Verizon – A Wireless Premium Retailer

I love this store! They are very friendly and helpful and you do not have to wait hours to be helped, always fast service. They are not more expensive than anywhere else, actually cheaper. I recently went (not my first time) to have an old phone reactivated because I dropped my new phone in water) and they did it for a few dollars and told me where to go to see if I could get my phone fixed as I do not have insurance. I hate going to the Verizon store near Costco in Marina Del Rey, they are so rude and it takes all day. Happy to have this store!!!

I have had horrible experiences at other stores and it was refreshing to work with a representative that actually cared about my best interest. He helped me lower my bill and also gave me a free hotspot which came in handy for work. Zaid is the best and I will continue to go to him for all my future Verizon needs. I have recommended my family and friends to go to him!

I needed to upgrade my phone and also needed to do something about my family plan with Verizon. I had old phones and felt like I was paying too much. Zaid, the representative there, went through my historical data and concluded that he could not only save me money on a monthly basis but also give me more data! He was very helpful & professional. I had tons of questions & concerns and he made sure to address all of them.
At the end, I left the store with my new phone & new plan. Zaid helped do all this while reducing my monthly payment.
Thank you! Thank you! Thank you!

I usually only rate on Unilocal if I feel the need to warn ppl about certain places. This place is definitely one of them. Completely horrible customer service that I have ever experienced at a Verizon location. When I came in, no one greeted me. When I walked up to the counter a young man said he will be right with me, so I sat down. He didn’t bother to ask why I was visiting. I came in for a quick proof of purchase print out. So as I sat there I realized there were 2 guys helping one customer. One was actually helping as the other guy just kind of chilling and listening. Then he walked away. The young man had his customer that he was originally helping, sat down as he paced back and forth behind his counter. So I got feed up with the lack of professionalism and approached him and told him why I was here. As it end up, I could not get a printout at that location. So in summary, he had me sit there for over 15 minutes while 2 unoccupied employees did nothing.

Keywords: Con Artists, Scammers, Thieves. Do you need to read further?
This is not a real Verizon store. It’s a re-​seller store «4G Wireless.» I mistook them for a legitimate operation because the store is covered in Verizon signs. I should’ve known something was up by how run down the space is, which would be odd for a real Verizon store. My advice is to deal with Verizon corporate (or if iPhone, just go to the Apple store).
My contact was Zaid. He did the classic «You won’t believe it! There’s only ONE left in the backroom of your phone type! They are selling fast so you better act now!» I don’t like being lied to in the first 15 seconds of arriving in a store.
They fast-​talk through the details. A flurry of numbers and old-​school calculator punching with re-​assuring nods.
«Yeah bro this will only take two minutes.» (It took about 30 minutes).
They offered me a ‘free’ JetPack wifi hotspot device, claiming it’s part of a promotion and included with all phone purchases. I verified that it’s free, as in no bumping the plan, no cost to me whatsoever.
In the end, after assuring me the contract is just like how it was standing before I walked into the store, they did this:
1. Added an insurance plan on my phone ($ 20/​mo)
2. Charged $ 10 for the SIM card (Verizon Corporate says this should’ve been $ 0)
3. Charged $ 26 for taxes on the ‘Free’ JetPack.
4. Added $ 20/​mo to my plan for the ‘Free’ JetPack.
5. Added an insurance plan on the ‘Free’ JetPack at $ 11/​mo.
6. Charged an activation fee on the ‘Free’ Jetpack for $ 40.
6. Added a «4G Freedom Bundle» charge for $ 25. This is paying $ 25 for the coupon that allows the JetPack to be ‘Free.‘
Total attempted theft? +$ 51/​month to my plan, and one-​time $ 101, so in the immediate term $ 152, and $ 612/​yr in Things I Don’t Need or Want and Never Asked For.
I made the mistake of entering this store in a rush, so I took the rep at his word and signed the contract. They claimed there is a two-​week out to make changes, which is only true for some of the charges above. The following day I called Corporate who confirmed that most of these charges were inappropriate. Corporate was professional about it, and gave me the impression that this happens all the time. They told me to go back to the store and resolve.
I went back to the store, and unfortunately it was Zaid again. He argued with me about it with rhetorical winners like «I wouldn’t do you like that bro» and «Bro, just trust me on this.»
He assured me that the charges would naturally fall off my bill in time, all I needed to do is wait it out (which sounds like a scheme to get me to accidentally wait beyond the 14-​day grace period). His scheme was successful in that I was ultimately charged for 8 days under the JetPack plan, and it also thwarted my ability to successfully get out of paying the $ 40 Activation Fee.
Upon reflection, It seems that this bro did not, in fact, have my back.
Unsurprisingly, the charges did not fall off, so I went back to the store a third time. I spoke with a much more professional person (Alex?) who was accommodating to help me remove most of the unwanted charges, insurance products, and fees. The only item I could not remove was the 4G Freedom Bundle fee for $ 25.
I went back a fourth time to remove the 4G Freedom Bundle Fee, which was successful on this attempt.
Weeks later, my bill arrived, which had all new fun additions and fees as a result of this disaster. Verizon Corporate very professional and was able cut the Activation Fee from $ 40 to $ 20, which I appreciate, but in truth they are still charging me for something I never used or wanted.

You don’t even need to walk into the store to find out this is one of the most shadiest Verizon store. Store sign has no light at night, poster is falling off, and a completely empty shelf. This is what they call a give-​up store. None of the employee bother to make it look nice from outside. Empty shelf indicates store is not making money. FYI this is an authorized retail store, not a corporate store. You will be paying extra fees here and there, and have no choice of accessary. Don’t waste your time at this store.

Zaid was amazing he paired but the my accessories that I purchased online in less than five minutes!!! Thanks Zaid you’re amazing!

What a wonderful experience. We went to upgrade a phone. The Store Manager, Noe and Sales Rep, Yajaira walked us quickly and efficiently through the process. Everything was explained clearly and we were done in an hour. I have been a Verizon customer for 30 years and this is the best and easiest transaction I’ve had in all these years. Kudos to Verizon for your incredible and knowledgable staff. The entire team there is so personable and experienced that they should be moved as a group to a higher profile boutique store ASAP! They are simply THE BEST!

I am writing to give my highest recommendation to this store. I recently purchased a new phone and needed help transferring data. I went first to the Verizon store in Hawthorne and after being told it would take five hours for them to do it they sent me home with instructions on how to do it myself. After two hours, much of it spent with an Apple Tech rep on the phone, the data still would not transfer. I then went to the Verizon store in Westchester to see if they could help me. Alex Rivas waited on me and it was the best customer service I have ever received. He said, of course they could do it for me and in less than one hour all my data was transferred and I could not be happier. I will never set foot in the Hawthorne store again. Alex was patient and took care of everything for me. Absolutely go to this store. No wait, friendly staff, who all greet you when you walk in the door. Excellent, excellent customer service !!

This was the absolute worst experience a Verizon customer could expect at a local service center. The nightmare started when I left my Samsung phone on the table at the Fish Market restaurant at El Segundo, CA and one of the waiters servers took the unit and hid it until I resolved it was stolen. I had paid $ 850 for the phone a couple weeks prior. Unfortunately this happened and the food server or bus boy there just could not overcome the temptation to slip it into his pocket. So I drove to the Verizon store to see what I could do to get another phone.
Brendan greeted me and talked me into the EDGE Plan where I would get a new phone comparable to the one I had if I sent in the lost phone. Made no sense, since I had lost the device. But he said to basically ignore the upcoming email requests for the unit and I would be charged ‘no more than about $ 300′ as a penalty for not being able to send in a unit.
Next to Brendan was his district manager for Verizon who was very arrogantly and quickly throwing a sales pitch at an older woman who wanted a simple upgrade to her plan. She left with 100s of dollars more than she had asked for but she was bedazzled by the Regional Manager who never asked her one question or listened to her concerns and questions. He brushed her off and charged her credit card and she left a bit confused.
He turned to me and said, «In the future, if you’d like you can do a Unilocal!Review. That would help us.» So, Mr. District Manager, here it is.
Brendan pulled the wool over my eyes too selling me accessories including a clear plastic sheet he so sloppily and carelessly applied to my new phone. It is now full of bubbles and is irritating, it was $ 24 I will probably just peel it off and throw it away in the trash. $ 24 down the drain.
Here I am about 6 weeks later with my new Verizon bill in my hand charging me more than $ 650 for the loss of the phone, the one I was expected to send back under my Edge plan. I don’t like this at all after having paid $ 850 for the phone I lost, I should have just gone to Best Buy to buy another $ 850 phone maybe a Samsung Galaxy 6 this time, more of an upgrade than what Brendan gave me instead of paying again and again admittedly for my mistake for losing the unit at the restaurant table and yes, ‘something smelled fishy’ about Brendan’s inability to put the plan together for me and his Regional Manager’s arrogance and the poor way in which he trained the Westchester/​Los Angeles Verizon staff. They literally could not handle routine service tasks, at least not with me or the woman waiting.
Brendan does not know his job. He gave me wrong information. My lesson was costly. But I think I could do better by using a service next time I am off-​contract, but NOT VERIZON.
This will happen to you. That is, if you use Verizon or go to this ‘service station’ for ‘help.‘
DON’T COME HERE. You will regret it weeks later. Thank you for listening to me.

On the 3^rd of October I came into the Verizon Wireless-​4G store on 8726 S Sepulveda Bvd Ste C, Westchester, CA 90 045 where I requested to set up a new account with Verizon and pre order a new iphone 6. The employee (Michael) who set up my account, copy pasted my address from my drivers licensee
without verifying with me if it was my current address. After completing my order, I signed the contact only to find out later that the incorrect address was used. So I walked into the store a couple days later to notify your employee (Michael) that the address was incorrect, but he assured me that it could be easily changed once my phone was delivered to the store and my service was initiated with Verizon. Finally on the 21’s of October, when I came in to pickup my phone and complete the application, (Michael) who had initiated my application was not present, so your employee Steve Martinez was left to complete my application. From the beginning he was not only very rude, but seemed unwilling to help me. When I told him that I wanted to update my address, he told me that I would not be able to do that without a proof of address. So due to my limited time, I told him to continue with my old address, and I would switch it at a later time. He denied this request, stating that he would not continue with my application until I gave him proof of a different address. I
pleased with him to help me figure out a way to solve this problem and try other options, but he absolutely denied all of my suggestions or requests, stating that the only way he would continue with my account was if I provided him proof of my recent move to a new location. Following this exchange, I tried to contact customer service for help, but they notified me that the only person that could help me at this time was an in-​store representative Steve Mendez because my account was not yet active. No matter how many times I asked for his help, Steve refused to continue processing my account, going so far as to say that If I wasn’t happy with his service, I was welcome to a full refund and removal from Verizon service. Extremely unhappy, I left the store and took a taxi to my rental office in order to obtain a copy of my lease agreement. Finally after almost two hours of transportation, I returned with all the requested paperwork, and found that (Michael) who had initially started my account was present. At this time, Michael notified me that not only did I not need the extra paperwork to complete my order, but that he only needed my old address in the first place to initiate my account. So after couple wasted hours and 50 $ dollars of taxi expense, I was finally able to complete my Verizon application with Micheal. As a new Verizon customer, I am very disappointed with the level of customer service I received from Steve Mendez, who seemed more willing to transfer me to another company that work with me to figure out a solution to my problem. I had looked forward to starting service with your company, and it is unfortunate that my first experience with your employee’s was such a poor one.

Purchased a charger yesterday that didn’t work so I had to get a new one on the way to work when they were not open. Now they will not let me return this overpriced piece of crap charger. Only exchange. Apparently I am not a values customer after ten years of loyalty. I will NEVER shop here again. And will not renew my Verizon contract after this!

Kyle, Justin and Ricky are amazing. Great customer service with a smile. I’m very pleased with my purchase and switching over from the other carrier. Very impressed with the guys that work here. Will come back. however the true hello in this reading is MIKE. he had to re help me get the trade in credit on my phone. mike is the only hero in this review and store.

After reading the rest of the reviews on this site I can only assume the management has recently changed. I walked in a month ago to buy a usb cable and ask some questions about my account. The manager, Mike, was more up front and informative than the customer service line at Verizon ever was. He was also personable and funny, so I let him pitch me a «free» ipad. I had wanted one anyway. I had, however, a specific criterion and many questions and wasn’t about to sign anything right then and there. None of this fazed Mike in any noticeable way. He followed up with me over the next two weeks answering all my questions and eventually detailing all my possible options on paper. He was clearly listening to what I needed and never pushed me to just sign. In the end, I got exactly what I wanted.
I absolutely recommend this location for their customer service!

The sales lady was very nice. She walked up to door and greeted me. I wasn’t expecting that. I came in for charger and she got it right for me right away. She knows her inventory. Also offer to do a bill analysis for me. Didn’t even expect that. After I finished with my purchase. She even walked me to the door and thanked me.

honestly,
this place eats booboo at customer service. I don’t think these employees enjoy working for Verizon.

Terrible customer service. I attempted to return a headset 4G that wasn’t correct for my 3G phone. Which the representative in Moreno Valley shouldn’t have sold it to me. First mistake. I live near the LA location. I waited over 15 minutes to return the headset. The rep Shaquile was contacting his manager Fernando to receive a code to return a 19.99 headset, which I had a receipt for. I initially contacted the store 4 hours earlier to ensure they would return the item. I spoke to David and he contacted Fernando to get approval. I communicated to David that I wouldn’t be able to get to the store until after 5pm. Of course when I arrived David wasn’t there. I had to leave the store. I called over 1hr later to follow-​up with Shaquile if he received the code. Now he says they can’t get in contact with the District Manager. This is ridiculous. These locations should be shut down.

Definitely go here… if you want to deal with used-​car salesmen.
I have the Thunderbolt, and I’ve had major problems with it (as an aside, it turns out this is because a Verizon tech support person instructed me via telephone to fry my own SIM card). A tech support rep told me to go to a store in order to have my phone fixed.
The reps at this store had no idea what this meant and directed me to the store in Culver City. I refused to go, since I’d already done so much. I finally just used their phone to call Verizon support via the normal 1 – 800 number.
When the tech support woman on the phone realized the problem, which is entirely Verizon’s fault, she told me to ask if the store would give me a new SIM card because it’s under warranty. The store told me they’d charge me $ 15 for the card, since they are not an official Verizon store. Really? The store is covered in banners for «Verizon 4G», the entire inside is covered in Verizon memorabilia, and nothing indicates it’s a different type of store.
I finally completed my call with customer service (the card is being mailed to me), and the men at the store immediately offered to «hook me up», citing 2-​for-​one deals on cases, covers, etc. I politely declined, and they literally told me I have to. No– no I don’t. I simply said, «Look, I’m here to get my phone fixed, not buy anything. You can’t do the first part, so let’s think about offering the second part.»
The entire time I was on the phone, also, one of the employees was convincing a customer to buy a phone he’d already bought. When they started charging the new phone and it turned on quickly, the rep exclaimed, «Oh, that’s really good– it’ll mean you have really good battery life too, see?» Did I mention the man had JUST BOUGHT IT?
Eesh. Shady used car techniques for phone stuff from non-​Verizon employees… Verizon employees are bad enough already.

BEWARE! This store is full of crooks!
My family visited the store hoping to purchase a new set of smart phones. They sales rep, Cesar, attempted a classic bait and switch. Instead of giving us the droid X with 24 GB of ram (as advertised), he grabbed a box containing some 2 GB model. We discovered this as the other sales reps were processing our current phone info. When we asked for the correct model, they refused to replace the memory cards. Since they didn’t have the phones we wanted we decided to cancel the whole deal. Even though the phones were NEVER TAKEN OUT OF THE BOX, they told us there would be a RESTOCKING FEE OF $ 35/​PHONE! How can there be a restocking fee for something that never even left the store?!? This fateful day occurred Saturday, March 19. As of this writing, the following Monday night, we see the full charge on our credit card, but nothing of the partial refund they promised.
The service was slow, unprofessional, and contentious. None of the items in the store had prices. The business card we obtained in the store had a disconnected phone number printed on it. Furthermore, we overheard another couple lose patience with ridiculous policies enforced by the sales team. Apparently there is another Verizon store close by. Although I have never been there I would assume it, and any store for that matter, could provide better service than this. TERRIBLE experience!

I bought a $ 25 SD card (2GB Kingston) at a 4G Wireless store located in my neighborhood, at 8726 S. Sepulveda Blvd., Suite C, Los Angeles, CA 90 045. I had never been in the store before, and was certainly fooled by the big VERIZON logos outside and inside. It made me believe it was a Verizon-​associated store, with Verizon-​like policies.
When I tried to return the unopened SD card a week later, because it turned out my wife already had one, I was told «No returns on accessories, only exchanges.» I had never bought anything from this local store before and assumed, as I would with an actual Verizon store and other legitimate consumer electronics outlets, that I could return an unopened item.
There is no signage in the store indicating «NO REFUNDS ON ACCESSORIES.» The salesman does not tell you this at the register. And the only time you see it, in small print, is AFTER you purchase the item! At which point the store won’t give you a refund.
The manager that I tried to reason with today, Andre Ochoa, is a stern-​face corporate automoton who became increasingly rude with me. He refused to even acknowledge that customers have no way of knowing about the «NO REFUNDS ON ACCESSORIES» policy until after they purchase an accessory. He continued to stand behind «corporate policy» until I finally left the store, frustrated, with an SD card I no longer needed.
There isn’t even a phone number on the printed invoice, making it challenging to contact the store after the fact. You actually have to walk in, so they can tell you, «Too late, dude. You could have read the policy in the store right after you bought the card, and maybe we would have let you return it then. But now it’s a week later…»
Based on my experience, 4G Wireless engages in deceptive business practices. Avoid this «lookalike store» at all costs!