Sprint Store

Back for a second time, summer issues with my HTC E8, I’m confident that they will come up with a great solution…

The customer service at this Sprint store is great! They are helpful, take the time to make sure my issues are resolved, and have always been just as friendly with any follow up questions or concerns. I feel so lucky this Sprint store is in our neighborhood!

Great customer service. Joseph was very helpful. He was well mannered. He introduced himself and offered his assistance immediately. I am one satisfied customer. He was able to fix the problem I had with my phone. Thank you.

This place rocks. This Sprint Store at 8808 S. Sepulveda is the whole package. They gave me everything I need and want and then some. Best customer service too. If you are around the area, better look for Mr. Lee. He’ll hook you up for sure. Fast reliable service.

I went to the sprint store on 8808 Sepulveda to get an upgrade and buy some accessories. The service was phenomenal. I was helped by a rep named George, he was very professional, very knowledgeable, and help me tremendously. I will definitely be going back for future services and needs

I was frustrated with At&t getting the run around with service options. I came to the Sprint store and working with George he pretty much broke down the different plans and set me off with the right plan for my family. Thank you again!!!

I’ve been coming to this Sprint Store for a couple of years and have always received great service! Be sure to ask for George he is highly knowledgeable and helpful, he has never steered us the wrong way and got us the best phones within our budget with absolutely no hidden fees. If you need any phone service or new phones/​accessories I would highly recommend coming to this location at 8808 S. Sepulveda Blvd., Los Angeles 90 045

I bought a bluetooth headset from these guys recently and got it from a rep named Lee. He was very helpful and they know their products very well. They have excellent customer service, and it is also one of the closest sprint store to LAX. I used to go there a lot for phone issues and there used to be bald asian guy who is like one of the best technicians I’ve ever met. I definitely recommend this spot.

Was there a couple of days ago at 8808 s sepulveda store. I switched from at&t to sprint bec of their good deal. 50% off the plan that i have. Everyone is friendly at the store and greeted me right away. Joseph helped me out and is very patient and knowledgeable. They help me set up my phone and gave me tutorials on my new phone. Im very happy i went there and highly recommend this store

Come over to the sprint store in westchester at 8808 s Sepulveda Blvd if you ever want to purchase a new phone or have service done. This store is way better then the one in Culver City because all the staff over there is very rude! The people here in westchester is very willing to work with you and do whatever it takes to make you leave very happy! I recommend everyone come here for service! Their phone number to contact them is (310) 216‑7243

I mistakenly switched my service from Verizon Wireless to Sprint. What a mistake, from the Corporate Customer Service Representative who couldn’t answer my question to the Store Locations Manager. I spoke with George the Manager who I advised that I was told by a Store Rep that they would wave my activation fee. Well I was charged and went in to get it cleared up. The employee that helped me no longer works there but George told me he would work on it and get back to me in «48 hours.» He didn’t, I called him after a week and was on hold forever and he never picked up. I went in and he was gone. I spoke to a store rep who told me he would be sure to have George call me the next day. Well no phone call. I go in and he said he didn’t call because he didn’t have and answer. I told him he should have called me regardless. His response was «if I said that,» then he apologized for not call not calling me. I asked George for his District Manager’s contact info. He said «I can’t give you that info I’ll pass on your info.» I said no, I don’t believe you and I worked as a Manager in Retail Sales and that’s info we could give out. He said «ok» and give me the District Manager’s name and email address. Sprint sucks and so does the Manager/​Management at his store. Also I spoke with a store rep who was playing on her phone the whole time when I went in and asked a question, she didn’t even look up.

I recently switched from att to sprint to see if the deal was real. The whole we will buy out your contract and cut your rate plan in half sounded too good to be true. I went into the store and was greeted by Denea. She helped me get new phones and new tablets for my boyfriend and myself and put us on the best rate plan possible. Sprint paid off my att contract and gave me a really good deal! She even went above and beyond when she found out I wanted the pink, hard to find, iPhone 6s. She found it for me and I couldn’t be happier! I was overwhelmed by the level of amazing customer service in the store! I will definitely be back for my future phone needs!

One star is to much. No customer service. 3 employees and all in the back office, chillin! Zero help. One comes out and looks at me like I interrupted their social time. Never going back to this place. Neither should anyone for that matter. I’m not the first one to notice this I bet.

Letter I wrote to their corporate offices:
It’s unfortunate that one employee will make you lose totally lose a faithful customer. I used to go to your store located at 8808 S. Sepulveda Blvd. in Los Angeles, CA 90 045 and I used to refer friends to that store as well. A few years ago I had an incident at one on the Sprint Corporate stores near my home involving very bad customer service. I then came to this store since it was near my work and was very impressed by the level of service given to me. I also let Sprint’s Corporate Office know about the difference in the level of treatment I received at this store compared to their actual stores. So from then on, if I needed any service or problem I always went to that store first even though I no longer work in that area and live 35 miles from the store.
This time I had a problem with my current phone holding a charge. This time, since it was close to home I went to a Sprint Corporate store near my house. I spoke to the technician and he told me that he didn’t know what was wrong with the phone, he tried changing the battery, closed all the apps and even did a factory reset. Nothing worked and he suggested doing an upgrade or getting a replacement through insurance.
I didn’t want to do either so I took it to MY store at 8808 S Sepulveda. Unfortunately I had Ryan Alzina «help» me (I use the word «help» very loosely. He takes it to the tech and then comes back and says it’s been flagged by the other store that there is water damage. He told me that the notes said they opened the phone and saw there was water damage. I told him they never opened the phone and then asked him how can you tell there is water damage without opening the phone. He then takes my phone, removes the battery and shows me a dot and tells me the the dot is red and that’s how they can tell. I looked at the dot and it did not look red to me at all so I asked him if I could see another phone that doesn’t have «water damage» like mine supposedly had so I could see the difference between the dots. Ryan then has the audacity to tell me that he doesn’t have any other phones to open and take the battery out to show me the back. I was astonished that I was standing in a PHONE STORE where EVERYBODY had a phone on their hip or in their pocket and there were a good 20 phones on display and he tells me there is absolutely no phone on which he could show a compairson.
Ryan then leaves and comes back to tell me that the technician would have to open the phone to show me the water damage and it would take an hour. I told him that was fine as I sat down to wait. A few minutes later the technician tells me that he could not open the phone because it was already flagged and they were not a corporate store. I understood that and he was nice enough to give me the address and directions to the nearest store.
I am very perturbed that Ryan «just knew» I had water damage by this little dot when I have now taken the phone to 3 different stores and only he out of the 5 people that worked at Sprint (or Sprint affiliate) could tell there was water damage by this little dot. Ryan became very dissmisive and somewhat rude when I started asking questions regarding the determination that there was water damage which I later found out from the other store there was NO WATER DAMAGE AT ALL after opening the phone.
I came back to the store to get Ryan’s information and actually spoke to the manager, George Hana. The first thing out of George’s mouth was «it was flagged in the notes.» I understand that it was flagged, but I have come to find out the information was not true and again I explained to George that his employees dismissive attitude had cost them a loyal customer’s future business. I drove 35 miles which is no easy feat in LA for this particular store and it is very upsetting that this employee essentially lied to me when it was clear he did not know what he was talking about.
After explaining this to the manager not even a simple apology was offered. Although the technicians I’ve dealt with have always been great in service and customer service, unfortunately the Sales Representatives and Store Manager have so much more to be desired.

I could give zero stars, I would. Went into the store to buy… BUY! an IPhone. Giving my daughter my 5s and buying the 6 for myself. Was in the store for about 20 minutes and no one acknowledged my presence. There were two people helping one woman. The employee was bashing Apple products, which was very unprofessional. We made eye contact and he STILL didn’t even say hi. I told him that he just lost a sale. He just stood there with his mouth open.

I recently got my android phone, it started acting up and I went to this Sprint store and they told me my phone was defective and I had to go to the corporate store to replace it. turns out there was nothing wrong with my phone and they didn’t even bother taking the time to check it for me. They are 4 blocks away from me but I won’t be going to this location anymore because I felt rushed, like they wanted to get rid of me. Including myself, there were only 3 of us in the store so it’s not like they were busy.