Paradise Air

So for my birthday I received a mini split A/​C system for my garage because I’m a big gear head and spend most of my time in the garage. I started calling different companies in town to see what they would charge to install it. After 4 different companies said they don’t install user supplied systems I called paradise air on 06/​06/​2016. I asked the very nice lady on the phone if they install user supplied A/​C systems. She said she would have to put me on hold and check with their head service tech. After a few seconds on hold she said yes they do. That they charge $ 89 an hour. I was super excited that I found what seemed like a great company that would install it. She needed some more info from me to give me an exact quote but we set up an install date of 06÷10÷16 (4 days away) between 8−10am. I called my boss and got the morning off because I wanted this done asap. I called her back that same day with the info she needed for the exact quote. She told me that she would relay it to her tech and call me back with a quote. Never received a call that day back from her. Never received a call from her the next day (06/​07/​2016). Didn’t even receive a call from her the following day (06/​08/​2016), hell I didn’t receive a call the day before the install (06/​09/​2016). So I called them on 06/​09/​2016 to confirm the appointment. Well a different lady answered the phone who was also very nice but she couldn’t find my appointment time. Well after being on hold for a minute or so I reach the original secretary I spoke with who told me that they can’t install user supplied A/​C systems. Well that info would have been good to know 3 DAYS PRIOR before I took a half day out of work and changed my schedule. It’s one thing if this company called me back that day of or the day after to tell me they changed their mind. It’s completely different when I have to call them so they can tell me they changed their minds. I have a feeling I would have been waiting Friday morning with no one showing up at my door.

The heater unit at my place of business went out and these guys did everything they could to get me up and going in some way, The even worked through the New years holiday to rectify the issue, At the typing of this post, they are still in the process of figuring out whts wrong, but in the meantime re routed my ducting so that I could have heat in the critical areas. Melissa was very fast and responsive and eh got someone for me really fast, The technicians Ricky and Adam are some of the most professional techs Ive had to chance to deal with, highly recommend this business to anyone having issues with heating and air

Our heater went out and Paradise had someone out to us the same day. Ricky was so helpful and explained what was wrong. He even went and picked up the part and came back to install within an hour. Paradise Air was awesome and so was their tech Ricky!!! Thank you all so much!

I was charged $ 200 to add 6 lbs of freon (R-​410a) to my air conditioning.
I went to
and 25 lbs cost $ 120 including shipping.
That should be approx $ 29 for 6 lbs of freon.
So labor which was 20 min, transportation, and equipment up-​keep for John, the service person who came, was $ 171.
I feel that’s somewhat unreasonable.
Just fair warning for the next customer.
Update: After listening to my complaint, the owner offered to refund my payment. That was quite reasonable of them. Therefore, I switch my review to 4 stars.

My A/​C went out during the night in late June, called Tim and he came within 2 hours! Got my a/​c working in 30 min. Very satisfied.

I hired Clay to replace an air conditioner and heater combination unit for the second floor of my home. During the negotiations, my family member made recommendations which Clay incorporated into the contract without any hassle. This job had to be coordinated with the roofer as I also needed a new roof. The old unit had to be removed by crane on one day, the next day Clay had to do some other work after the roofers took the old roof off, and then another crane appointment was required to raise and position the new combo unit after the roof was completed. Clay coordinated with the roofers, met with the city permit people, and performed this contracted job without any slip ups. Clay also made everything about this job completely safe, and sealed everything up just right, in contrast to the installation of the old unit. Clay even made a special trip in addition to the three required trips enumerated above to inspect and make various revisions to the duct work while the roofers had the bad plywood off of the roof. Great timing, finesse, and honesty were what I experienced with Paradise Air. I didn’t even have to wait a half day for Clay to do his job. That’s nice, because there was a giant hole in my roof until the new unit was in place. Thanks so much Clay!

I BIG thank you, and a strong referral !