The UPS Store

This UPS store is a good place for package drop off, as there is rarely a line, but avoid anything more complicated or that necessitates interaction with the staff. UPS stores nationwide are not known for stellar customer service; this one sinks to new lows.
Margarita, over my few interactions with her, has less than happy to help me and more than happy to explain what she cannot do. This attitude is typical of the store’s employees.
Today was the last straw. I needed to mail a letter via certified mail or UPS. I explained this to Margarita, and pointed out that the address was a PO Box. She suggested USPS Priority mail, quoted a price of $ 9.xx, and started taking down the appropriate information. I asked if we could just send it my certified mail. She told me to go get a manila envelope from the shelf and fill it out. As I was filling it out, she told me it cost over $ 10 to mail certified. I told her I’d rather send it by priority mail then. So we went through the process of re-​entering the shipping info, she rang me up, and kindly informed me I could get the same service for under $ 6 at the postal office. At this point, I was committed though and wanted to get this shipped; I said the $ 9.xx was fine. When I went to swipe my card, I noticed the total was over $ 10 – Margarita had charged me for the envelope I had started to fill out. You’d think the 100% margin might cover such a thing. Not worth the trouble of arguing; I paid and got out of there.
Avoid this location. The prices are dramatically higher than common alternatives and the experience is painful.

⁴⁄₅ stars only because I still get an ache in my heart when I hear the shipping prices, but I do have to give props to the staff. Instead of just emptying my pockets, they worked with me to figure out that if I cut down the box (which they charge 4.95 to do :-/​) I could save more than 50%. I appreciated the genuine attempt to help.

Never a line, friendly customer service every time. Would much rather go here than the post office. Even if its a little bit more than the post office, to me, it’s worth not having the hassle.

Alright — this UPS if FAAAAARRRRR better than the UPS store on Waugh and W Gray. Why?
More parking. More employees working, hence, faster service. It smells like pepperoni pizza because of the neighbors (Subway, ice cream and cardboard boxes).
Only warning for patrons in da River Oaks hood. DON’T come here 2:30pm to 4:30pm. Lamar’s right across = school zone at this time. You’re restricted on where you can turn on the street. There are rugrat teens all ova da westheimer. It’s cray. So be careful.
Regardless. This UPS is by far the best I’ve found in Houston.

Today was my second visit to this establishment and I was sufficiently underwhelmed to write a review. I can overlook an odd odor (and some seriously strange looking random potpourri which we all can agree was a woefully ineffective stopgap measure). The person working didn’t put their personal phone call on hold to help me. She clumsily tried to measure my box with a tape measure while holding the phone in one hand and never once even looked at me. It was awkward. I’ll probably still go back though, the location is just too convenient for me.