Insomnia Cookies

This is a chain, which probably has already made cookie dough frozen and then put onto sheets. So, with that said, I like the cookies. They’re warm, soft, full of sweetness, and an all around good cookie. There are so many to choose from, how could you not find something you like? And on top of all of that — you can make an ice cream cookie sandwich, with whatever cookie and ice cream you want. Winning!
They have specialty cookies, they’re more expensive and you can’t combine them into the 6 pack of cookies. We tried, and failed. Stays open late in a college town, they’re lucky to have this awesome place.
Customer service?
Well, let’s just say it’s not nearly as sweet as the cookies. The girl at the counter was grumpy. Clearly did not want to be there and it looked that way too. You’re smelling cookies all day, and I’m sure she gets to eat some, so cheer up damnit because you’re really killing the vibe for people who are excited to have a cookies at 10pm.

Buttery, sweet, delicious and open late. These cookies are perfect if you’re drunk, hungover, PMSing, or just need something sweet. I would 100% recommend getting delivery rather than eating in unless you only want one cookie. (Let’s be real though– you order 12 at a time all of the time or else you are just the worst kind of person).
Delivery has always been quick and my cookies are always warm when I get them! Just make sure you have some milk on hand to wash ‘em down. (They deliver that too.)

The name/​logo were intriguing. The interior and the cookies themselves were less so.
It’s fluorescent lighted inside, bare bones, echo-​y. Nothing in the way of coziness like cookies might suggest. Also no seating; just a few standing tables… I can’t imagine hanging out in there. It really feels like a take out/​delivery ONLY place. Fine for a college campus I guess. Staff was friendly enough but harried — trying to fill delivery orders.
The cookies were warm but unremarkable. Super sweet; not homemade tasting. $ 1.45/medium sized cookie.
I don’t think I’d return.

Attempted to make an order from them one night. Was eventually called and told they couldn’t deliver my cookies because they didn’t have a delivery person that night — they went home early.
Update 8÷11÷15: Finally got some cookies. They showed up 2 hours early, and they forgot one of the cookies we ordered. But the ones we did have were good. The chocolate chunks especially taste fresh out of the oven (even if they are just warmed up).

Desserts always taste amazing and are always what they should be. My order is always accurate.
Some days it will take 20 minutes and others it will take over 3 hours. I kept being told my order was the next out, just waiting for the driver, it’ll be the next out. I was told that 3 times. And 3 hours later, still no cookies.
They sent me two separate coupon codes for free cookies for future orders, which they’re always really good about when they run slow. But they could have just been honest and said it was going to be a couple hours instead of keeping us all awake waiting. We all have to work in the morning.
Overall, insomnia is a really awesome I service to have here. Delivery time is always just hit or miss though.
UPDATE:
5 hours later, still no cookies. The cookie tracker says it was already delivered. I called to cancel the order and the woman in customer service couldn’t even get ahold of anyone at the Ithaca location. She gave me a refund and another coupon for free cookies.

I really don’t like their sugary cookies. I preferred Jason Fro-​Yo for healthy and more fun snacks. Or simply dropped by at CTB for fresh bekery.

Yes, it’s a little overpriced for not the hugest cookies, but when you’re drunk, stressed about prelims, or just have a craving, nothing in collegetown can better hit the spot. Their cookies are always so warm. I couldn’t ask for anything better. Every time I spend more for a cookie at CTB or Mandibles I immediately regret it. Definitely choose insomnia. And they deliver!

definitely the best thing I had to eat at college town. good drunk or sober, day or night. I like my cookies gooey, warm and delicious, and this Insomnia location lives up to my standards.

The cookies are great, but the delivery person was very rude and called my friend a bitch when she came out to get cookies four minutes after he arrived. He should be disciplined.

This is a fat and drunk kid’s wet dream.
Insomnia Cookies, as the name implies, stays up late and serves deliciously fresh-​baked cookies. The formula is perfect for Collegetown and perfect in practice: it’s exactly what you need when you find yourself a bit tipsy at 3 AM desperately looking for sweet food. It’s a freakin’ oasis of flour, sugar, and flavor in the middle of Collegetown.
It’s splurge-​y in the best way possible, and I love it to death.

Great late night cookies… fun place.
Yeah, it’s not for low budget individuals, but if you don’t mind the price (which isn’t extraordinary), you can have a happy tummy full of cookies… like your granny used make — when she worked at the bakery.

Deliciousness. Period. Occasionally low on the s’mores cookies, which is annoying but they always deliver on the tastiness.

Insomnia Cookies are way too buttery and sugary except for a few cookie flavors, but the main complaint is their customer service and delivery policies. Friends and I have had multiple deliveries either not show up or they arrive 2 – 3 hours after placing the order (often meaning you get your cookies at 2 or 3am), with no apology or show of effort. I’m not sure what takes so long to deliver a box of reheated cookies to addresses no more than a 10 minute drive away.
If you ever do have a complaint, you can’t contact the local store and must instead call their general franchise number. Until they get their delivery issues sorted out, I’d avoid ordering from them.

I mean honestly there are way better cookies out there. This is the place to get your order on if you are stoned or want to sober up fast. Very sugary and filling. Right on the top of the hill. Tasty not cheap but really hits the spot. Fast service at the counter.

A friend of mine just got back from studying overseas and I thought that he’d really like a dozen cookies as a welcome back surprise. Thing is, I was pretty sure he wasn’t going to eat a dozen cookies by himself so I had to make the noble sacrifice of sharing the cookies with him. ;)
The Grub –
* Assorted Dozen Cookies ($ 12) — Chocolate Chunk, Sugar, Snickerdoodle, White Chocolate Macadamia Nut, Double Chocolate Chunk, M&M, Oatmeal Raisin, Peanut Butter
Venue Review –
Insomnia Cookies is a pick-​up-​and-​go kind of place with four small tables and stools for the weary college student. Then again, lots of drunk patrons drop in late at night and have the best cookies of their lives in there while slumped against a wall. Who needs chairs?
Food Review –
Being the only option for cookies in Collegetown doesn’t make Insomnia Cookies skimp on their quality. Every cookie tastes like it was stolen from God’s own baking pans. Yes, that’s a bit of an exaggeration, and I have had better cookies, but for a middle of nowhere school like Cornell, they’re pretty great. My favorites would have to be the White Chocolate Macadamia Nut and their S’mores Deluxe Cookie. Haven’t tried their ice cream, but the brownies have been consistently gooey and moist.
Service Review –
Most of the people working here are very young or even students. They’re pretty cheerful and genuinely enjoy what they’re doing. Service is minimal, you tell them what you want, they scoop out the ice cream, lay out some cookies, etc. and you’re on your merry way.
Overall Impression –
Insomnia Cookies is great for a late night snack and is open until past midnight… every night, so if you’re looking for a late night indulgence you’ve come to the right spot. The reason I give Insomnia Cookies a 3-​Star rating is twofold. First, service is not always their most redeeming quality. Since they’re students or locals, they spend more time socializing with each other than trying to give the best service to their guest… and second, these are some pretty EXORBITANTLY priced cookies. Yes, there are discounts as you buy a large number of cookies, but when I say a large number, I mean 50+. I can’t spend $ 12 on a dozen cookies and say that was money well spent.

simply done cookies done right.

I am OB-​SESSED with these cookies. I get delivery once a week and I look forward to it so much! The best is the triple chocolate. My only complaint is that the shut down for the entire summer when the Cornell kiddies go home. Not very nice to get me addicted during the school year and then make me go through withdrawl all summer ;)

Dear Insomnia Cookies,
You are the reason that I gained weight during my sophomore year (that, and organic chemistry). Thanks a lot.
Love,
Esther
(minus one star for being a little on the expensive side. But man, that warm gooeyness!!! FOODGASM)

Insomnia cookies = great for late night stress eating.
Their s’mores specialty cookie, which has a chocolate base with marshmallows and chocolate chips melted in, is among the best cookies I’ve ever had. It was nice and crispy on the outside and ooey-​gooey on the inside — it gave me one of the biggest food orgasms I’ve had at Cornell. Definitely try that one out.
Service, though, is not always top notch. I ordered a «Benvenuti a Cornell!» cookie cake for my sister when she came to visit. When I went to pick it up, I opened the box in front of the cashier, and instead of reading «Benvenuti a Cornell!» like it was supposed to, I see a huge puddle of white melted frosting in the middle of my cookie. «It’s probably cause the cookie was still warm.» Umm… No shit. I don’t even work in a cookie shop, and even I would know not to frost a warm cookie… Come on. Instead of rebaking the cookie and doing it right, they just left the puddle on there and wrote my message on top in pastel yellow frosting. Needless to say, by the time we got around to eating it, the cookie was pretty soggy.

Incredibly delicious sweets, but a bit over priced for what it is.
It’s a great idea though. Being able to have sweets delivered late at night is pretty genius.