Fidelity Motor Group

This place was a dump!!! I’m so happy that they closed… service sucks and they sold cars with issues… they deserved to close

Business is closed lot empty website dead

The big sign out front says «Store Closing» (8÷29÷14)
Probably not a surprise, the inventory has dwindled over the last few weeks. Looked at a car here with a friend a few months ago, just seemed sketchy. Oh well, hopefully something else will move into this former Saturn dealership space.

Shady characters running the operations. Stay away if you don’t want to get swindled. So here’s the scoop. My buddy bought a 2008 BMW 550i from them after seeing the car listed on autotrader. After doing his due diligence, he decided to put a $ 2500 deposit in the car via a credit card. He and I booked a flight the following day to go and get the car. When we arrived, they told us that they had the car listed ok eBay auto auctions and someone had bought it before someone had taken out deposit. My buddy was really upset but the general manager said that he would find us the same car with some added discounts to appease us. In the meantime, he asked us to take a loaner 550i which had 20 thousand more miles than the one we had initially put our deposit on. We signed documents basically stating that we will take possession of this car for now and trade it out for the one that was up to par with the specification, color, milage, options, etc. Weeks and months went by, nothing and there was nothing. At the end of the day, my buddy was stuck with that 550 that he didn’t want. I don’t know how these characters sleep at night. Hopefully, they don’t teach their children to take after them and rip people off for their hard earned work, lie and cheat just to make a buck.

Scam !!! Avoid !!!
This place operates with thieves, liars and con-​artists.
This dirty scheming operation should be investigated by the FBI for fraud. Please avoid until further notice !!! Unilocal should protect it’s community by placing a big «FRAUD» sign on Fidelity Motor Group.

I went here at the insistence of a friend who is in the car business. The place is a lot like the old Luxury Motors in Downers Grove but a lot more ethical in its business practices — a lot of luxury cars in one place. My experience was a lot better than I expected — the selection is great and Al and his staff work very hard to show you whatever interests you. I worked with Rich (and another gentleman whose name escapes me at the moment) …the sales staff is awesome!
I ended up selecting a BMW 5 series and wanted to take it home for a day to drive it around and make sure it was the car I really wanted and also to have it checked out by my mechanic. They readily agreed to this… I always do this when buying a car and I’m always surprised at the number of dealers, especially luxury car dealers, who say no. The largest purchase I’ll make outside of a house and they want me to do it after spending a few minutes with the car under supervision at the dealership? No thanks… it’s a deal breaker for me so I was glad it was not an issue at FMG.
Unfortunately the car ended up having an accident on the Carfax report. They knew this but did not disclose it to me ahead of time… but they did provide me the carfax report so I don’t think they were trying to hide the vehicle’s history. Because of the carfax, I ended up not buying the vehicle. I got my deposit back without asking twice and the salesperson even followed up a few times to see if he could find me another car.
They didn’t have anything else in inventory that interested me otherwise I would have purchased a car here. This is the absolute best car buying experience I’ve ever had.

Odd experience. I’ve owned luxury cars. I’ve bought quite a few luxury cars, both new and used. I’ve test driven cars as part of the process, including recently a 130k+ 2014 Range Rover Autobiography. But it was a whole new experience at Fidelity.
Test drive? Not so easy with the 65k asking price 2006 Bentley, nor did many of my questions about the car get answered. And not only was I told I couldn’t test drive because of «the owners rules» unless I had my credit checked and met with the finance guy first. Nobody even bothered to ask my name, get my phone number, or treat me like a serious customer. I’ve never felt so unwanted at a car dealership. I’m a cash buyer by-​the-​way whom happens to live nearby. I will be going to Northbrook Bentley next week for a test drive.

I recently (Sept 2013) traded in my 2012 VW Touareg for a 2011 Infiniti QX 56, because we had a third child and needed a larger car.
The Salesman (Mark M.) was pleasant are first, but left us hanging after the purchase, with multiple repairs that needed to be done within 2 weeks of owning the car. Two of the repairs I noticed immediately after I drove the car home. I guess the test drive was too short. The USB charger was damaged, and the additional key fob wasn’t working. All Fidelity Motors told me, was to call the Infiniti dealer and they’ll take care of it. The point is, the car should have be inspected professionally, and not just cleaned and sprayed tires.
I was given the wrong car mats, and the DVD remote wasn’t included. (they did send me that after 3 weeks though… a used one.) And lastly, the car battery was die within the first 2 weeks of having.
STAY AWAY! or make sure to take the car to a professional mechanic and have it inspected. It will save you a huge headache.
Shame on you Fidelity for not inspecting your vehicle properly, and informing your customers. Your the type of dealership that give Car Salemen a Bad Name.

The folks at Fidelity really take care of you. Salesman Will Gutowsky was very friendly and we tested drove the BMW X5 that we ended up buying from him. Barry Critzer, the finance guy, was also very friendly and made the purchase process quick and easy. At one point the owner, John Sfire, came out to greet use much like the chef at the end of a good meal. Their inventory is top notch pre owned luxury vehicles. The pricing is no haggle which may make you feel initially like you’re not getting a deal, but if you do your internet search in ebay Motors,
, or AutoTrader like we did you’ll notice their vehicles are almost always the lowest price listed. If someone else beats their pricing I would question the condition of the other vehicle before making an apples to apples comparison. There’s a reason why most of their business is done via the internet and they ship worldwide — when you do the research no one beats their value proposition. And for us local shoppers, I was pleased to see an immaculate showroom worthy of the Dodge Vipers, Porches, and Mercedes they had on the floor. I was also pleased to see a play area for my toddler and a refreshment area for us grownups. I’m definitely looking forward to my next purchase with them!