Grimm’s Service

I brought my car to Grimm service hoping they could help me with my car issues that my old car guy couldn’t figure out. I have a European car. With in 2 hours of dropping off my car I got a call telling me they figured out what was wrong! It took them ¼ of the time to fix my car that it for did my old mechanic. It also cost me way less. I couldn’t be happier! I would recommend these guys to anyone!

Not really sure what to say about those 1-​star reviews because my experience with Grimms has always been amazing. I have taken several cars there for a bunch of different work from oil changes through clutch replacement. I have had quotes from the dealer for $ 650 «necessary» work only to have Grimms solve the problem for $ 125. I’ve been coming here for over 10 years and these guys have been honest to a fault.

The people who work there talk at you like they’re you superior… I took my car in and the owner told me there was coolant in the oil but didn’t know how it happened because he didn’t have X-​ray vision… he wanted me to replace the water pump for $ 1600 but he didn’t know if that would fix the problem.
I had the car towed to Ford and it turns out Ford issued a report on this potential problem… the Ford mechanic was was floored that Grimm’s wanted to replace the water pump… one has nothing to do with the other.
If I listened to Grimm’s I would have paid $ 1600 for the water pump and the engine still would have been shot.
DONT EVER GO TO GRIMMS!!!

DON’T GO!!! I made the huge mistake of taking my car here to replace the struts. The estimate was low — I should have guessed they had no idea what they were doing. When I got the car back the new struts started making a clunking/​rattling sound, so I took it back. The lead mechanic was cold and rude and took it for a drive (in which I insisted on going with him so I could witness him hearing the noise). The noise was obvious, but he was reluctant to acknowledge it at first — I thought this to be very rude.
He took it back to the garage and put it on the rack and checked it out and said that the bearings needed replacing. I was appalled, as that is usually done at the same time as the strut replacement. When I took it to Les Schwab earlier for an estimate, their’s included the bearing plate replacement.
So the idiot squirted some oil on the worn bearings and sent me on my way. It still clunks as loud as ever and the suspension is horrible. What a waste of time and money!!!
These people are probably only good for changing hoses, belts and tires in an emergency. Otherwise, don’t waste your time — take you car to a real mechanic.

Wow, probably the worst service I have ever received at any store in my entire life.
On the phone they’re nice and friendly but from the moment my car entered the shop they were completely rude and disrespectful. I was referred to them by a friend and I can’t even believe the customer service I received. They charged me $ 250 for something 2 other shops quoted me $ 150 for. The other shops had 2 week waits and that was way too long to wait. or so I thought :/​
The mechanic basically told me to my face I was liar because I didn’t have proof that the shops quoted me that amount.
I WOULD NEVER RECOMMEND THIS SHOP TO ANYONE, EVER!

Super people. Very friendly, community oriented and very helpful. Grimm’s staff have repaired our cars, generator and even set up an account for our gas. They hire cheerful and courteous high school students.
Good value and dependable