Went in for a simple oil change before work and they told me I needed new filters. I agreed and paid for the filters too. When I left, my brakes didn’t work!!! Just got brand new brakes and tires not long ago and my brake fluid line is now completely ruined and won’t hold fluid! They told me it would be $ 200 more just to take a look at it!!! Instead I told them no and I had my mechanic come look at it himself! I had to get it towed to his shop because I refuse to let them take advantage of me! I always heard the horror stories of mechanics making a leak happen or loosening something to cause a problem and get more money out of you, but never has it happened to me. Sure enough, they messed my brakes up to try and get more money out of me!!! NOTOK!!! I will NEVER use Firestone again and I am canceling my Firestone credit card!
John A.
Place rating: 2 Kyle, TX
Had a oil change and replaced some light bulbs last month at the store in kyle, and put the charge on the* firestone c/c * today about 10 am I stopped by to pay the bill as i was writing the check the store clerk told me me. we dont take checks only cash for bills., in amazment i asked then why does it say clearly on the bill *write checks to *? ill pay by another c/c then i said i dont carry that much cash around EVER. no he replied we only take cash for bills … . mmmm why would I be prepared to give him some money if it was, nt to pay of a bill ?, puzzled, confused, if i can send a check thou the mail why cant i pay by check in the store ? it this a delaying tactic so you dont pay of the total amount at one time(in cash) therefore allowing them to add on interest at a extremely high % rate using c/c and checks makes it more conveniant for customer to pay thier bills most people nowadays dont carry a lot of cash around . yet another store in this city where your c/c and checks are not excepted(mitts barbecue) being another customer care and service depends on the store making it as easy as possible for the customer to pay for services rendered without the hustle of carrying currency around . there are plenty of auto service establishments in kyle that will do a oil chance at a competitive price and gladly take your check in payment, ill use one of them next time . full payment sent by check to the address on receipt today in plenty of time before the due date cost to me a postage stamp cost to firestone 3 stars and a customer store removed from SERVICES
Taraneh A.
Place rating: 4 Austin, TX
Called before coming, staff said«not busy», so came in for an oil change. Estimated 45 minute wait, so I walked to Lowes & returned in 45 min’s to see me car in the same spot I parked it in 1 hr 45 mins after I arrived, just finished. Staff was friendly though, so giving them 4 stars. I’ll prob be back for an oil change, but def NOT waiting here for them to finish it.
Dawn H.
Place rating: 5 Austin, TX
Ugh… all the sudden had a flat while driving out of town for Christmas vacation. Filled up with air at a gas station and then drove here as fast as possible. Can’t repair because screw on sidewall– great Don’t have tire in stock to replace-great again. Soooooooooo the awesome staff, including Jason S, offered to put the spare on until we could get it fixed somewhere else tomorrow. it’s Sunday and most tire places are closed. They also offered a free check of other tires and vehicle fluids but we declined because of time. Customer service above and beyond!!! HIGHLYRECOMMEND! So they jumped us in line… would’ve been like 2 hour wait… holiday spirit. and quickly had us back on the road in well under an hour. I And NOCHARGE!!! I love you all Firestone team! You saved our Christmas! Ho ho ho. :-) Also, brand new store. Super clean and comp coffee and water. Dog friendly too. Their phone number is 512−268−2030
Judy R.
Place rating: 5 Buda, TX
Recently opened, I stopped in for an Oil Change without an appointment. I had an appointment at the Goodyear Tire store in Kyle that morning. After driving to Kyle for my appointment, they informed me they did not have my particular oil filter. The rep informed me I would need to go to a store off Slaughter in Austin. I chose to try the Goodyear on I-35. They said THEY did NOT have the filter in stock BUT would go get one. NOW that is GOOD customer service! They only took 1 hour to do my oil change, plus the checks for water, etc.
