Triple R Pool Service & Repair

These guys are awesome! We had an issue with our pool motor. We have a home owner warranty & 2 other pool service companies that were sent out didn’t do a damn thing. Each of those companies were at the house for about 5 10 minutes each, never took apart to the pool motor to actually diagnose the issue. They rattled off what they thought the issue was, reported that to our home owner warranty company & our claim got denied. Twice! After some prodding & an angry phone call back to our home owner warranty company they sent our issue to Triple R Pool. From the time I spoke with Tom the owner to the gentlemen who came out to our house, Juan & Cesar, they treated us with respect, listened to our concerns & actually took apart the pool motor & diagnosed the issue. The pool motor needed to be replaced. That was done this past Monday & all is well again. Thank you Triple R Pool. Great customer service!

Would rate them at zero stars if that was an option. The owner Tom went to my house when I was not there and gave a status of neglect because my backflow hose had holes in it. Had nothing to do with the system. His opinion because of holes in a hose caused Old Republic to deny my claim and when you call them back they will only decide based on the report. He would not call me back or have a conversation with me on the issue. He is not someone that I would recommend to do anything at my home and his attitude has no customer service related to it.

I have been using Triple R Pools for 10 years and have always had fast, courteous professional service no matter the job big or small. These guys are top notch quality craftsmen. They have gone above and beyond repairing the gates to my pool, and pouring cement to create a safe walk way to the alley from the pool. I have never been over charged, or disappointed in any way. I have a great handyman, a great mechanic, and a great pool guy in Triple R Pools. I am set! Thank you so much for another job well done!

If I could give zero stars I would. We are very handy people, and by the time we realized we were out of our league on our spa repair, we called Triple R Pool Service to ask them some questions and schedule a service call. We were «greeted» with a nasty response of «I do this for a living, and I“m not going to answer your questions,» and then he hung up on us. Being level headed and optimistic people, we decided to call back to confirm what we had just heard. Indeed, Tom answered and said that he did hang up on us, and that he does that all the time. His exact words! I think I was at a loss for words, because I as sitting there agape as he hung up on me again. Then, we received a text message saying he had an emergency looming and he didn’t have time to answer questions. Its all very confusing. I can honestly tell you this, if I had an emergency, I wouldn’t answer my phone! And I certainly wouldn’t hang up on someone twice and admit that «I do it all the time»! We are kind people. I would understand a polite, «I have a family emergency right now, can I call you tomorrow?» That is nothing like what happened, and its amazing to think that a business owner, emergency or not would talk to a customer as he did to both of us. I recommend you stay far away from this business, and it gives me no joy to report these facts. I love small local business, so I am sad to give this review, but I feel the need to let you know what to potentially expect.

Great people who get the job done.

One star, only because no stars is not an option. I had the displeasure of dealing with this company through my home warranty company. They didn’t even show up for our first appointment, calling my husband and leaving a message saying they weren’t coming because he didn’t answer. Getting them to actually come to the house was like pulling teeth. The manager (?) kept telling me they were on their way and how far my house was from their location numerous times. As if this is somehow my problem and gives them permission to be late to their appointments. Not surprisingly, when they did finally arrive, they told us what we already knew regarding the issue we were having and then left without rectifying anything. Shocker.