My Auto Service

I LOVE this shop! I cannot say enough amazing things about them. The first shop I took my car to told me I needed $ 4000 in repairs after hitting a curb. I decided to get a second opinion and took it to My Auto Service. They told me I really only needed a new rack and an alignment.
I told them that I just moved here, just started training for two new jobs and they took pity upon me. I walked out of the shop the same day with a fixed car and it only cost me $ 550. A huge improvement against the $ 4000 I was originally told at another shop.
They even did the alignment for free and gave me a ride to work! They saved me from spending thousands that I didn’t have. Now I can go to work tomorrow with a fixed car that has power steering. Thank you My Auto Service. I will never go anywhere else!

I decided to take my 2 year old, my girlfriend, and my dog to Mt Charleston on new years eve. Got 13 miles up the mountain, and my transmission blew. Pulled over, waited 4 hours for a tow, and they dropped us at my auto service. Again, it was friday Dec 31, and my auto service was closing at 4. We arrived at 3:45, and the gentleman Josh came out and said they wouldn’t get to it till the following Monday. As my truck was being lowered from the tow truck, Josh noticed I had my little girl and my dog. He asked how we we’re getting home, since he saw we lived in Henderson. We really weren’t sure, so he was able to provide us with a ride. He really went above and beyond to meet our needs. Monday came, he called me right away and told me I needed a new transmission. Gave me the estimate and completed the job. His quote was on the lower side for a transmission installation. I couldn’t get up to my auto until Wednesday, and they were totally ok with it. When I got there, there were no added prices or hidden fees. Drove the truck out of the parking lot and it felt brand new. These people were very honest and very sympathetic. Josh really made a terrible situation not all that bad. New transmission was a terrible way to start the new year, but I’m glad we were able to be towed to my auto service and not some shady place trying to take advantage of me.

I have been a customer here for the last couple years. I’ve had oil changes and some mild work done on my Scion xB. I’ve always had a pleasant experience with the girl at the front desk, communication has always been effective and seemingly honest, as someone who knows a bit about cars, and the work has always been successful and fairly priced. Today I stayed in the office and worked on my laptop while my oil was changed (usually I drop off) and my experience was pleasant. The staff seem to enjoy each other and the guy who I took for the manager was very friendly with customers and myself. It was a nice experience in an unpleasant day so kudos.

I drive an older car because I can’t afford to purchase a new one. I work very hard to keep it on the road. So whenever I have an issue, I try and get it fixed as soon and inexpensively as possible and dread having to go to the mechanic.
So when I discovered a very bad leak in my radiator yesterday, I immediately began to worry. I bought some JB Weld at the auto parts store and attempted to make the repair myself. During the pressure test though, my radiator sprung a huge geyser. My heart sank. I had to take it in and I had no idea how badly this was going to cost me.
A friend of mine gave me the name of My Auto. I took my car in this morning and spoke to Christopher. I told him about my situation. Christopher was not only very professional and helpful, he was very understanding and did his best to keep the costs down.
Later on, I got the call that my car was done. He had the radiator replaced under his estimated price. It wasn’t far under, but it was still less than the estimate. (When you’re counting every penny, something like this can mean the difference between eating or getting enough gas to get to work or not).
So thank you very much My Auto! I believe I have found my new mechanic!

As of right now, I am not very happy. We have used my Auto since 2007 and our satisfaction has declined.
Brought the SUV in two weeks ago to replace the headlight switch on the steering column. $ 360.00 for that. Took the car home, turned on the headlights at night and there was a loud clicking sound behind the dash that had never been there before.
Took the car back, was told that the clicking was from a faulty actuator. $ 550.00 for that. Picked the car up in the afternoon, went to get gas because they ran it out test driving it. Turned on the headlights, clicking sound back as loud as ever.
Took the car back. Turned on the headlights for them to show them the clicking sound. They said the actuator was under warranty and they would fix it. This was 8:00 AM on Tuesday. Called them in the afternoon, they said the part had not come in yet they would have it Wednesday. I went to pick up the car, got the key, battery dead! They left the headlights on all day!
I told them we could not bring the car back until Saturday. Ok, just drop it off in the morning and we’ll get it fixed.
Brought it there this morning, no part, no idea when it would be there. Still waiting for a call back disputed two calls of my own to them.
I have serious doubts that these people know what they are doing anymore. $ 910.00 later and nothing has been fixed. Count this as a minus star rating.
I wish we had just brought it to Bozarth. They would have gouged us as well but at least they would have known what they were doing.

Great Customer Service! Ask for Josh! MyAuto has no idea how much that guy brings to the table as far as superior quality service and customer satisfaction when it comes to customer service. I bring all my vehicles to MyAuto mainly because of his attention to detail and customer service. You won’t be disappointed. But don’t take my word for it. Go see for yourself! Then write a review.

Been going to them for years. They are very reasonable and up front, they will tell u what needs immediate attention or what fix can wait till next time. They are awesome!

Friendly staff and professionalism is equal to a good service especially Barron was great!

I’ve been a customer here for five years and will continue to be one for years to come.
Josh, the manager, quickly exceeded my needs before I had to go to work and now my vehicle runs like new. You get what you pay for and I’ve never had any problems with My Auto Service.
Highly recommended. Thank you!

This auto repair business is the BEST and HONEST business in Las Vegas!
I was in a jam with my Mercedes and Josh took on my issue quickly and efficiently and saved me a few thousand of dollars. I needed a new engine and Josh made sure my car was made better than new. And he was conscious of the time I was without my car, so his team under his leadership worked quickly and efficiently!
I have recommended this business on Ann Rd to a few people already.
In this city where people are always trying to hustle one another, it’s very refreshing to find an honest business and an auto repair business at that.
Thank-​You !

I have been looking for a mechanic since I moved to Vegas.
This shop is always has pleasant customer service, they talk straight about cost of repairs and which repairs are vital.
I will definitely continue to exclusively use this auto shop.

I use to like this place a lot but my last trip will be my last going to this auto repair shop. I had my steering rack and tie rods replace from them. The price was reasonable but they didn’t do a good job I staying the steering rack. When I looked under my truck to see what was wrong, they did not tighten the tie rods to the steering rack. Which was cause a lot of vibration whine driving higher speeds. I took my truck back to get fixed and they were saying it as something else causing the problem. Like I said I use to like this place but for some reason they have gone down hill.

I have used My Auto over the past few years for minor things such as oil changes and smog checks and they were fine.
Strike 1 — It finally came time to have the rear struts replaced (wheels were splayed out like a bow-​legged cowboy). They did the repair and when I picked it up, it looked exactly the same. It was late so I took it home and thought maybe it was just me. Drove it for two days and several people commented on the way the car was sitting in the parking lot. Took it back and they had to re-​align the rear struts. Much better after two visits.
Strike 2 — I took the vehicle in a few months later for a water leak and overheating. They replaced the radiator, intake manifold gasket, and hoses. They installed the parts and flushed the system. I told them I had 2 gallons of radiator fluid in the trunk that they could use rather than charge me for it. After I picked up the car and got home, I looked at the bill and found they had changed me for 2 gallons of radiator fluid. Looked in the trunk and my fluid was gone. That was $ 50 I didn’t need to spend (again). I thought maybe it was an honest mistake and didn’t press the issue.
Strike 3 — Took the vehicle back the next weekend to have the same leak fixed. Now I’m told it is the Timing Chain Cover gasket. They quoted me over $ 1200. They asked if I would like to go ahead and change the water pump at the same time since they had to remove it anyway. I said I would but wanted to get more information before they started work. I called two dealers and another auto shop and they quoted me $ 875 for the same work. I went back to the shop with the intent to pick up my car and leave. I told the manager that I hated dishonest mechanic shops and felt like they were nickel and diming me since they had not fixed the original problem. I also went off on the fact that the estimate was almost $ 400 more than the dealer. He tried to defend the estimate and started listing the itemized charges. I stopped him when he quoted additional labor to remove and install the water pump? I could barely contain myself. I pointed out that they had to remove the water pump as part of the repair for the timing chain cover so it is covered in that charge. I asked him why they would charge me again since it had to come off to begin with. I asked if they planned to reinstall the old pump and then pull it apart again to install the new water pump? The excuse he gave me was that the estimator (who ever that was) had made a mistake on the model of the car. He told me they would do the work for $ 85 under the dealer price to keep my business. Long story short, I left the vehicle again to see if they could solve the water leak and overheating problem since anything else should have been covered under their. I told them I just had the oil changed with High-​Mileage Synthetic and that I wanted the same oil put back in when they were done with the timing chain cover repair.
Strike 4 — They put regular oil in the car so I had to have it changed again to synthetic at a different shop.
Strike 5 — The car still overheats and has developed a slow radiator fluid leak. I took it back to have the leak checked and fixed. They replaced the hose from the fluid reservoir and sent me on my way. The vehicle still leaks fluid.
As they say at a baseball game «You’re out of here» — I can’t recommend them for anything except an oil change (maybe) and a smog check. I am now looking for someone to fix the $ 2500 worth of repairs that aren’t right yet.
Any good recommendations are appreciated.

About a year and a half ago I got this place to replace my fuel pump in my Nissan Sentra. Recently, I’ve discovered that my fuel pump is failing. The stock fuel pump, the one that I paid them $ 950 to replace. Needless to say my experience was terrible they do not care about their customers. I don’t understand how a so-​called reputable business gets away with this sort of thing.

So disappointed. We used My Auto Service in 2013 and I gave them a 5 star rating. Two years later I am giving them only 1 star (I would give them 0 if that were possible). Gallo is no longer at the front desk and we brought our car in for a smog test. The car failed and they said it would cost $ 1,200 to fix it. I called my mechanics back home in Chicago and they said that the parts they were charging me for were part of the charcoal canister and should not have a separate price of approx $ 100. He also informed me that two of the parts they were having us replace … the roll-​over valve and another valve, never go bad on Toyotas and replacing the roll-​over valve doesn’t make sense. We declined having the work done to the car and when we picked it up they explained that the cost would only be $ 1,000 and that they had made an error while using the calculator. We are going to write a complaint with the DMV and warn people to stay away from this place.

I needed a smog check to renew my registration. There was another auto center right next door, but this one had better reviews so I pulled in. I was greeted very courteously, they gave me the cost and the time and both were absolutely accurate! Within 10 min it was done and I was on my way. I appreciated their service so much that I took my wife’s car there 2 days later. Again they were very courteous and timely. It was a Saturday so it did take a little longer than it did during the week but it was still accurately communicated. I will be returning for my other auto needs! Thank you for the trustworthy exchange.

I have been very impressed with the professionalism and high quality work from this shop. Best auto shop I’ve found! They were able to fix up my Subaru quicker and at a better price than the dealership. They also found a few overlooked items that the dealership had missed.
When the rear wheel bearings seized up they were able to take the car in quickly and gave me the option of quicker timeline by them getting the part from the dealership or they had already called a number of junk yards to acquire the part but it would take a little longer to ship.
Above and beyond my expectations!

If I could give a zero rating I would. I went in for a smog test and they called me over and told me bad news, «It failed». With no check engine light or indicators. Then they pushed for an $ 85 diagnostic check and that’s on top of what they would’ve charged me to fix it. I said no and took it to Honest One off of Craig rd. Where they told me they don’t know why it failed the inspection since everything came out ok. They referred me to the smog test place at Sinclairs of of Craig, and it passed no problem.
Do yourself a favor and don’t take your care here unless you want to lose your money on malpractice. Thanks for taking my money and wasting my time «My Auto.»

These guys are awesome!!! Everyone is very friendly and helpful which I find rare in auto service. The guy at the front desk is one of the nicest people and provides really awesome service. I think its Steve so go see him!

It took 50 min for a battery with one person in front of me. They gave me a bad battery before. I went into their office for a paper and the lady in there was smoking with all the doors closed and windows shut. Very very unsafe and I’m pretty sure it violates labor laws.