Oasis Heating, A/C & Refrigeration

I’ve been using Oasis Heating for over 25 years now. They have been my only heating and air conditioning contractors for two of my homes. They recently replaced an 18 year old A/​C unit and a 20 year old furnace, both of which were originally installed by Oasis.
This was performed on a day that had over 2″ of rain and the technicians worked for 4 hours in torrential downpours and windy conditions. I expected them to call to reschedule, but they came on time and performed the work perfectly.
I would recommend them to anyone.

Oasis will be our go to heating and air company from now on. Even though it is their busy season, they were able to work us into their schedule the day we called. (I am not saying they can always do that — but they really made an effort!) The technician was courteous, professional, and most important, knew what he was doing. Also, some of the companies we have dealt with in the past used service calls as a sales call to pressure us to buy a new unit. That was not the case with Oasis! They are a local family-​owned business that I will be using from now on.

Someone in my neighborhood suggested this company to me and it was one of the worst experiences I’ve ever had with a small business.
Having found out on my own that the problem with my 5 year old A/​C unit was most likely the (dual run) capacitor, I called on Monday morning and spoke to Tiffany, who was very friendly and helpful. She let me know that if this was indeed the problem, the part would run around $ 70 and the whole job could be done for around $ 175. I had gotten similar estimates elsewhere and decided to go with Oasis based on my experience with Tiffany.
After the technicians spent 15 minutes at my house diagnosing the problem as the capacitor plus one other relatively inexpensive part (the contact), I get a very unpleasant call from Karla (office manager) who informs me the job will cost over $ 600. (I assumed it must be the motor or something big) So I blindly started giving her my card number when it occurred to me to ask «Why such a large discrepancy from my estimate?» Obviously annoyed to have to explain or break down the parts vs labor charges, she mumbled that the two parts total $ 300 (the capacitor alone is now magically $ 100 more than it was an hour ago by the way) and the rest is labor because it will take «an hour and 15 minutes» including the time they spent «diagnosing» the problem. When I ask to speak to Tiffany, Karla tells me Tiffany only answers phones on weekends. I said I just talked to her an hour ago and this is Monday. Can I speak to the owner then… or Anyone but you? No, I’m the office manager and I’m the only one here.“
When Karla finally informed me that the problem was basically the capacitor, which was the problem that Tiffany and I had originally discussed, I said «No thank you, I can get this done for half that price. How much do I owe them for coming out to diagnose?» Karla tells me some outlandish figure approaching $ 300. I basically told her you’re nuts, I am not authorizing that charge on my card. She argues with me and tells me I must pay «on site.» I told her everyone in the real world knows that a typical diagnostic service call is around $ 89-​$ 99 in this area. She tells me Oasis doesn’t charge flat rates because hourly rates save their customers money!!” I said «and you’re charging me how much for a 15 minute diagnosis??» She repeats the ridiculous number. How is that saving me money? She basically figured I was at their mercy because they’re at my house with the unit taken apart, and they’re billing me by the second (which is nuts for a diagnosis) while forcing me to make this absurd decision…
I reiterated that I will NOT authorize such a charge on my card. She then puts me on hold for 5 minutes, I hang up. She calls back and mutters that they will charge me $ 99 for an A/​C cleaning…“even though that’s not what I actually got” (she makes sure to add). When asked how she could suddenly adjust it to a flat rate, Karla replies that she used «a coupon.»
The person at my home who let the technicians in told me the guys who came out were nice. In my opinion, Tiffany seemed quite helpful and friendly as well. To sum it all up, it was Karla who ruined the experience for me. I will never use or recommend this company to anyone simply because of the nasty experience I had with Karla. Get a new «office manager» if you’re looking to build a successful, community friendly business! This person is not qualified to deal with people… or with common sense math for that matter. Good luck!
***Edited 5÷5÷15 to include DISHONEST THIEVES! The person who actually ended up fixing my AC unit (knowing nothing of my experience with Oasis) informed me that this «contacter» part was actually BROKEN by «someone» and fuses were MISSING from another part. None of these parts were found inside the unit either… mysteriously disappeared. Beware of these crooks! I’ll make sure all my neighbors are.

Would give ZERO stars if that were an option.
We called this company to get an estimate for repairs for the HVAC at my husband’s office. We were charged hundreds of dollars for said estimate. Called another company who repaired the HVAC for less than the cost of the estimate. Attempted to get some money back and we were told that the estimate was so high because the tech had to spend time looking up the repair parts when in reality they were recommending replacing the entire unit.
Would NEVER use this company or recommend them!

If you are looking for a reliable Heating and Cooling company to service your home — look no further then Oasis Heating and Cooling. This is a small family run company that believes in customer service and gets the job done right for a fair price.
Tear all other labels off your furnace and just call Oasis.

I had a very expensive experience with this company. I missed an appointment, which was my fault, but somehow that equated to a 161.00 bill. A typical visit from most heating companies is about $ 85. When I called the company to negotiate for a $ 100– bill, they insisted the $ 161.00 charge was fair.

I’m shocked that Oasis does not already have hundreds of stellar reviews on here?!! I am in the process of selling my home and the gas fireplace had not been operable for many months. Anyone who looked at it left puzzled. The buyer listed it as needing to be fixed by closing this Friday. I was in a bind and my realtor recommended Joe. Within 10 minutes of arrival, he going a hidden compartment no one else had seen and had the fireplace working perfectly!!! To add to the skill level is the professional and courteous treatment I received from Joe as well. I honestly can’t recommend him enough!