Pet Supplies Plus

I’m not one to write reviews for retail stores, but this is an exception. I went in today to buy a betta fish, and was never even acknowledged as a customer. They had a decent selection of betta fish and all of them looked like they were in good condition (but really lacking in fish supplies). I knew what I was doing, so not having any employees ask if I needed help wasn’t a big deal. But, as someone who has worked at a retail pet store before, there’s a lot of customers buying fish who have no idea what they are doing. And yet, it seemed like none of the employees bothered to ask.
Then I got to checkout. About 5 employees were standing around by only 1 open register chatting. There were customers in the store, and yet none of them had anything to do?! Girl at the register looked so annoyed that I wanted to checkout, didn’t even bother with the small talk. She asked if I had a store card and I asked if she could scan one for me (I don’t shop there often… and now ever will). She said, «you want me to scan a card for you??» with a very frustrated attitude. I could see the group of employees in behind her laughing. She then completely ignored my question and proceeded to tell me the price. I asked her again (very politely) and she punched something into the cash register to give me the sale price. I swiped my card, she threw my betta in a bag and tossed the receipt inside. No thank you, no smile, and just gestured at the crumpled bag.
As a retail veteran, I’m never one to complain because I’ve had my fair share of customer abuse. I completed their survey thing on the receipt to address this issue and was given a very generic response via email saying «We have taken steps to address the issues you mention and retrain our team members to meet our expectations of consistent and excellent customer service.» It feels sooo sad to believe I can get better customer service at Petsmart down the street.

This store is wonderful. My husband and I discovered it while having lunch and are now regulars. We have always had exemplary customer service. Today I came in looking for help with dog food. I was greeted and helped by Martha who is not only very knowledgable, but friendly. She treated me like I was the only person in the store. I would recommend this store to everyone. It is a «big «store with a boutique mentality.
Eileen Kessel

After having a horrible experience with Petco and their corporation I started looking in who else can supply food for my five four legged children who think life revolves around only eating! I was very excited to find Pet Supplies Plus, i had not seen any of these stores in the west coast. As I walked in I was greeted by the employee and I informed her that this is my first time ever in their store. The girl walked with me to show me the food I had come after and walked away. There was at least 4 – 5 employee standing around and as a business owner myself I would have fired them right in the spot. I had informed the girl that I didn’t have my regular glasses and only my sunglasses on and it was very hard for me to see in the shop. These employee were not really doing anything, one should have followed me and help me with my purchase and more. I did tell them I had 5 pets and they are very fussy eaters! They could have easily suggested some new food/​treats as I’m easily talked in to anything new.
The layout of the store was interesting with dry on one side and wet on opposite side, they do carry so many different brands but I found all their prices much higher then what I’m used to. One of the foods that I feed as a starter to my dog was over $ 1.00 more then what I’ve been paying. I had to go back to the counter and ask them how come everything is so much more? The young man replied that they are a smaller company but they do price match. That meant I had to go back with a receipt to get adjustment.
I spent close to $ 100 and not even a word of thank you and please come again was said. I’m sorry to say I had driven a distance to get here and won’t be coming back. I guess I’ll stick to shopping on line.

Not just great discounted prices, but SUPER friendly and VERY helpful staff who go out of their way to find what food and pet products work best for your pet. I will be coming here for now on!

Every couple of weeks I fluff up my hair and put on my giant hoop earrings and head over to Meffa Pet Supplies Plus. Why go all the way there? Well they are always sending me coupons for 5 $ on anything I want, for starters.
They have the good dog food and treats, as well as fresh wild bird seed in bins.
Best part of the visit is the down to earth decent employees in there. Very laid back atmosphere, people walking around with their dogs, everyone’s chatting.
If they were able to put a small lounge in there, they would rake it in !
I took off one star off because I will mot buy bulk bird seed if I cannot see into the bag.

People who work there are nice. Always they want to help. And when People bring their dogs, they always pet them, love them and give them treat. Sometimes they have good deal with treat or food, toy.

Love going in to this store! Every time I go in, an employee at the front register always greets me with a smile and a welcome. (Really rare nowadays!) Great prices and selection of premium brand foods (many more than they used to have) and treats for dogs. Sales are pretty good, too and online coupons help the budget. Friendly and helpful employees make the place tops on my list!

Do you care more about what Fluffy puts in your mouth, then your own? Then Pet Supplies Plus is the place for you.
They have all sorts of organic, gluten free, free range, grass fed options for your fur baby. Sample brands include Newsman Own Organic, Blue Buffalo, Innova, Eagle Pack, and Huck (my four legged baby) favorite, Wellness.
Does your baby NEED a homemade cookie with the word «Princess» written on it? Pet Supplies Plus has got your back. Do you want a sunflower/​heart/​bone shaped name tag for Fluffy? Check the front of the store for a custom name tag machine.
Staff is nice. Store is clean and well stocked. Products are always on sale. Join the loyalty club for great discounts and a chance to win bigger coupons.
Pets welcome. Huck loves coming in and leading a sniffing expedition.
All and all, a great place to get quality pet food and snacks.

As a cat owner, their selection of foods, litters, treats and toys is pretty great. They do carry even the more obscure brands like Wellness, which I’ve found hard to find in most places. And when they have sales, they’re good. I’d say on average, when things are not on sale, their cat food cans are around $.20 more per can than a place like Petco.
I can only give this place 1 star though because as a fish owner, this place makes me want to vomit. We have a pretty big aquarium, and for supplies or equipment it’s fine. But DO NOT buy fish here. They are diseased and will not live. I’ve been in the store before and seen more dead fish in a tank than alive ones. Just recently, in the tank with the LARGE fish, there was just a floating skull and bones. It had been dead in the tank long enough for it to either disintegrate or the other fish to eat it. That’s just wrong. I would prefer local pet shops, but even Petco is better than this.

this place is a godsend.
I have a dog who developed a gluten allergy and they have such a wide variety of grain free options, canned and dry, AND treats. Plus they sell the food and litter my cats like, AND the normal dog food my older dog likes that you’d find at the bigger chains, and usually at a better price.
The prices are really good when there’s a sale, and the hours are very convenient.
Plus they’re in a great location near the grocery store, cvs, and a dunkin.
The staff isn’t too pushy either like in other stores. They’re happy to help if you have questions, but they leave you alone until you ask. I prefer that to getting followed around.

I love, love, love this shop! The folks who work here are so nice to me and my dog. The poor fella is allergic to absolutely everything, but this store has a super wide range of holistic and allergy-​friendly dog foods. Their staff is incredibly knowledgeable and patient when I was trying to weed out what my dog was allergic to– where else can you go where you tell someone a list of «do not want» ingredients, and immediately have them walk you to 3 different foods? Their prices are alot more reasonable than the mega-​chains, and their variety is bigger. Why shop anyplace else?

PSP is pretty much the only pet store I go to. They have a great selection of cat food at really good prices. My cat Thelma (RIP) only liked 9 Lives. Most places have a small selection or sold a lot of those 4 packs of 9 Lives. I don’t like those. PSP had a large selection but has slowly decreased in size and they started carrying those 4 pack things. BOO! Guess it doesn’t matter too much now that my sweet Thelma is gone. Buddy and Luna will eat pretty much anything so I’ve started buying Friskies. There have been no complaints at all.
Everything I need for my fur babies!

We recently rescued a Chocolate Lab and headed to PSP to stock up on supplies for her arrival. I couldn’t believe the savings that they offer compared to PetSmart and Petco (I had priced a lot of our shopping list online to compare). Often times they offer great «buy one get one free sales» which doubles the savings. We were able to pick up a bunch of Nylabone Healthy Edibles for next to nothing. They also carry a wide variety of holistic dog food brands at very reasonable prices.
The staff here is really great too. Most recently our dog had an eye irritation, and our vet was unavailable to see her until Monday. I called the store for advice, and Anthony took the time to go research various options, give me prices, and held a tube of ointment aside for me until I could come pick it up. He was really helpful, and people like him are one of the reasons that we will always shop there!

To echo other’s statements, the store is comparable to petsmart in selection, but is cheaper and with better customer service. I have a ball python that eats frozen adult mice, and they ordered some for me when I asked. They always have great deals on hay and carefresh. Two things preventing me from giving it five stars: they sell rabbit food which is completely unhealthy for any rabbit (pellets should be alfalfa or timothy-​based ONLY, added nuts or «treats» are too rich for rabbits and may cause death from intestinal stasis) and their reptile section is on the small side (I have to go elsewhere for larvae for my bearded dragon)

I’ve been going to the store for three years now, and have never had any complaint at all. My greyhound doesn’t like the linoleum floors, but that’s another thing altogether… Anyway, the people working here are very friendly, the store has a fantastic selection, it’s very clean, and the prices are great. What’s not to like?

I like this store. It’s a good-​sized place full of things for your cat or bird or catbird or dog, etc. I’ve picked up some cool things here — a little castle for my niece’s fish or dog collars and treats for my sister’s mini-​something-​or-​other dog. I have found things here that I haven’t seen before in the other giant pet stores. The location kinda blows — I hate this area /​intersection. But when I’m in this area shopping I always stop by.

If your looking for another addition to your family and want to buy a fish, I wouldn’t suggest going to Pet Supplies Plus.
Last mothers day I bought my mom a Neon Tetra fish and all it’s food and necessities recommended by one of the employees.
The day after mothers day the fish died.
I thought I’d try the place out one more time, just because it’s convenient to where I live.
So I bought a beta fish.
When I got home I noticed that the fish wasn’t in the greatest condition, it looked pretty beat up, but so did all the beta’s there because they have them all facing each other in which they try to fight through the bowl. I placed the fish in the bowl, and I woke up the next day to a dead beta fish.
When I called the store they told me in order to get a refund I need to bring the dead beta fish back to the store, in which I refused.
Personally I don’t think they cater enough to what few pets they sell at that store.

It’s not much different from the big chains. The mark of a good pet supply store is that they don’t sell animals. So PSP used to be cool, but then they did start selling them. I’m sure they encourage the use of bowls for bettas just like every other store out there. Their fish supply prices are higher than the big box stores so I don’t shop there.

Pet Supplies Plus is great because it is a large fully stocked pet store like Petco or Petsmart, but with an independent feel. Their prices are SIGNIFICANTLY cheaper than Petsmart for the same exact dog treats. It is also much cleaner than Petsmart.
They are rapidly expanding their selection of GOOD dog foods like Natura, Solid Gold, Wellness, etc. It is nice to be able to get those foods without driving to and finding parking at a tiny boutique pet store.
I would give Pet Supplies Plus five stars if they would stop stocking crappy dog and cat foods like Kibbles’n Bits and Purina.
The employees are friendly and always give my mutt a treat when we come in. We are lucky to have such a great store within walking distance of our house!

I wanna give 5 stars but I know thats only because my friend works there haha. But this place is nice if you want to buy pet supplies such as food and toys and stuff. Mainly they have a cool selection of fish and fish supplies. I bought a beta fish and the supplies and such from there a couple of months ago. The employees were very helpful especially the short italian girl at the counter; she’ll hook it up ;) tell her you know me. haha. The really cool thing about this place is they do pet adoptions. I don’t think they do dogs yet but they do cats. Their website keeps you up to date. So if you live in the area and you want friendly service and knowledgeable service for your pet needs this is the place to go!