Baskin-Robbins

I’m a big fan of Baskin-​Robbins and an even bigger fan of this location! They are so friendly and super fast. You can never get your ice cream in your mouth fast enough! :) While in line, I also noticed how many times they washed their hands — THANK YOU!
If you’re in the area, this is your stop for delicious ice cream with awesome service.

Just got back from this local BR on a Friday night. The customer service here was excellent!
The two young ladies working tonight were very nice and polite with all smiles!
I came in spontaneously with my parents just cause, and we all had not been to the BR in a long time.
I ended up trying a couple flavors and then ordered. Right now its TWO SCOOPS and you can get a waffle cone free with your order per cone/​order (so we got 3 cones all with double scoops).
The girl serving me gaves me a GIANT double scoop ice cream! Felt like a kid in a candy shop holding this giant thing!
Other customers came in and saw mine and were drooling over it, they ended up getting a double scoop as well!
Overall, it was a fun experience here, I forgot how good BR ice cream flavors are. If you are not watching what you are eating then coming to BR to indulge is a great idea!

Sitting at Baskin Robbins right now enjoying my ice cream with my niece. The Asian guy who helped us was absolutely the most nicest guy I have ever encountered in my life. He let my niece try a few different flavors before she finally decided which one she was going to get. Being super patient with us. He made our experience amazing! Thank you I wish I knew your name!

The manager and staff are excellent. When ever we come in for our quick sugary snack. we are always greeted with awesome customer service. The ice cream is always excellent. I highly recommend this Baskin Robbins.

not enough good things to say about this place, ordered and ice cream cake online at the last minute and they were still able to get it done for my friends party, cake was delicious and the inscription on top was exactly how I wanted it. I try to come once a week with my girl friend as a treat on Sunday nights and love the ice cream and the service, employees are always nice and professional and always greet you with a smile. this review is a long time coming and id just like to say thank you to Julius (owner I think) and his team for the awesome service time after time!!!

I love the service here. Everyone that I encountered here were very polite and nice. David was very helpful helping sample flavors before choosing and giving us very insightful options.

I had a great experience! I came in to order an Ice cream cake for my mom’s birthday.
The staff and the manager were very friendly and I asked if I wanted anything written on the cake. I asked him if I could have «Happy Birthday Mom!» written on the cake. he then took the cake from the freezer and brought it to the back where my request was being fulfilled.
Meanwhile the 2 younger employees were asking me if I needed anything else. It was very hot that day so I decided to pick up 2 quarts of ice-​cream in which they scooped up and packed it themselves. I was so impressed that I even ordered a cappuccino blast.
Afterwards, the manager handed me the cake and I was ready to go! All in all, I would say that I was in and out of there in less than 10 minutes!
As a customer, I felt appreciated because the staff seemed eager to cater to my needs.
Later that day, my family and I had the Ice Cream cake, and it was delicious!
(Oreo ice cream with chocolate cake is a GREAT combination in my opinion)
After this awesome experience, I will definitely keep coming back!

I wanted to write an update and add a couple of stars. I was contacted by the owner, Debbie, and she was incredibly nice. She was very apologetic about her employee’s rude and antagonizing behavior and was nothing but pleasant. She seems to genuinely care about her business. This is how people SHOULD deal with their customers. Said employee could certainly use to learn a few things from her boss.

Walked in on a Sunday evening, very crowded and the store is just super unorganized, with one cash register and people standing all over, no «line starts here» sign, nothing — just a «figure it out on your own» type deal. After waiting about 10 minutes, we finally get our ice cream, our second choice, as they were out of chocolate dipped waffle cones and waffle cones altogether. A little disappointing. Also a little disappointing that my Reese’s Peanut Butter flavored ice cream tasted like bananas. How does that even happen? Maybe the scoop wasn’t cleaned off? I don’t know, but it was terrible. The consistency of the ice cream itself was gross as well, not smooth but very «lumpy.» All in all, a bad experience and probably won’t be back. I wish I saved my money and went over to McDonald’s and grabbed a $ 1 sundae, it would have been more satisfying. Also, the girls behind the counters could use some customer service training. 8 people in line and one of the girls takes a «water break» and makes it known very loud to all the customers waiting. I get it, you’re probably in high school and its your first job but you can at least act like you care, just a little. The same girl decided to help people that came in WAY after all the other 8 people currently waiting, talking about the frozen ice cream cakes in the freezer section. The only bright spot of this visit was my wife’s Cherry Jubilee ice cream but she also wanted it on a chocolate dipped cone.

So, after a long day of hiking and playing at the park. We decided to swing by and get some ice cream. The kids were all wound up and bouncing off the walls when we arrived. They ran up to the counter and started to order. Molly was helping us. Two of the kids wanted waffle cones… She immediately started insisting that they not get their ice cream in cones because it will melt too fast (wtf). We get them cones anyways. My friend orders her ice cream. in a waffle cone. and «Molly» starts going off on her about how the ice cream will melt too fast in that cone. My friend doesn’t care and asks for the cone anyways. So then my daughter comes up and asks for her order. she gives it to her and my daughter asks for toppings. She wanted 3 different toppings. Not a huge deal. but Molly insists she give them to her in another bowl instead of on her ice cream. I said it was fine and she hands the bowl of toppings to my daughter. My daughter tries to pour them onto her ice cream, and Molly starts flipping out again. insisting that my daughter just scoop a spoonful of ice cream and dip it into the bowl of toppings. Who gives a crap how my daughter chooses to eat her ice cream!!!
Anyways, then the other employee comes over and asks me if we are all together or not. I said «yes. sort of…» .but that we were paying separately. She asks what’ my order was and I point to what my daughter has and then tell her that I need mine too. For some reason this is incredibly confusing to her. So she tells Molly to just handle it and she leaves! WTF!!! So then Molly asks me what I want. I had looked on both sides of the freezers and didn’t see Cookies N Cream. assuming they had it because its a popular flavor. I told her that I wanted a waffle cone and asked her if they had Cookies and Cream… She responded by saying yes and looking at me as if I am the dumbest person on earth. When she walks over to get my ice cream. she didn’t even go into one of the visible ice cream freezers. Not sure if it was randomly listen somewhere or not. but I clearly couldn’t see the ice cream from the customer side. so wtf…
Then we had to explain to Molly time and time again that my cone and my daughters two bowls were all on one tab, and the other 4 cones are on the other tab. Not sure how this is confusing. but apparently it was completely not making any sense to her! She finally starts to ring me up and since there are 5 people between me and the register… I ask her if I need to go to the register or if I could pay from where I was. Molly responds with «Well… that’s where the money is!!» Incredibly rude and unprofessional! I go down to the register and she rings up my daughters toppings. then she gasps that I’m paying $ 2.60 something in just toppings (which is incredibly expensive. FYI). I tell her that I don’t care what it costs… it’s what my daughter wanted. and was already eating. She responds with «I wish my parents gave me everything I wanted as a kid!» OMG! My daughter most definitely does NOT get everything that she wants. but yes. she can have whatever toppings she wants on her friggin ice cream. and that is NOT for YOU to decide! And, in all honesty, whether MY child gets everything she wants or not. is NONE of her business! GRRR
Anyways, I pay for my ice cream and tell the kids that we need to eat outside as to not be disturbing others who were eating inside. We go outside and the kids are running around (no where near anyone. just so you know). and we look inside to see Molly leaning over the counter talking very closely to another customer. Two seconds later she points our direction and then the customer turns and starts looking at us. Obviously she was inside talking crap about us! WHY!!! Because we wanted ice cream however WE wanted to eat it and not how SHE wanted it?!
Molly was incredibly rude. Very unprofessional. and acted as if she has never seen children before. Our kids are very well behaved, nice, loving children… they had a lot of hyper energy. but they weren’t being rude. or disrespectful in any way. They were just kids being kids.
Will 100% NEVER be going back to this shop.

Alexandria & Molly are the only ones that have been polite & friendly every time I’ve been in here! I couldn’t remember their names when I wrote the original review.

Very friendly service with a variety of ice cream for the adults and many kids flavors! I mean how can you not love ice cream right? Also, I love how the employees ask if you want a kid size or a regular size scoop in case you don’t want too much.

The ice-​cream cakes here are really good for a reasonable price.
I don’t expect five star customer service because the workers are young, full time student who probably get paid a few dollars more than minimum wage. Their ice cream scoops are always generous & too big for me to finish.

I am not a fan of ice cream because they are usually too sweet for me. However, tried this store BR ‘s Pistachio Mint and loved it hence the 5 stars. The ice cream was packed with more pistachio nuts than ever and the mint flavor ice cream sweetness was just about right (not too sweet, not too tart). Anyhow, we had a scoop and then bought a pint to go.
The staff service was prompt and friendly and the store was clean and bright.
Overall, it was a decent experience and I will be back for more Mint/​pistachio ice cream and other flavors — I heard that they have 31 different flavors :-)

This Baskin-​Robbins has gone under new management!
I came here last weekend and the store looks better than it has ever been! Updated posters, newly plastered wallpaper, fresh paint (?), brighter lighting, polished everything.
The couple that took over look very happy with the store and to my knowledge, at least one of them will be present from open to close– so I suspect customer service has been at its best delivery since. Well, that was the case for me!
I walked in and was immediately greeted (major +). I walked up and down (it’s been awhile since I’ve been overwhelmed with so many flavors other than the staple ones) looking for my favorite flavor: Very Berry Strawberry. It wasn’t there (T_​_​_​T)”. However, three samples later, I asked if Very Berry Strawberry was discontinued, because my loyalty game be strong. And to my surprise, this B&R stores more flavors behind the counter! I ended up super satisfied with a sugar cone of my childhood flavor favorite #blessed.
Personally, I didn’t see any cases where the employees or managers were not engaging with the customers, which included me, my friends and another family, during my visit (another +). So hopefully the new management and this review will clarify the earlier reviews!
Satisfying my sweet tooth w/​sweet service? I will definitely stop by again.
TIP: If you don’t see your flavor on the front displays, don’t hesitate to still ask about it. I’m sure they would be happy to accommodate!

For some reason they don’t sell K-​cups here. Otherwise, it’s a small location and it’s amazing how busy it is.

The only reason I continue to come here is simply because of the ice cream. Also because it is right down the street from my house. Otherwise this store probably has the worst customer service I have ever seen. I’ve read some of the other reviews that also say the same. I think a manager needs to read these because something really needs to be done. I think I have only come across one or two employees that have been somewhat nice. Most of them don’t smile at all. They greet you with such sour tones that it’s like they wish you weren’t even there. Not to mention multiple times I’ve had someone sigh at me when I’ve ordered more that just one thing. They are just plain rude and I haven’t met one person that has said otherwise. Management really needs to reconsider their staff.

Where is the health department when you need one? The counter girl was texting on her cell when we walked in, then without washing her had got a spoon to sample the ice cream before ringing us up. Then after handling my cash, went on to scoop another’s ice cream.

Ugh. All I wanted all day long was my mint chip shake. I get in there and there was this nice guy bringing his daughter into the store for some ice cream. There were 2 girls working and he even said ‘today is my daughters b-​day’ and both of them with their zombie faces just looked at the girl. Um hello? How about you perk up and tell the little girl HAPPY B-​DAY and give her a free damn sample?! Make her smile?!
Anyways, I order a mint shake and I saw the girl add hella milk in the blender. Im thinking OMG that better not be for my medium shake – she better add more ice cream to it. As soon as I saw the color of the finished product I knew it would be gross. Its all milk– I didn’t order mint flavored MILK I ordered a shake. Sooo disappointing. I literally cant drink it, because it’s all milk.
As i’m paying for my ‘milk’ I over hear the little girl tell her dad. «Daddy, there’s a tip jar» So her dad puts some change in there. These 2 are the last ones to deserve a tip. (They didnt even say thank you!)
The only tip they need is to learn their milk to ice cream ratios.

I’ve always been a fan of Baskin Robbins so that is why this is a 3 star rating. I have only been to this location once and the first time I went there I look it it on Unilocal to find the closest one, which was this once. I decided to call to see what time they closed because the hours weren’t provided when i looked it up. The phone rang for about 2 minutes or more.
I figured, they were really busy or they were closed — or they simple didn’t want to answer the phone. My boyfriend and I decided to go anyway and it was on the corner across the street from McDonalds. There was plenty of parking so it is obvious that they weren’t busy. Anyway, needless to say, they were open, even though they looked closed. The area was semi dark and sort of small. A couple of tables to sit down at inside only. The floor was sticky and dirty, I don’t know if it is normally like this but it was nasty.
There was two staff members, which didn’t even greet us when we walked in, one of them was on their phone and changing the music station on the radio. The other was pretending to do something. We walked up to see what flavor ice cream they had, and they still didn’t say anything. We stood around for about a minute or two and finally asked us if we were ready to order in a kind of annoyed way.
We got our ice cream, paid and head out. I can’t recall if they said thank you but at that point it didn’t matter because the whole experience was ruined anyway. Only good thing about all of this is that, was that the ice cream was really good.