Bruce

Just had this firm out for an estimate and a service call. They performed the work on heating and cooling equipment per the estimate. I had never done any maintenance work on the General Electric heating system installed by the previous owner in 1990. I was pleased when the estimator, Ralph, arrived to show the workman what was wanted with the new piping. It went smoothly. The service man arrived and did the work on the old equipment. John was knowledgeable about the old equipment. I was really pleased and satisfied with the work.
This was work done on my property in Benton City, WA

I had a tech from Bruce Heating and Air come out and perform a «Diagnosis» on my central heating and air. It has not worked all summer which is not a big deal because we had our basement finished last fall and we have been living downstairs. Its just more comfortable there. anyhow, we haven’t used the A/​C all summer but a few weeks ago I turned it on because we were having company over and I needed it to work. Well that’s when I found out it did not work. So I called and explained all of this to them and their guy came out. I had to work but my wife was home and I told her to call me when the tech gets there so I could explain this all to him. After explaining everything to him he proceeded to tell me that the filters I was using for my furnace were garbage and that they were letting dirt past them and that my coil was completely plugged up. It would need to be removed and either cleaned or replaced which would cost $ 450.00 to clean and I didn’t even ask how much to replace it. On top of that my heat pump was completely out of refrigerant and it was going to be $ 154.00 to perform a leak check, and an additional $ 280.00 for refrigerant. That’s not including any repairs that would have to be made. Oh, and he charged $ 72.00 to come out and tell me that. I told my wife to pay him the $ 72.00 and I would have someone else do a second opinion. I called Rhodes Heating and Air and did not tell them that I already had someone check it. I just explained my problem and asked if someone could come out today. Someone was there with in about 1 hour and with in 30 mins of being there he called me and told me that the refrigerant was empty in my heat pump so he performed a leak check. He said that there was a pipe behind a wall/​ceiling in my basement that had been punctured (likely when I had my basement refinished last fall)… I asked him how much to replace the line and he said we can fix the existing line and have everything working great for $ 600.00! I asked him if there were any other problems and he said that he inspected both coils, inside and outside and that they looked fine. I asked him how much I owed him for today’s diagnosis/​leak check and he said $ 80.00! So for $ 80.00, I got an answer to why my A/​C is inop. the same thing that Bruce Heating and air was wanting to charge me $ 434.00 for. This place is a racket and I will never use them again for anything. I hope this review was helpful to at least one person because there were no reviews for me to read prior to this one…