I’m a frequent forever 21 shopper. u can’t beat the prices and they usually have those trendy pieces. the customer service though is a joke. every manager or assistant manager that I have come in contact with are complete wastes and idiots. I’ve also heard their employees talk so negative about customers and their stories right in front of shoppers. I usually just try to be in and out without talking to anyone.
Kara G.
Place rating: 3 Key West, FL
What to say about Forever 21? I’ve frequented this chain since I was a shopaholic teenager. I recently stopped by to return some Christmas gifts that unfortunately didn’t fit quite right. A nice clerk offered to hold the items for me while I shopped. With $ 70 in store credit, I scoured the store. Since I also had a $ 10 gift card, I hoped to find $ 80-worth of stuff to be done with it. After almost an HOUR of listening to catchy clubbin’ tunes and slogging through both post-Christmas hoards and clothes strewn about everywhere, I was still empty-handed. Why? Everything in the store was hideous. I guess I can’t fault Forever 21 for simply churning out the latest trends. But do you know how hard it is to find $ 80-worth of ugly crap at fall-apart-when-they’re-out-of-style prices? Maddening. Which also is kind of frightening… am I just too old for the latest trends? Am I not… FOREVER21?! I did finally manage to find a few things, and then even better things in the small athletic items section. I got a surprisingly well-made looking sports tank and pullover. Otherwise, some pluses were the short fitting room line, long checkout line that moved super fast, and friendly though slightly harried staff. And with $ 22 in store credit AND the gift card remaining, I guess I can’t quit you yet, Forever 21.
