Jedlicka’s Saddlery

Very nice store, with plenty of options for riders as well as non riders. Staff are more than willing to help, or share their wealth of knowledge.

Great Quaint store. with Plenty of options for riders as well as non riders. Staff are all more then willing to help or share their wealth of knowledge.

I went into Jedlicka’s Los Olivos to greet the New Staff Members. Everyone was so friendly, happy, and up-​beat! The whole store was looking good. Can’t wait to tell my friends and family.

I took my son into Jedlicka’s to purchase a pair a new pair of boots. I can’t say enough about the store and staff. I was treated so graciously and the staff was very patient with my young son. We were able to make our purchase with so much ease. Thank you Jedlickas!

Wow! Looks like everyone has poor customer service at this particular store! I was in there a few days ago. Visiting from out of town, and told my friend that she has to see this store! We walked in and noticed that there are a lot of signs on certain merchandise that says «keep off» or «please do not touch», which is fine, this is to protect the merchandise and we’re not opposed to that. When we got to the back of the store though, they had a few saddles on stands, and my niece (who is becoming an excellent rider with lessons) gets on this one saddle that she likes. At this time, the younger sales girl comes back and tells us that we’re not allowed to sit on that saddle (although there was no sign to indicate this), but she points to another and says «this one is okay to sit on». So my niece gets on the «approved» saddle and everything is fine. Then, my friends son, tries to get on the saddle and an older sales woman comes and starts yelling at him (VERY RUDELY) to get off that saddle (the very one that the other girl said was okay to sit on, mind you). She tells my friend’s son, to get off, and he smiled at her (I know he thought she was just joking because he’s never had anyone speak to him in such a rude manner) and she says, «I’m not joking! It’s not funny!» Then she said, «Just go! Just leave!» I looked at her and said, «did you just tell us to go, and just leave?» She barked at me, «Yes, just leave! Just go!» So, guess what? We did! Will NEVER, EVER return to that store again, and you can bet that my niece won’t be purchasing from these stores… EVER!!! How on earth can these people get away with talking to customers in this manner? With this type of customer service I’m surprised anyone would want to venture in there!

One star because of the employees and customer service. Was a very nice young man working behind the counter, but a young woman and an elderly lady who was HORRIFIC and rude beyond belief to the customers. We had items in our hands to buy, and put them down and walked out, I would NOT support a place where the customer service is so poor. They need a serious class in how to treat customers, especially the elderly woman, who obviously is used to yelling at people and could care less how she speaks to paying customers.

I walked in a few days ago. There were two women employees, one at the register, one standing next to her, I was the only customer in the store. They were talking non-​work stuff. I was looking for a new hat, so I stood there looking around. One of the women looked at me, didn’t say anything or even nod, just went back talking. I saw the hats hanging up to the left so walked over to them, went up and down the isle a few times looking. Both employees just kept on gossiping (I could hear them). I waited about another minute for some assistance, nothing. So I walked out. As I walked out the door, one of the women looked at me, but then just kept on chatting away.
Sharing their experiences outside of work must have been much more important then myself, their customer. Of course I’m betting, they don’t own the store.
I would have given ONE STAR, but there was a nice assortment of hats and other items so for the store itself, I gave an extra star. I can wait a while to buy somewhere else.

Visiting from the big city,
I walked in with my two boys to get outfitted with cowboy boots, hats and some other fun stuff. Jedlicka’s had amazing quality products and reasonable prices. Ms, Vickie treated us so well. Thanks, Jedlicka’s!

I had previously only been to the Jedlicka’s in Santa Barbara and when I saw this one in tiny Los Olivos I was excited! They have a good selection of jeans — Cruel Girl, Aura, Q-​Baby, Cash. I got a beautiful, new red Big D halter for my QH and FINALLY found cactus cloth! The sales lady explained it’s imported from England and maybe that’s why I’ve been having an impossible time finding it at other tack stores. Down to earth, cool people work here — a nice tack store.