Victoria’s Secret

Everyone seems to be a lot friendlier at this location than the Ala Moana one, but I know that the Waikiki one is not as busy. The only thing I don’t like is you can’t find all the good stuff on their website in the actual store. There are a lot of cute pajamas online, but they don’t sell them in store. I came here to use a gift card in December, and I was very disappointed that V.S. no longer carried some of their classic scents like Strawberries and Champagne. I ended up buying a lip gift set. There was a lady walking around on the upper floor who was nice and asked me for my name. Even while I was waiting at the register to make a purchase, she called me by my name again and asked if I found everything okay. All the V.S. items are way overpriced, but yet, here we all are, buying them anyway because they’re just so cute!

I’ve been to many Victoria’s Secrets, but my gosh, Drea has the best customer service ever! She asked for my name and actually remembered it when I was done trying things on. She was friendly and helpful. She offered a great tip to my silly question.
Idk if it’s the water or what, but people in Hawaii are so sweet!

Aside from walking in during a sale; ugh sales always get me. The associate Monica was amazing. Extremely friendly and knowledgable. Best experience at a Victoria’s.

This is an awesome Victoria Secret!!! Two stories!!! The staff is super helpful, especially the lady named Jessica. She was amazingly friendly and helpful.

At the entrance of this store are blocks that you cannot see. I stubbed my toe and think I broke it. They cared more about paperwork than my toe. While my friend wrapped my toe. I need my feet for work. I just wish they would move those blocks

I would give this no stars but I have to choose something. Worse store ever. I stood in one of the 5 lines only to have my cashier tell me that I’m supposed to stand on another line. Umm which one there’s 5!!! There were people on every line. If they were attempting one line they should’ve had a sign and/​or something there or a cashier continuously tell everyone there’s only one line. But there were 5 lines. So I walked out and said I’m not buying anything. The manager was no help either at least try to save the customer. Instead she just asked which cashier and said sorry. Ridiculous. A good manager would’ve said let me help you check out. But oh well the quality of the sales people in there is terrible. Horrible customer service. This time the customer is clearly right. I don’t ever want to shop in there again.

I bought a $ 50 push-​up bra from them which leaked oil all over my chest area in public and ruined an expensive shirt. I brought in the bra and ruined shirt to this store and asked their employees if there was anything they could do. They said they couldn’t without a receipt because it’s probably just normal wear and tear. So beware! Apparently it is normal for their padded bras to break and leak oil all over you. I have been a loyal customer for over 10 years and even used to be an employee. I am very disappointed in how they handled it. Needless to say I will never be purchasing anything from Victoria’s Secret again.

This would of been 5 stars but the cashier I had, had a little attitude. Thank goodness the manager was nice to step up and reach for customers service.

Was here a few days ago for their semi-​annual sale. I had actually already bought a bunch of stuff at the Ala Moana one but what girl doesn’t need more pretty bras and panties :) Strangely though, the pricing is different between stores. At Ala Moana, the bras were an additional 25% off whereas Waikiki was not. The panties at Ala Moana were all $ 4.99 but the Waikiki ones were priced as marked. I also stood around (for about five minutes) obviously looking for help from staff but several walked past me without so much as a glance. Good thing there was nothing I needed to buy — just went back to Ala Moana again and got much better service.

My first & last time visiting this VS! Only 2 cashiers with a line of people waiting. Where the heck are the other employees?! I can’t stand stores that do not bother to monitor their lines to see if additional cashiers are needed. There was one single file line, but the cashiers didn’t bother to mention that to some lady who cut in front of everyone else by making her own line. And they took her before us! Granted the lady should have seen the rest of us waiting, but it’s also the cashiers job to regulate.
10 minutes later, it was my turn in line. All I needed to do was exchange the size & style of 2 items. For some odd reason she had to go to the side, read my ID and write numbers down. It’s not rocket science but it still took her forever. The exchange process was quick and seamless at other locations I’ve been to. The best part was her lackadaisical approach to her job. Seriously if there is a line of people waiting, learn to work faster and more efficiently!
Another reason why I will never return here is the crappy setup of this store. It’s hard to find items especially if you’re so used to how all the rest of the stores are setup. I even forgot where the escalators were and had to take the elevator lol! This is definitely the worst location on the island! Avoid this one if possible!

We (girls) can never have enough bras and panties!
For me that is…
I usually shop at the Ala Moana VS,
Since the hubby and I was in the area for dinner,
I might as well shop here.
This VS store has 2 floors, is bigger than the other 2 stores, and more nice/​clean.
I noticed every time I shop here, there is no clearance items.
I love to score me some deals.
Another reason I had to shop here, I had to use my Secret rewards card, before card expires. (in 3days)
I grabbed my bras, which was on special, 2/42.00.
Used my Secret rewards card which was a reward of 10.00.
I paid 32.00 +tax.
Victoria is smart for sending me back here to shop, earning the secret reward card requires spending a certain amount of money. After getting that card, I went back to redeem the card but end up spending more than the card is worth.
Thats ok. I really like the 2 colors, which I don’t have. Worked out!
The cashier that helped me was friendly.
You can check out on both levels.
I also love VS’s body wash and Pink line of clothing.
Pink clothing are not cheap! (I love the quality and style of Pink)
A few tips for VS: sign up for emails, enter your email address/​phone number when you pay for your items. The more time you enter the more chances you will get offers.
Sign up for Pink Nation, they will email you when there are promotions.
VS/​Pink has private events, you get a certain amount off depending on amount you spend (ex. 10 $ off when you spend 50) this happens 3 times a year.
Some promotion offers you free tote bag, umbrella, beach towels, w/​a purchase. & make sure you get the mail from VS, for free panty, 10.00 off a bra, and when it’s your birthday month– you get coupon for 10.00 off.
Sign up now! Must sign up ASAP, if you haven’t yet. :)
The only bad part of this VS, — Parking! (they dont validate, you will have to park at private parking lot and pay for parking) I usually walk in to Waikik.
As my saying goes:” We can never live w/​out you Victoria Secret! «
Mahalo for opening this 3^rd location! Perfect for me, when I’m in Waikiki.
Happy shopping everyone!

WORST COSTUMER SERVICE EVER! Came here with a group of friends after dinner because we know they have some better deals than the other VS. It was about 10:30 pm & they close at 11pm. So I understood that, but they should still treat customs with respect as if they weren’t going to close soon. When we entered the pink section we weren’t greeting with a «hi» or «hello» but with a «we close soon, so don’t get too invested». My friends & I were so in shocked that she said that too us. But then she said «we’re open tomorrow». My boyfriend kindly said we live on the other side of the island & she said «well why don’t you just go to the one in Pearl Ridge». Seriously that was so rude! I love VS, but I’ll probably never come back to this location again.

Worst V. S ever compared to other Victoria’s Secret .When I walked in not even a single «hi «or «aloha «welcome .At first I was trying to get help to find my size but no one was to approach that moment, only to find out they’re by the fitting rooms chit chatting.

My husband and I walked in after having a couple drinks and some dinner at Tikis (which was beyond wonderful btw) and I just wanted to take a look at some things.
The sales associate JESS was absolutely amazing!!! She helped even though I hadn’t realized I needed it. She was so sweet and helped me find the right bras that I was looking for, and even when I didn’t like the color she didn’t just point in the direction for me to go find them, she took me to the spot and showed me exactly which drawer they were in.
To top it off, she helped me find matching panties with my bras and a couple extra (because they have the 7 for $ 27)
She even rang us up and we were able to skip the lines.
I have never had such a great experience in Victoria’s Secret, let alone any clothing store. I was beyond pleased and will always ask for Jess every time I go:)
The other associates where very friendly and helpful as well!

My boyfriend and I stopped into this store on a Makiki-​to-​Waikiki walk (you know, for exercise with good company). I decided to make a quick stop at VS to grab some panties while we were nearby.
This VS location is laid out in a way that makes it very difficult to locate things if you actually enter the store knowing what you would like to buy. It is just not organized in a way that makes sense.
Lines are long, and the sales staff is awkward. I was sorting through the selection of underwear and glanced around just in time to find a very pretty oompa-​loompa rushing towards my chest with a measuring tape, muttering under her breath. No warning, no «Would you like for me to check your size?» Just a boob-​centric bum-​rush.
Alarmed, I stepped back and warded off her attempts to string me up. Equally alarmed, she recoiled and stated, completely deadpan «OH. You aren’t wearing any makeup.»
Well, no. And I didn’t have a complex about it before, but JESUS. Thank you for that.
Fortunately, I was not escorted off of the premises. I mean, god forbid.

Absolutely the best customer service I have ever had any retail store. They went above and beyond to help us shop and find items we needed. Everyone we encountered during our visit was warm welcome and gave amazing service. I would highly recommend shopping here.

i love this store in waikiki. it’s 2 floors and it’s easy to find your way around into each of their sections (VS, Pink, Sports wear and Swim wear). plus i love the ambience with the screens on their walls playing all of the runways from their events.
i like VS because their underwear, bras, workout clothes and swim wear are all very comfortable. the only junky thing though is the price… if you’re lucky, you’ll find a sale for 2 bras for $ 42 *sigh* and that alone is still expensive. but i’m still a consumer because of the quality of the clothes.
i came here on my lunch break since today was the last day to redeem my Secrets Award card and i didn’t want to miss my chance of possibly winning up to $ 500! but of course, all i won was $ 10 lol. oh wells. the lady who was working the Pink section was really nice. she offered assistance while i was looking around and helped to scan my Secrets Award card so i would know how much discount i would get off. she also let me know of their promo going on… spend $ 75 to get a $ 20 off rewards card. and guess what? i ended up spending that amount just to get the rewards card! haha damn lady and her jedi mind tricks
the only confusing thing about this store is the cashier line. there’s no really distinct line and someone who comes after you could easily get helped before you or the cashier might not see you b/​c of the huge stands that holds their tiny products could be blocking your view from the cashier

Loved the service and the appearance of this location.
There’s two floors all decked out with of course Victoria’s Secret :) the main thing I enjoyed most were the large and small screens playing all of the run ways from their events.
I was also very very happy that they had the bombshell swim suit tops here. Mainly why I came in.
Staff was on it :) I got asked how I was doing and if I was finding everything ok by three different employees.

I like Victoria’s Secret for their comfy underwear, bras and work out clothes. You probably wouldn’t have guessed that the VSX line is good, but compared to my lululemon clothing, I might like VSX more. It’s really good quality and the pants are never see through! Hahaaaa. I also refuse to buy things in this store unless they’re on sale. So I wait or their sales that happen two times a year to buy everything I need.
Fragrances, beauty products and clothing are pretty expensive here if you think about the fact that $ 50 bra you just bought cost only a couple dollars to make in Sri Lanka or Vietnam or whatever third world country VS make their products in.
This store is much slower than the ala moana location, but it’s almost twice as big (2 stories!). There are hardly ever lines when I shop here, although there are a bunch of workers. You’d think that with fewer customers, the people working would have time to clean up the displays a little. The last time I went, I noticed pens and bra fitting cards scattered on the counter top displays. The displays and drawers were also messy and no one was doing anything about it. I’m a little OCD, so I was bothered.
The people working here are not very friendly. I can only think of one person who greeted me and asked me if I needed assistance. He even offered to find something for me before I even asked. Other than that one guy, I was ignored. I walked by a worker who was chatting with his friend and giving him a musubi from his pocket. Pretty unprofessional. Even though it was slow, other workers were just milling around. The cashiers weren’t very pleasant either. Maybe it was a rough day or long shift, but I know VS prides itself on customer service.

HEADACHE.
The store is nicely set up, etc, the usual VS items, with the younger PINK items upstairs, it’s laid out nicely like a VS in California or Vegas. Employees were kinda scarce, but so were shoppers, so there was no line at the register.
When walking up to the register, with a shirt in hand, I asked first if they validate for that building, holding up my ticket. The girl reached out and took the shirt from my hand, so I assumed it was a yes, and I put the ticket down on the counter in front of her so she could stamp it.
She rings me up, and the whole time, I pushed the ticket closer to her a few times and looked at her, and she ignored it. I asked, «Are you gonna validate it?» and she said «$ 56.43» so I was disgruntled but I paid and assumed she was waiting for me to seal the purchase before stamping it which I thought was kinda stingy. She packaged my item and gave me the bag, and I said «Are you going to validate it or not?» and she replied «we don’t do that here.»
I was LIVID. «EXCUSE ME?»
another worker came over and looked at the ticket and said, «yeah not every place validates.» and the other girl look at me and says «Yeah you should shop elsewhere.»
SHOP ELSEWHERE?! How rude! My mother was there to hear it and she looked at me so fast, I’m sure she got whiplash. I said «I wouldn’t have bought the shirt if I knew that, that’s why I ASKED YOU FIRST.» and stormed out. I couldn’t believe how rude they’d been ! Later I realized that she knew she wasn’t going to validate and purposely WAITED until she made the sale to tell me, she probably knew I only was shopping for the validation. I have never felt so cheated and tricked and I will never be returning to this store. I also am calling the shop to complain, with my receipt in hand, and cashier number, and I will be returning the shirt, but definitely not to this store.