Kirkland Vision Center

Just went here for the first time today for a contact eye exam. I suffer from horrible eyesight and Dr Sham and the whew staff were amazing ! So nice and helpful and the best experience to date. Thank you for making it such a pleasant experience. There was no wait no rushing and they explained everything. I’m glad to have found them here now that I have moved to the Eastside :)

I managed to partially back over my glasses in my car and the technicians at Kirkland Vision Center saved my weekend. I took the squished frames in to them and after a few disclaimers about the maybe breaking frames while trying to get them usable that I very much agreed to they were able to get the glasses quite usable. They saved my from my own bone-​headed move and I can see until I head in to order a new pair on Monday.
This is some serious service from a business that I was not even a customer of and it saved my weekend.

I had a really bad experience at this location a little while ago, and frankly, I thought I was over it, but obviously it was so bad that I’m still thinking about it. I’m not sure why I didn’t write a review sooner. Anyway here it goes.
I managed to snap literally in half a pair of glasses that I bought at this location. Simple enough, right? Apparently not. I take the glasses back and get a confusing story as to whether or not they’re under warranty. After about 30 minutes of confusion they take the glasses back for repair as a courtesy to me. Wouldn’t have been so bad if not for the attitude, but I digress.
One or two days later I notice that the lenses are beginning to peel away. As someone who’s worn glasses since the tender age of 10, this was something completely new. I take the glasses back and after yet another confusing conversation about the warranty, the lady at the front desk tells me that this is something that happens to all glasses. I told her that I didn’t know where she got her glasses, but this is not something that happens to lenses regularly. She then wasted another hour lying to my face about how glasses just fall apart sometimes particularly after they’re replaced.
Well I guess that’s normal for this Vision Center because that’s where I got the frames that broke and the lenses that fell apart. So guess what? I’m not going back.
The fact that this place is still open astounds me. Do yourself a favor and go elsewhere.

Great Doctor and the staff are very nice. They seem to be up on the technology for testing and are very thorough.
The only reason for the 4* review is their assumption that I will be buying glasses and contacts from them and their prices are IMO not really competitive. After the test I’m asked how many boxes I want to order and I always have to ask for copies of my prescription instead of it being offered to me and it always feels like its inconvenient for them.

It’s awesome place! We are really happy. Jennifer was helping us out to choose right frames and lenses, she has over 20 years of experience in this business. She was totally awesome! I could not wear my previous glasses because the wrong lenses were chosen for me at another optic store in Seattle. At this time I wear my new glasses every day. Thanks to Jennifer’s amazing job! :)

I love Kirkland vision center! What first drew me in was the selection of glasses, I wanted something trendy, youthful, playful… I found that in all three pairs of glasses I’ve purchased over the years. The Dr’s and staff are wonderful, I value their opinions and enjoy there sincerity. I won’t go anywhere else this is my dr for life.

Cons:
1. charges more for the standard vision exam + contact fitting (I have VSP)
2. Office staff — not the brightest and pushy
Pros:
free parking?

Friendly! Knowledgeable! No waiting! I was looking for a new eye doctor after going to the same one in another town for 6 years. I hit the jackpot.;) Dr. Lim and his staff were amazing. I was treated so well. I had a difficult time with new contacts but Dr. Lim never gave up and never lost his patience. I walked out with clear and comfortable contacts. I would highly recommend Kirkland Vision Center

Kirkland Vision Center is a wonderful place to have your annual eye exam completed at. Dr. Livingston provided a very complete eye exam and took the time to really understand my vision needs. I was impressed at the amount of conversation she provided in understanding individual aspects of my eye health, ensuring the most complete exam possible.
Dr. Livingston is friendly, personable and it is clear she cares about the guests she serves. The front desk and scheduling staff is polite and is accommodating to requests. The store has competitive prices for frames (for being in an eye care provider location), or is happy to provide a script that you can use to fill at competitor.
I am very grateful for the service of Dr. Livingston and will be sure to use Kirkland Vision Center if I am residing in the area for my vision exam next year.
*When reviewing other Unilocal,be sure to check the dates and reasons for the Unilocal.It looks like the few negative ones all have to do with frame warranties. Keep in mind, they are only a reseller of frames, not the company who makes them and warranties them. **

Extremely disappointed. A bunch of crooks work there. I was told different things by different people at the front desk, and it and often cost me far more than it should have.
I was once told that the warranty on my glasses had run out when I still had another month. My mother received a similar story. The doctor (who is no longer there, thank goodness) wouldn’t fit me for contacts because he didn’t «trust» them.
What finally made me leave was after getting my frame fixed, immediately after, the glass of my lenses began to strip. Severely. I couldn’t drive.
I was told by one person that this sort of stripping was normal and happened to all glasses (a blatant lie in case you we’re wondering). Another told me that the lenses were defective, but I had waited too long and my warranty was up (I would find out later it wasn’t). And finally, another at the front desk told me that many others had complained of such an issue with that maker, and the vision center want working with them anymore.
The first lady tried to tell me that if there was anything wrong with my glasses, it was my fault and I should buy new glasses. I told her I didn’t want to spend another $ 300 on defective frames and lenses (especially since I don’t wear glasses often), and she told me that my glasses didn’t «look that expensive.» Umm, excuse me. I bought them from you. The frame alone was $ 250 more than it was worth.
They lost 4 customers, and I am never going back. I recommend you follow my example and save yourself time, money, and a big headache.

I’ve had three check-​ups now the past four or five years and I’m very happy with Kirkland Vision Center. My check-​ups are always fast but thorough and I really like the selection of frames that they stock. My most recent sunglasses were not looking very good from the OEM, so they shipped them right back and got them fixed.

Dr. Lim is a master of his craft. He was able to figure out what 3 eye doctors before him have failed to do — find a perfect mix of the right contact and the right prescription so that I can see without constantly squinting.
I had thought my astigmatism and vision were just getting to a point where they couldn’t be fully corrected with contacts. I also thought that all eye doctors would figure out the same prescription. I am ecstatic to say that I was wrong on both accounts — I can see perfectly now thanks to Dr. Lim!
On the softer side of things I’ll also say that the staff is friendly and helpful and Dr. Lim has a really easy to like personality.
My only negative is that I wish they had some better technology for appointment reminders. I love the text reminders I get from my dentist and the ability to confirm that I am going to show up.

I’ve been neglecting an eye exam for the last 15 months. I figured it was time to get it checked. I decided to try out Kirkland Vision Center and was thoroughly impressed. Let me start by saying that the staff was very friendly and they greeted me right as I entered the store. They were very helpful and made me felt at home. I then met the new doctor taking over the clinic. He made me feel very comfortable with the whole eye exam process. Dr. Lim was very knowledgeable and thoroughly checked my eyes using the latest technology. I left feeling like I got my money’s worth and that my eyes were properly examined. The result was that I have a pair of very healthy eyes! Yes! That’s always the best news to hear. This will definitely be my place to go for everything eye related. Thank you for the great experience.

The eye exam went pretty well and initially I liked the doctor.
But then he prescribed me «reading glasses». I have almost a perfect vision and mostly came there for a check-​up, I didn’t actually need any glasses.
So I came back to pick up my glasses, I put them on and I could see almost nothing! Then I took them off and I was dizzy for a minute. The doctor told me it was a normal thing. So I asked him how was I supposed to read in them if I could see nothing and then become dizzy for a minute. And he answered that he could replace the lenses with the double ones (like the grandmas are wearing).
Also, the lenses themselves were really poorly mounted to the frame. There was a a visible gap between the frame and each of the lenses. But the doctor didn’t see any problem with that.
So it’s a really weird place, you should avoid if you can.

Always the best place to go. Dr. Peters has the latest state-​of the-​art instrumentation and has the experience to back it up. The staff has kept us in glasses now for over 15 years and we can always know that how complicated the task they are capable and understanding. The sunglasses with my prescription are great! I have never had better service in all of the 5 cities across the country than back here with Dr. Peters.

Exceeded Expectations!!! Best progressive lens ever!!!
I have a very high index perscription. The progressive glasses Kirkland Vision Center made for me are un-​believable!!! So thin, so clear … so great! I loved them so much that I got a second pair!
The frames selection is huge and if you want the frames in a different color — they will get them.
Wonderful, wonderful staff — patient, helpful, very knowledgeable, very nice, always a smile. A real pleasure. While I was there, 2 people dropped in just to have their glasses adjusted and tightened — a real community feel.
I am so happy I gave them a try!

STAY AWAY!!! Horrible Dr. Horrible staff. Came here spent over 2000 dollars and that is including after my insurance paid. So all together spent close to 3500.00 dollars, the doctor suggested a new brand of contacts they were more expensive but I have a flex spending account on top of pretty darn good insurance so I said yes to them he also suggested new glasses and sunglasses. I’m not the expert so I said ok. About three weeks later everything came in and I picked everything up. My contacts ripped within a week. My sunglasses were scratched as well. At which time I brought everything in and was told they would be replacing everything and thy were under warranty. Then when I went to go everything up again the doctor who is the owner pulled me into the back room and started yelling at me stating I was a liar. I told him how am I a liar your staff told me twice that it was under warranty. And I walked out then he followed me into the waiting here where I was waiting for my glasses and contacts and was making a scene in front of his patients. After his front office staff handed me the bag I noticed they stole three boxes out of the bag and they weren’t going to give them back to me until I started saying he was a thief they finally gave them back and I left.
I work in the medical field for a long time and I have never in my whole life ever seen a provider act this way.
If you want to get yelled at, and accused and then be stolen from then by all means go here.
But if you don’t then find some place else to go.

I cant beleive what happened to me at this place and still in SHOCK!
Let me start out by letting you know I spent 1500/​$ on 12/​29/​2011 on a new pair of frames w/​lenses, 18 months of contacts, 1 pair of oakleys and 1 pair of Rudy Projects sun glasses.
I called two weeks ago and let them know my contacts have been ripping constantly (16 lenses in 3 months) and that my new Oakleys had scratches on them. The lady at the counter said they would replace my contacts that they are probably a bad batch she has seen this before. She also said the Oakleys had a year warranty on these and the lens will be covered. I dropped the glasses off ⁴⁄₁₄. They called me Tue ⁴⁄₁₇ and said sorry the lens will be 100 $ out of my pocket. I of course was not happy and demanded to speak to a manager. Well the manger is a Crazy (i’ll explain why) guy in his 70’s. He clled me back 2 days later and was Very aggressive and rude the entire conversation. He asked me if the lady I spoke with told me the lens was warrented and I Truthfully said yes! He reluctantly said he’s pay but the 1500 $ I spent meant nothing 4 months after. What!!!
So my girlfriend and I went in there yesterday (⁴⁄₂₈). I dropped off the 6 pcks of contacts and the lenses I received from Oakley to get replaced. They said to come back in 30 mins. An hour later I get a yell from the back room from the older owner who said he wants to show me how you really put in a contact! I have been wearing contacts for 16 years! I told him no thanks I’ve been waiting long enough and I have plans for the day that I want my stuff. He walked up into my face and Yelled I was a Liar (he was refeering to the sunglasses) and that I made up a lie about the warranty. He continued yelling at me «Liar» and he would not exchange the contacts and sun glasses. Then he tried to get me to go back into another room in the very back. It was something I have never ever seen! I called him a thief many times and he clenched his fist about 3 feet away gesturing he would hit me. There were plenty of customers to witness this and my girlfriend video taped some of this uncalled for confrontation! As the lady at the front desk handed me my bag there were 4 boxes of contacts missing. They tried to take these as well and reluctantly gave them back since I paid for them! We have contacted a lawyer and reported to better business bureau.
STAY AWAY the owner will probably lose his license after this video is released!!!

This place is ridiculous, over $ 400 for a basic eye exam. The doctor is grumpy and full of negative comentary about age. Perhaps it’s time for him to retire?
Why when he can keep charing outlandish fees. They will take as much $$ as they can get from you.

Kirkland Vision seems to have a great selection of frames and a eager, hardworking staff, but trying to get my lenses replaced there was a big hassle. First I was told it would take 4 – 5 business days (which is a bit untenable as these are my driving glasses!), after some protest they revised their estimate to 15 minutes if I brought it in the next day after their courier arrived at 10 AM. I dropped off my frames at 10:30 (the courier had not arrived yet) and went back at 3:45 to find out the frame guy hadn’t gotten around to putting my lenses in yet (glad I decided to drop in earlier than the end of the day!). I sat in the waiting area while they finished my lenses (which to be fair took ~10 minutes), and the receptionist tried to make things right with some free lens cleaner and wipes.
I’m eager to support local businesses (especially the ones I can walk to from my work!) but I’ll be using a different eyewear place in the future.