Sears Auto Center

I wish I could give it negative 5 stars and read the reviews BEFORE bringing car here! Brought car at 1:30, was told to pick up in one hour to have two tired changed… been sitting here at 4 when we went to complain was told they would «start to work on the car» one mechanic stated out loud he has been here all day and hadn’t done s***t! REALLY??? I will NEVER come to this place again and am warning everyone else to stay away! 5 mechanic and we had to wait 4 hours and COMPLAIN to get any work done GTFOUH!!!

I’ve been coming back to this place for about 5 years. This is a boring place. They are friendly. You can trust them with stuff in your car (or you can watch while they work on your car through the plexiglass), however this is not what most people are willing to hear ugh?
In the last 5 years they have only attempted to stiff me once. It was with some break fluid liquid that was supposed to be replaced (they charged for it and everything 6 months before). On my next service visit they said «you need to replace your breaks and your break fluid». I was like «you replaced them 6 months ago». They checked and did the work for free. However, if it wasn’t for the wonderful memory of my wife, I would’ve paid again for the same service which they didn’t do the first time around!
Most people would stop coming to a business if this happened to them, but not me. I let it slide. There might be worse things going on elsewhere and this could’ve easily been an honest mistake.
Since I have never had issues here, I’m still a customer. I like the peace of mind of knowing that a big company like Sears is behind my repairs. They won’t pack up and leave if something goes wrong with my engine.
Tip: use the point system. You might save $ 5 bucks some day! Lol

All my life, Sears has been the go to place for tires. Never again. I ordered tires through the website. Went through the interface and the site spit out compatible tires. I made my selection and scheduled for installation. The day before installation I called and was told my order was rejected. They didn’t even email me to tell me this. Or call.
They didn’t have my tires. By the time they got them I couldn’t make it in. Scheduled another appointment for a few days later. I should have cancelled all together.
Now mind you I had spoken with someone several times about this. The year and make of my car was mentioned SEVERAL times.
50 minutes into an 8am appointment (I’m sitting here now) I am told the tires don’t fit. It took almost an hour to realize that? And why would the system spit out incorrect tires? It’s my belief that the wrong tires were ordered from the store. Not me.
I have to be at work at 10 and am being told «you should be there on time». There is no «should».
Never again Sears. Never again.

Not the best place to get your service unless you have a whole day to spend. Brought my car here at 3:30PM TO GET 2 front tires replaced and alignment. 3 hours later only got my tires replaced and alignment is still not done. Don’t know how the quality of this work is going to be but I’m sure that it’s not going to be great. Shop is not busy at all…5−6 mechanics and they do close to nothing. Don’t suggest anyone to service their cars here. Find another place.

I had a flat tire and had no choice but to go here out of convenience. The store posted sales on many tires but of course, when I asked them about those tires, they didn’t have them in stock and only had the more expensive ones on hand.
I ended up buying the tires since I was due for new ones in the near future anyway and had heard Sears Auto is pretty good. The garage was not busy at all, but my wait time was very long — no explanations of what was going on, but I could see my car through the service window just sitting there untouched. They tried to sell me several other things such as alignment, new disc/​drum breaks, etc etc. They even tried to sell me on a coolant change, oil change, cabin filter change, all 3 of which I had just done a month ago at another company.
My tires were replaced and I gladly left. Less than a month later, I had a friend check my breaks for a second opinion, but he had a really tough time removing the tires. It looks like Sears jammed the nuts in place without any intention of anyone ever removing it again. It took 5 guys to push/​pull on the lug wrench at the same time and the heavy duty lug wrench almost broke before the nut would even budge. We even stripped some of the nuts — that’s how tight Sears Auto put the nuts back into place.
Good thing I had my friend check my breaks, since in case of an emergency on the road, if I ever needed to replace a wheel with the spare, I would not have been able to unscrew the lug nuts myself.