Miss Stevens for Lingerie

I have been here many times, and have always found the staff extremely helpful. They have brought in many different bras to find the perfect fit, and are happy to explain why some bra’s were not «perfect» I agree, you should not be shy, as they will be right in there with you to help make sure you are putting it on correctly, and sometimes will stay in the fitting room with you while you are trying on, but, they are knowledgeable, and respectful. At least that has always been my experience.

This may not be the place for «fancy» lingerie, but if you are in the market for maternity bras I would definitely recommend Miss Stevens! Elizabeth was very helpful and patient as we went through numerous bras until we found the perfect ones. Some people may find it uncomfortable to have a sales associate in the dressing room with you, but trust me, if you are pregnant or nursing it’s very helpful to have someone knowledgeable in this sort of thing in the room to make sure everything is the right size and fit, especially if you are like me and have no idea what your new size is!

I went to Miss Stevens on the recommendation of a friend. The entire staff was incredibly friendly and welcoming. I not only have small breasts but also a curve in my spine that makes bras and shirts fit very wonky on me. Leslie helped me and was incredible. She was very patient and kind and explained how my twisted shape was affecting how the bra fit. After I made my selections she recommended some small «alterations» to help it fit better. I didn’t know bras could be altered-​especially to fit my crooked shape-​but they can. She also warned me that the bras I had selected were being discontinued but that there would be a similar replacement style to take its place. I will definitely be back and highly recommend it.

I try not to write bad reviews. I just can’t stand the sales people here and how unbelievably rude they are. I would rather spend twice as much on line then return here. They are unhelpful, inconsiderate, rude and condescending. They stood outside the door and didnt give me any privacy. I will never ever return here and I am writing this review because this is not the first time they were unprofessional and rude, but it will be the last because I refuse to go back there.

This review is based on our experience with the owner, the elderly lady Leslie Vaughan. My mother went to Miss Stevens in hopes of finding something that would fit her nicely. My mother is a breast cancer survivor and had a double mastectomy a couple years ago. While another associate assisted my mother — Leslie felt the need to state her personal opinion. Leslie stood there with arms crossed staring at my mother’s body, stating that if it were her, she would of never had the reconstructive surgery. After making a couple more empathetic judgmental comments my mother left in tears.
Today we went back to return the items my mother had purchased and I gave Leslie a piece of my mind. How dare she show off all her certificates for completing training in dealing with women that have had mastectomies, yet have the nerve to belittle a breast cancer survivor like she had.
She did apologize to my mother, explaining that she was just stating her opinion. Such blatantly rude comments and «opinions» from someone who only sells bras — and has no idea of what someone like my mother has gone through. One star for this store owner and «her opinions» is one star too many!

Worst experience ever. The sales woman made me cry. I spoke to the owner who was nice but didn’t really seem concerned that Her salesperson literally abuses the customers. I’d rather good without than to try and shop here. Also, they always claim to be getting a shipment when they’ve discontinued items. Don’t bother.

After car accident, I couldn’t wear any of my normal bras… all those in my drawer were too painful to wear. They found me the perfect bra that didn’t hurt my chest or ribs. So grateful! I’ll go back when I can wear pretty, girly bras again. They really know how to fit them!

I have been coming to miss Stevens ever since my bra size hit H, normally I would only have positive things to say about this store but today I do not. If you want to be treated with disrespect and shop in a hostile environment by all means please visit this place.
LORENA IS THE WORST PERSON I HAVE EVER BEEN FITTED BY IN THIS STORE. I am really not sure why she still works here. She is disrespectful not helpful and told me over the phone «I cannot help you find the name of the bra I have two customers» but she can sit on the phone and give me attitude. I had literally just left this location when I called back to simply ask the name of the discontinued bra she had suggested to me earlier. She was so rude, I will never frequent this place again. Also she had such a problem with me not liking her bra suggestions to said «fine you can just go to another store» me of course not wanting to shop there any longer asked the name of the store and she said she didn’t know my mother asked her to ask her associates and she said no one knew. SHE IS THE WORSE WORKER I HAVE BEEN PAIRED WITH AT THIS STORE! Please beware.

So happy to write a good review! I walked in and there was no one there. I need a bustier for my wedding dress, and the woman who fitted me was so nice, and got the exact size right the first time! Will definitely be coming back for regular bras.

The ladies at the store are incredibly friendly and helpful! There is a great selection of bra’s and underwear. I highly recommend this store !!

I went early on a Saturday morning to get fitted for nursing bras. I was the only customer, and I was in and out in 15 minutes with 2 perfectly fitting bras. Once I am done nursing, I will be back for regular bras. The women working there were very nice. Highly recommended!

I went in first thing on a Saturday morning because of the warnings that it gets pretty crowded on Saturdays. I was the only one in the store and I was immediately taken to the fitting rooms where Morena assisted me. She brought back several style bras for me to try on until we found the best fit. I can’t purchase bras in my size off the rack in typical department or lingerie stores. She explained what a good fit was and made sure I was satisfied. I believe they are more personal and hands on than Wizard of Bras. Definitely go give them a try you will be pleased.

Elizabeth is the best!!! Thank you so much for being so helpful and kind, and making a situation that’s always uncomfortable and irritating (bra shopping) so easy and seamless. I would highly highly recommend this store if you’re looking for a bra that actually fits, picked out by a person that actually cares whether you find a bra that actually fits.
I bought 3 bras from here, and i’ll be buying many more in the future.

I wear a 34 J and I can’t just go to any store. I love miss stevens the bras are quality my favorite bra I probably wear 3 or 4 days a week its been a few years and its still in tact. I recommend miss stevens to any busty girl looking for the perfect bra.

I have been to a lot of different lingerie stores. I outgrew Victoria’s Secret before high school, so I have struggled to find bras that fit well, aren’t hideous, and don’t cost a month’s salary. After Intimacy in Century City closed, I tried the Wizard of Bras, and while I was initially satisfied, I later realized that the 30 band size they put me into was way too small and uncomfortably tight. They don’t really accept returns, so I chose the two or three that hurt the least and wore those for awhile.
My sweet fiancé got me a gift certificate to this store in February. I absent mindedly threw it away! The employees and manager/​owner/​woman with the sweet, well behaved dog were incredibly kind. They looked through the transactions until they were able to find it, so I was still able to use it. It did take them a business day, but they kindly held the bras I wanted until it was sorted out.
I felt that this store was much more accessible and kind than Wizard of Bras. In particular, the salespeople I worked with were friendly, not overbearing, and willing to work to see what I liked. I a hard to fit size, and I am also really picky, but they let me try on anything I asked for, even if they thought it wouldn’t fit. I’m not sure who was more pleasantly surprised when they did fit, but I walked out with 5 bras, all in pretty colors and comfortable styles, for just under $ 200. The band and cups varied, as they were very willing to go up and down sizes until something worked out.
Of note, I first went in the store at 450 when they closed at 530. I never felt rushed or like anyone was annoyed I was there. I do wish they would be open a bit later on weekdays… but I also realize they want to go home, so its tough. This will definitely be my go to place for any wedding lingerie that I need!

I had my first shopping experience here yesterday and it was a mixed bag, mostly because of the salesperson I ended up with. Firstly, they keep a sign-​in sheet to ensure guests are handled in order of arrival, so be aware that you should check in immediately when you arrive. I went on a Saturday and there were a lot of people in the store, so I had to wait over 30 minutes before someone was able to help me. Not necessarily a complaint, but something to be aware of, because they give each customer one-​on-​one attention. I would probably say it’s wise to show up right when they open, if you plan to go on a weekend.
They have a huge selection and lots of options for lingerie, bras, shapewear, hosiery, athletic bras, sleepwear and even bathing suits, so I had plenty to browse through while I waited.
When I finally got into a dressing room, I ended up with a salesperson that was helpful, but very short with me. We only briefly discussed what I was looking for and then she was off and running. She came back with an armful of options, but not all of them were a style I was interested in — too matronly, not the right color, not a shape I liked — and every time I would say I didn’t care for that option she would seem annoyed and exasperated. From the very beginning! I hadn’t even had time to test her patience yet! Within 5 minutes of being in the dressing room she said «Oh, I see — you’re my difficult one today» and proceeded to jokingly (and repeatedly) muse this out loud to the other saleswomen and ladies in the dressing room area. One of the other employees could see that I was getting miffed and tried to make light of it, so I feel not all of the ladies who work there are so abrupt.
Ultimately, I will come back here because of the selection and OVERALL level of customer service, especially now that Intimacy is no longer open in the Century City Mall. But, I will NOT be helped by this particular saleswoman again. There is a place on the sign-​in sheet where you indicate if you are a new customer or not, so they knew I had never been to the store before — it’s a very big gamble to openly mock a potential sale or hopeful repeat customer to her face.
I left here almost $ 200 lighter and, for that kind of money, I expect to be happy with both the fit AND the look of what I’m buying. Not have someone openly berate me to other people in the store.

I’ve been going to this store for years — I feel like it’s a tradition that was passed on to me from both my grandmother and mother. I went in again today with every intention of spending money because I desperately needed a new bra. Under normal circumstances I’m treated exceptionally well, and with a great deal of patience… but not today. The saleswoman was short, annoyed, and when I wasn’t liking what she picked out for me, she rudely just said, «we just don’t have anything for you».
So I left and took my business down to the nearest mall, at Victoria’s Secret.
It’s amazing how one horrible Salesperson can undo years of dedicated retail.
I’m sad that I won’t be returning here again.

This place is amazing! Quality, custom, personal service and a great selection of bras. Anything and everything you could ever imagine!
For years I was wearing the wrong bra size (I’m a lot bigger than I give myself credit for) and I’m so happy that I finally learned what a great fitting bra feels like! Being blessed with a DD rack can be a bit of a curse for most ladies as the main stream lingerie outlets don’t offer the best options for us… But here, these ladies will look at you (they don’t use measuring tapes) and they will fit you perfectly. They are amazing! Totally helpful and very knowledgeable, I cherish this place!

Had the worst Miss Steven’s experience on September 8^th. If you go, don’t see Nicole. She was condescending. I told her I lost weight and needed a new bra. She told me that I hadn’t lost weight in my chest and didn’t need to get a new size. The bra I was wearing was on the tightest hooks and was gapping in the cup. She instead brought me a smaller cup and said that I couldn’t possibly fit in a smaller band size. The gore wasn’t centered and my breast was spilling put the top. Her solution was to bend down and wiggle. Twenty seconds before, she told me not to bend over when putting on a bra.
When I asked for a certain bra, she told me she had no idea what I wanted because she doesn’t know the names just the item number. I told her what it looked like, moulded smoothing bra from Elomi. She still didn’t know what I was talking about. She had to get my information card and then hunt down the bra. She brought me the size I bought two years ago. It was too big but she kept trying to convince me that it was what I needed. I finally decided to leave.
I’m not a underwear newbie. I know what size I wear because I had just taken a Eveden fit class the week before. I also know how to put on a bra because they told me how the first time I came to Miss Stevens. I’ve bought probably $ 500 worth of items from here over the last 4 years.
I had never had the older women talk to me in a condescending manner. If you go here, see Morena. She’s very helpful.

Want a trip back to the 1950s? That’s what you’ll find here. It’s a very blah place, design wise, but the racks of small, medium, big and HUGE bras and panties and lingerie look like a set out of 1950s movies.
Granted it was Saturday, but it took FOREVER to get waited on. Everyone was very pleasant but I hated the bras they picked for me. They say they do bra fitting, but it just seemed to me that all they do is pick a bunch of bras and you try them on. I can do that myself at Nordstrom’s.
This place was way too funky for me, I felt like it was more of a place your granny would love, although there seemed to be women of all ages. The little try on booths were small and stuffy and painted bubblegum pink (my most hated color!), and after trying on a few bras, I just said, «enough of this, I can go to Nordstrom’s or Saks or Macy’s and do this myself.»
They do have hundreds and hundreds of all types of bras to choose from, but who has that much time or patience (something I lack). I like Vanity Fair and have always worn them, and can order online and get a decent bra.
Bleh. Will not be back.