Irvine Auto Body

This place is absolutly just amazing. The people here are so kind and nice. I had a a minor scratch on the car and needed a little touch up and they did it free of charge for me. That was the sweetest thing ever. Anyone looking for an amazing auto shop this place is where you should go!

I wanted to give a zero star. Stay away from this shop. Worst body shop ever. Used to be Tustin Yoyota’s contract shop. This shop is located in the industrial area with all the dust everyday. There were so many dust collect under clear coat, I have to go back for more than 5 times to fix it. Recently I found there were more bubbles under the clear coat and called the shop… the lady said that she will look for my file and call me back which she never did. I waited for a week and called again some guy picked up and said the lifetime warranty for the job they did is no longer valid, cuz Tustin Toyota is no longer contract with them. Even I have the receipt says lifetime warranty on the job they did. I asked to speak with the owner of shop, they claimed that the onwer is never there, hard to be reached. What a joke… Luckily Tustin Toyota will take care of me as a customer. Never take ur car there for any kind of repair for below reasons 1. Bad quality of the paint job 2. They will try to find any reason to not warranty the job they have done 3. Bad customer services. I am filling a complaint to Better Business Bureau and possibly sue for breach of contract against this shop.

A normal persons impression of repair shops is they normally try to rip you off. But I was totally suprised by my experience here.
The owner was actually explaining how I can not spend money fixing at his shop and do it muself. He also offer to do for very little amount. I don’t think is fair to put the actual dollar cost on public review, but for his confience & housepatality, I will be totally fine buying him & his Co worker lunch. his only request in return is a great Unilocal review which I’m writing now.
The facility is easy to go to since is close to «the district», their building is not much but is actually very comfortable inside. Nice coach, clean, simple drink, what more can I ask on top of this big favor I’m getting.

Ahhh Irvine Auto Body. I was (un)fortunate enough to make another visit to this place.
Unfortunate because I was in an accident (at no fault of my own), but fortunate because they had exceptional service as well as outstanding work. Again.
To make a long story short (since I have nothing bad to say), they answered all and any questions I had, got my car repaired within a reasonable time. The car was finished by the time they had initially estimated (no broken promises, no BS excuses why the car wasn’t done yet, etc), and they went the extra mile to arrange for the rental car company to pick me up from the site, when I could’ve just easily called them myself.
If any further incidents occur, I will be returning to this place as a first choice

This was a great experience. The customer service was exceptional. The person that caused the damage wanted to not use his insurance and I felt the price was very reasonable. It only took 2.5 days to repair and was ready when promised. The repair looked beautiful and they certainly go the extra mile to accommodate the customer. My rep was Alec & Cameron and they communicated with me quickly both by phone and email. They also gave me two options for repair knowing I was a cash customer. They offered 2 estimates; after market parts or dealer parts, which was very helpful. When I drove out my car was clean and looked brand new. They even cleaned my headlight that wasn’t replaced. All in all I would give this shop an A+ and would definitely be a repeat customer if my car needed repair.

First class customer service
Alec was on time and very professional
Recommend for my friends

I can highly recommend Irvine Auto Collision. I had been referred there is the past by my auto dealership, and they did great work repairing a dent and scratches in my Corolla’s rear fender. So today, when I noticed a metal piece hanging loose under the front end, I headed straight over to Irvine Auto Collision again without an appointment. I was assisted immediately, the repair was made while I waited, and it took no time at all before I was on my way again. Thank you, Cameron, for your help today. What a great experience!

I highly recommend this place. I brought my car here because it had some scratches on the front corner. I was thinking of painting. Cameron did some rubbing and said he did not think it needs painting. It actually looks great. He did it for free! I will surely come back to this place for painting when this car gets more scratches. I know it will. :)) Thank you for your great service!

My brand new car was almost totaled in an accident where I was rear-​ended.
I used Irvine Collision before for some minor work on a car interior a year back and it was the only place I could remember when my insurance company asked where I want to send my damaged car to.
The guys at the Irvine Collision took over all the work starting from towing my car from the tow company to their location, paying the tow company, working with the insurance adjuster and keeping me posted of the progress throughout the process. Because I was driving a rental car during the repair, they even offered to deliver the car to my home when it was ready. I accepted their offer as the logistics of dropping off my rental near my home and then going to their shop was somewhat inconvenient as I also had to drive back from my work near LA.
The quality of the work done on my car was very high. Unfortunately, as expected the car was not to be the same after a bad accident. I had some issues with the car being slightly more bumpy than before (i was very sensitive about it). Irvine Collision was very understanding and said that they will do their best to get it checked out. They brought the car to the dealer and have them test and fix what was necessary. I am now happy with my car which still looks immaculate.
Overall I was very satisfied by the quality of their work, but more importantly their very courteous, patient and professional services they rendered to me.

Needed some bumper scratches repaired on my 2012 Kia and Alec gave me an estimate that was way better than other shops I called. They only took a few hours and did a great job! It looks brand new again, I couldn’t be happier! I will definitely recommend them!

Irvine Auto Body is probably the best auto collision service I’ve ever used and I’ve been driving for over 40 years. I’ve used them after collisions and even for incidental scraps and dings from are in parking lots. Thy work easily with insurance companies and just for cosmetic touch ups on y own. They work in the old fashioned method of repairing what’s wrong and not digging for unnecessary work where it’s no needed just to milk more out of insurance as so many others do. I was used to dealing with Jose for may years and he was a gem. Fast and simple. He moved away and now I see Alec and they have proven to be just as amiable and knowledgable. Alec dealt with my insurance on my last visit and I needed to do very little besides bring the car in and drive it home. They even drove me to and from the rental car office. Irvine Auto Body makes my car look as good as new. They are as nice as people can be. And they are efficient and work quickly. I had priced the work to be done with others on the same street including Fixit on 4 different occasions and they were more than 2 times the cost and whn you are paying on your own without the benefit of using your insurance that difference sans alot. I have full confidence using them based on my past experiences and wold recommend them to anyone.

Our brand new Highlander was damaged by a valet. We had only owned it a month. They repaired the damage and our highlander looks brand new again. Highly recommend. They do excellent work!

I brought my Mercedes C300 to Irvine Auto Collision after I ripped the front bumper on one of those concrete headers in a parking lot. Anyway the staff was super friendly and paid for a rental car for me and when I picked up my car it was cleaner than when
I had brought it in, and the bumper was like new. They even guaranteed the work for life. I hope I never have to come back but if I need to I will definately come here.
I will definately recommend them to everyone I know.

Got rear-​ended and the repairs were covered by the other party’s insurance. State Farm recommended their own repair shops otherwise I may have to cover the difference if another repair shop outside their network was chosen.
Luckily I went to Irvine Auto Collision I“IAC”) first to get their opinion on the repair work. They advised the bumper be replaced due to several deep cuts on the upper scratch plate. It would not be repaired or replaced separately from the bumper.
Then I visited State Farm’s recommended repair shop. They quoted repairing the bumper and not replacing it. When asked how they were going to repair the scratch plate their response was «well its worn anyways from the sun so it can’t be repaired to new condition.» What? Say that again. «Well, we will repair the cuts in the plate and it will look good.» How? «I will make sure they fix it.» How? «don’t worry they will have it repaired.» Of course the estimate was 30% cheaper than my initial quote with Irvine Auto Collision.
IAC followed up on the status of my repair claim. I updated my experience with my second quote. They worked me through the claims process and advised they will negotiate with the insurance company on the repair work.
Sure enough I brought my car in and they quickly arranged a pick-​up from the rental car company after I arrived. They promptly called me on the status of the claims process with the insurer and quickly resolved to my benefit on replacing the bumper.
To my very pleasant surprise, they detailed the car inside and out including cleaning my dirty carpets. I would never have expected. I wonder if it’s due to being a repeat customer or I happened to come when the detailer had nothing to do.
The paint on bumper is slightly different but my sons or my wife did not notice. The car is 9 years old so the paint is faded by now. The second repair shop I mentioned early had several articles posted in their lobby regarding how hard it is to match painted bumpers to the rest of the car. So I guess the articles are right. In any case I am satisfied with their work, professionalism and customer service.

If I could give this place a big fat zero I would. I will never take my car to this body shop again and if you care for your vehicle neither will you. I took my car to Irvine auto collision after my accident in which I was run off the road over a curb onto the sidewalk. The employees here granted, are polite but that’s only to get your money. After you realize the jobs not done right and you complain these people turn into MONSTERS. After the completion of my vehicle Rudy at Irvine auto collision drove my car to my home. Later that evening I test drove my vehicle only to find it was very loud and now sounded like a truck and the wheels had a loud grinding noise when making turns. My vehicle never sounded this way prior to the accident. The next day I gave Rudy a call to inform him of my findings. Rudy stated that he would pick up my vehicle and take a look. After his inspection he said it was very possible that my car always sounded this way and I wanted free repairs (granted I’ve driven this vehicle for 10 years w/​o any major issues such as this). So Rudy informed me he had done his job and the insurance company paid him his money and he’s done. I told Rudy my vehicle is not fixed and I will return it to him for the repairs. Rudy informed me that if I brought my vehicle back to him he would put out a lien and sell it so if I wanted to keep my car I better stay put and go find a mechanic to fix it. I was furious so I called my insurance company and went over what happened. They gave me permission to take my car to an auto repair facility. I took my car to a Mitsubishi dealership who informed me of several things related to the accident that were never repaired and that was the reason for the grinding and loud noises. After informing Rudy of this he told me he doesn’t do mechanical repairs. Weird, he did other mechanical repairs on my vehicle. (Have you ever heard of a bodyshop that only repairs the body work then have you pick it up and take it to a mechanic to get the rest of your repairs done?) I haven’t .The bodyshops I know usually contract out with the things they don’t specialize in. Rudy then informed he tried to get all the repairs done on my vehicle but the insurance company refused to replace the parts. Come on Rudy! You never told me this story initially. I thought you said in your opinion my vehicle sounded like this prior to the accident, which LIE is it? Well in my opinion, Rudy is a big fat liar with no knowledge in fixing vehicles. The only knowledge he has is collecting money. He knows exactly the total he’s due after his ill repairs. PLEASE BEWARE, THIEF ON THE LOOSE!!!

I have taken several of our company vehicles here. I am not sure if there has been a change in ownership or what but I just got back one of our 2010 Toyota Tundras and the work was horrible. They reworked the entire right side from bumper to bumper after the vehicle scraped a guard rail. There are paint runs, overspray everywhere, the tailgate wont close all the way, the bed roll top is mis aligned and the gasket is skewed and some sort of tool was left in the under carriage somewhere and fell out along the freeway. We were told the repairs would take 10 – 12 days and it ended up being 21 days. I will never go back to this place again.

I went here on a referral from a friend that works at an auto dealership so I was expecting «rock star» treatment. The service writers are courteous and professional however the quality of the work performed was pretty poor. When I picked up the car I could immediately tell that the finish on the paint on the bumper they repaired didn’t match the rest of the car and there were dings and scrapes on the brand new bumper! I told the service writer about it and he agreed that it was a pretty poor paint job and they would have to redo it. Took the car home for the night and realized that their shop workers had been inside my car and to top it off, they changed all of my preset satellite radio stations! That really pissed me off and shows a total lack of respect for their customers by their shop personnel which explains the shoddy work. Also had paint over-​spray on the spare tire carrier that I had to take back for them to clean off and clean it off they did, and ruined the leatherette cover in the process. They repainted the bumper and it was better than before, but still not what I would expect considering what the insurance paid them. The office folks there are professional, but their shop workers are a joke. Cannot recommend this place.

I wish there was a zero star button. They do not know what they are doing! I went there because Scion referred me there, I don’t know why they would… I get there to get a quote for my window, they say that they can’t give me an actual quote because they would need to look inside the door panel.DUH. So they gave us a quote of $ 160, we go back the next day, they look inside of it, and tell us its going to be $ 480 and they need to order parts, and why didnt they do that the day before? They tried to tell me I need a new regulator, when we just bought one a week before! They finally drop the price to $ 270 after I told them that, and they were quoting the labor ridiculously high. So finally we go back after they order the parts, and 4 hours later call me and say they cant fix it because they are scared it might break and I need a whole new door and it will be $ 1750! I go get my car, and they did not roll the window all the way up and left my speaker unplugged and a week later, they still have not refunded us our money and we have called them 3 times! They promised they would every time we call, and still they havnt. DO NOT GO TO THEM! I just got my window fixed for $ 60 dollars at another place yesterday that took 30 minutes btw… they are nothing but a scam…

I have used these people twice. The people that work there are extremely friendly and professional. I only have positive things to say about them.
The work performed however is poor. The first time I used them they repaired my car, however they scratched my car door handle in the process. It wasnt that big so I didnt bother having it fixed. They also did not put the door together properly so the seal of the door was hanging off.
This most recent time they fixed my bumper without issue. They however in the process scratched my car in at least three places. So instead of getting my car back, I had to bring it back in and have the entire door and left side re-​painted. That was a waste of three days and the time spent having to bring the car in, wait to get a rental etc etc.
IMHO I will never use them again. The amount of additional unecessary time spent having to deal with the secondary scratches caused by pure incompetence is unacceptable to me.
The only reason I gave them two stars instead of one star is that they took responsibility of their actions and fixed the problem.

Ouch! Got a quote for a scratched bumper and it was 2.5x as much as others. Knew it was gonna be expensive when I walked in and noticed the décor was too nice for a car shop. Granted they were going to remove the bumper and sand/​repaint but twice as much as another shop? Seems like they would do a good job (heard they service the local Toyota dealer) but I would never know. I guess I gotta go to Santa Ana for all my car problems.