Pron-Tow Service

Tonight my car had troubles. After sitting in my car for 2+ hours in the parking lot trying to figure out what the problem was. I was sure that I needed a tow truck to come for the rescue. I called and was very thankful that the phone was answered right away. As I was waiting for the tow. Like how everyone else would do which is continue to figure out what the car problem is while waiting for the tow. Surprisingly I found the problem of the car which was very small. After sitting and trying for 2+ hours running on 3 hours, I was excited and relieved that my car started. But My heart dropped at the fact that I called a tow and he was on his way. I called and called no answer and left. Voicemail. He calls back with an attitude saying thank you for wasting my time. I showed him my sincere apologies. I really felt bad and I said sorry over and over again. He says «WHATEVER WHATEVER. I’ll just turn around and go home back to sleep WHATEVER.» I said I was sorry once again and he continues to say WHATEVER. He then Texts me and continues to manipulate me and believe me I already felt bad from the beginning. I gave a two star because the fact he was there to help me this late at night. But seriously talking about customer service !!! I grew up around business people and I was never taught to treat customers this way no matter how bad they do to you. I mean I didn’t give attitude but he did and I showed my sincere apologies and took the blame for his troubles. This dude is something else. Never again!

I was in big trouble today. I left my lights on after going through the tunnel to the windward side, and my car wouldn’t take a jump. He was able to check up on my car to make sure it was still in the shopping mall parking lot and met up with me when I came with the key the next day. He was able to quickly hook my car up and towed it to the shop. After we dropped the car at the mechanic, he took me to the windward mall where I hung out the rest of the day, while my car was being fixed. He went way over and above the call of duty for me, and I won’t hesitate to call again the next time I leave the lights on.

While I was driving Kam Hwy today my car’s dashboard lit up like a Christmas tree. I barely made it into the Jiffy Lube parking lot before it died entirely. I needed a tow to the dealership and found these guys on Unilocal.The guy was there in under 30 minutes and worked quickly. He told jokes to help lighten the mood but also gave me tips about submitting my payment to insurance to get reimbursed. I found them quick, professional and friendly. I’d recommend them to anyone and would definitely use them again, though I hope I don’t have to!

Working with a tow truck operator is one of those experiences you never want to have. It usually means you’re having a really bad day! Fortunately, Fritz at Pron-​Tow Service makes your headache just a little bit smaller by providing prompt, friendly service. (I was referred to him by my mechanic.) I was pleased to find that Fritz answered his phone immediately and was able to help in a reasonable amount of time.
Fritz gave me an estimated arrival time, which was accurate. Once he was en route, he called to give me a heads up, then, when he reached my street, he called again so I could lead him right to my stalled vehicle. He was very communicative and friendly – a bit of a character, really.
Once he had the chance to check out my poor ailing car, Fritz ascertained right away that it wasn’t in need of a simple jump-​start, as I had hoped, but rather it was a more serious problem requiring a tow to the mechanic. Not the outcome I wanted, but at least dealing with the wrecker wasn’t compounding my problems for the day! Thanks, Fritz. I hope I won’t be seeing you anytime soon, but if I needed to, I would call you again.