Sullivan Hardware & Garden

LOVE Sullivan’s hardware. Great people and amazing customer service. Choose Sullivan’s over a big box store any day.

The staff couldn’t be more helpful or more friendly. My family has also had some issues with the larger chain stores in town; namely at a different store we’ve bought stuff that had been returned with pieces missing. That hasn’t happened to us with Sullivan’s. I’m curious about the leadership ethic and how the employees are consistently engaged, pleasant and knowledgeable. What they may not have in stock they will track down for you. Prices are competitive.

Friendliest and most helpful hardware store in the area! There’s free popcorn to occupy the kids and the staff is always extremely kid friendly. The head gardener is extremely knowledgable and generous with his advice. I would give them 5 stars but its a small store and I don’t always find what I need. But I like to start here first, hoping to keep them here :)

Really like this place. Nice, locally owned, classic hardware store. The experienced employees are very helpful. Plus, just like they place I grew up going to, they give you free popcorn.

Although this location is less than 20 years old, it truly embodies what 49^th and Pennsylvania used to be: an old-​fashioned community experience. This hardware store, on the surface, is very typical. They have all of the usual things in all of the usual places. The selection is better at Lowe’s and Home Depot. However, the service is not. When you walk into Sullivan’s, you’re warmly greeted. The staff is more than happy to help you to your car if you’ve purchased a heavy load, and the neighborhood kids still work the cash register. It’s nice to walk into a family owned business and be treated respectfully by well-​raised teenagers (who actually have a work ethic). Trips to Sullivan’s are quick, the prices are fair, and if I can help it, I won’t go anywhere else to purchase my hardware.

Nice local hardware, they got almost all items that a hardware should have.

I can’t say enough about Sullivan’s Hardware and in particular, the 49^th and Penn store. The quintessential local hardware store where they know your name, have what you need, help you out to the car, etc. Retail life and community life — which is to say… life should resemble this more often.

I’m a sucker for a good, local, hardware store. Better yet, a hardware store that’s only a matter of blocks up the street from my home. Sullivan’s meets both criteria!
In addition to location, and the fact that this is a family owned business, I love their staff’s friendliness. Every time I walk in I’m immediately greeted with a smile and a «can we help you find something today?». I’m also a big fan of their «dog’s are welcome» policy. That’s right, even your four-​legged friends can go shopping with you for flowers, light bulbs, or anything else you may need!

Ditto others in regards to prices. You’ll probably spend an extra $.05 cents to the dollar compared to a «big box» like Lowes and The Home Depot. For me, since I’m not buying a toilet, truck full of wood, or any other big ticket items, I’m OK spending an extra $.25 cents for batteries in order to support a local business.
Even with my flattering review, I regretfully can only rate Sullivan’s with 4-​stars because of the parking situation. Their lot is small, and can be a pain to navigate, especially in the Spring/​Summer as some spots are covered with racks of flowers and bags of mulch. Fortunately there’s street parking, but that too can be a challenge when Patachou (across the way) is packed.

Sullivan Hardware is a great local hardware shop. They have most of the every day items you’d expect to find, and a wonderful home and garden section. Their flowers are gorgeous, but along with many of the items in this shop, pretty pricey. They don’t have the manpower a Home Depot or Lowe’s would have, but they are family owned and operated which is appealing to me.

Local Hardware/​Garden Store. It’s a conundrum; you can venture just blocks down the street to get what you need, but you’ll be paying small-​shop prices. Listen people, Sullivan’s is a great hardware store, the kind of place that is disappearing by the season in America. Yeah, their selection isn’t the best, yeah their prices are a bit higher, yeah they don’t have a staff member to come to you for every wincing need, but hey: it’s a hardware store people! If you have a problem — they WILL help you fix it. Go in knowing what you need or go in knowing the right questions and Sullivan’s staff will get rolling quick. I like this shop, it’s that «oh crap! that was my last weed-​whacker spool and it just got wrapped up in the wire fence, I need more!» type of hardware shop. And they have Green Egg and Weber grills! Go there, you will find out why this place is defying the Home Depot odds…

Friendly staff. Great plant selection. Free popcorn while you shop. It’s a neighborhood hardware (and garden) supply store in an area that needs more retail. Yes, they can be pricey. But there are a full service outfil. And who can argue with popcorn while you shop.

I go to this hardware store for a few reasons: it’s close to my rental so I can pick up limited supplies here instead of driving much further to Lowe’s; it harrows back to the days of neighborhood hardware stores; and I like the smell in there (also adds to reason #2). Their stock is limited but covers most basics.
But I’m reminded why I hate this place every time I enter and am NOT greeted by the high schoolers who apparently hold every position at this store. It’s been that way as long as I can remember. The cashiers are the worst. Sour, unfriendly, clueless high school girls. Two high school boys who work there were standing near the front register when I walked in this time; one literally had his hand in his pants, inside his visible boxers since his pants were sagging, just seemingly bored and not into his job today (hint for you, dude: when facing the front door next to a line of customers, don’t play with your dingle). His buddy was wolfing popcorn, talking about how much his mom sucked, and was apparently avoiding some lady out looking at Xmas trees. The kid making keys was friendly-​ish, but not trained well in customer service. The lady in front of me who was paying was attempting to make small talk with the cashier who made a grunt that was supposed to sound like a patronizing laugh but was accompanied by no smile or eye contact. She also acted put out when the lady asked for her receipt by telling her she wouldn’t have really needed it. Ugh.
I would overlook their prices because I’m fine paying more to support «local» businesses (they’re a franchised chain, so someone local had a stake in its success). But that’s the problem. They don’t act local here. The Sullivan’s on Keystone is like a different world from this place. Must be better pedigree high schoolers up there. Whatever the reason, it pains me to go to this place. But convenience and nostalgia will keep me reluctantly coming back.

I’m sorry I have to go 3 stars here. The staff is always pleasant and helpful but they usually don’t have everything and if they do the price is always quite a bit higher even more so than their store on Keystone. It is a very convenient location and easy to get in and out of. That is the only reason I can justify paying sometimes quite a bit more for products.

I’d give them 5 stars if they weren’t a chain, but I think they originated here in Indiana, so that’s okay.
This Sullivans is literally 2 blocks from my house, and have been a lifesaver countless times when I’ve started a project only to find I’m missing something.
The only time I’ve been disappointed by their selection was when I went the other day to get Eco-​friendly de-​icer. They only had one bag left. Can’t really blame them for everyone else buying the same thing I was.
I’ve found their selection of flowers, Christmas trees, etc very nice. And now they carry Porter paint!

this is a great neighborhood hardware store. yes, it’s hard to beat prices of the bigger stores, but i’ll pay a little more for better service and a friendly greeting any day!

The Sullivan at 49^th and Pennsylvania has all kinds of hardware – paint, nails, glue, pots – plus young, friendly kids ready to help out with your questions. Outside, a nursery center with plenty of plants, lawn furniture, and more is available for beautifying your garden.
The great thing about this Sullivan is that it’s located inside a neighborhood. I guess they’re trying to capture that neighborly essence with the popcorn maker at the back of the store – a small, dirty-​lookin’ popper that promises «free popcorn on Wednesdays and weekends.» Thanks, but I’d rather not. Cute, though!