEGAL problem and I am not letting it go.
The manager, again, Roy Foster, went back to speak with the pharmacists, and then, after he came back to me again, he said that «someone probably picked up your medication already». :-) Do you want me even to comment this? So, I refused the two pills that they were trying to «donate» me, and left… to the NORMAL WALGREEN pharmacy with highly professional and friendly people, who helped me to resolve this issue at no time.
There are lots of questions that are crossing my mind when I think about what japanned today in this place, but I will let FDA to take care of it.
Just a friendly advise: use the PHARMACY to fill your prescriptions — not the Grocery supermarkets. No wonder, they are giving out $ 25 coupons to people to switch their Rx from other — NORMAL pharmacies: because they have nothing else to offer.