Fire-N-Ice Heating and Air Conditioning

I manage multiple retail locations and one of them had an ac issue. I was told by two other companies that I had to replace all of the units up to the tune of $ 39,000. Fire and Ice fixed everything for only $ 800. I have also used them at my home. They rock. Once you go fire and Ice you don’t go back!

Fire and ice is a bunch of crooks. Especially Dennis they have working there. He couldn’t give a hoot about this company and is running it into the ground. Thank you.

I have used Fire-​N-​Ice on several occasions and let me tell you, I have had nothing but stand-​up service from these guys! They came through when no one else would, and in one of my complicated jobs, there was a small mistake. When I asked them about it, not only did Tom (the owner?) send me his best guy to be sure it was done right, but refused to take extra money I offered! Who does that?!? A company you can trust, that’s who. And with 6 airconditioning units on my property I have had more than my fair share of dealing with Vegas AC companies, and this level of dedication and class is rare. As far as the other review there that bashes their appointment process, I wouldn’t put any weight on that review (disgruntled employee perhaps?). Again, Fire-​N-​Ice has serviced, installed new, and repaired units for me several occasions and I never had them flake out, even once.
I would HIGHLY recommend Fire-​N-​Ice to anyone in the Vegas valley, and if (God forbid!) something ever goes wrong you can rest assured they stand behind their work, at all costs. Use them with confidence!

I have nothing but good things to say about this company! Great service!
I have heard about this company from a couple of good friends! Five stars!!!

If I could give zero stars, I would. This company is AWFUL. They have said they are coming to my house TWICE now, two days in a row and have failed to show up both times. You cannot leave a message for the tech to call you so you know, you can leave your hot ass house and go somewhere cooler, because according to the dispatcher, «They don’t have phones». Really? What company that is in this line of work doesn’t have a way to contact their techs? Also she said that «just because I page them and the tech accepts it, doesn’t mean they are coming out to check your air.»
I’m sorry, but WHAT? What exactly do you pay your techs to do? It doesn’t seem to involve working. Do not hire this company.
In the meantime, I will sit here with a failing AC unit and a two month old baby who now has heat rash. And they are well aware that I have a newborn.