US Post Office

On New Year’s Eve, mailed a medium-​sized, USPS Priority Mail package to the MIL, who lives an hour or so away in central O’ahu, to wish her a warm and dry New Year’s, since hubs & I won’t be seeing her until well after the ringing in the Annus Monkeyus festivities. Just a furry, cute, but inexpensive poncho (big black and white stripes! – ‘cuz it’s still 2016, the Year of Plaid, after all) and a light, hooded, fully-​zippered windbreaker (also jet-colored…‘cuz mom-​in-​law is conservative, stylistically). CostCo, ya know.
Got a humorous scolding from the postal auntie at the counter. Don’t I know that for packages weighing under 50 lbs., if you’re sending locally within Hawai’i, it’s cheaper and will arrive the same time frame, to send via regular postal rates, not Priority? This $ 12.95 Priority Mail fee would cost $ 6, if I were to use regular mail, she chastised. Still want to send? Unabashedly lazy, not wanting to find an appropriate box among my Xmas leavings to re-​wrap the whole thing, then find parking in a busy, pre-​New Year mall and its crazy traffic, I said, sheepish, Yeah, and paid the $ 6.95 extra. Sheesh.
Been doing this kind of thing for years, relying on what I’d thought was the cheaper and quicker Priority Mail rates, to send her last-​minute gifts. First time any postal worker had explained my wastefulness, albeit via unsolicited advice.
Thanks, auntie postman!

They are really rude… so I wanted to speak to them about the mistake of the print out. It didn’t ask me for the address before printed. I wanted a VA one not NY. So I needed to wait till they are open n on top of that. I found a bundle of letter that someone forgot on the table behind the machine. I knock on the door to tell them that someone left there letter on the table. N her respond was what do u want me to do with it? She said just mail it. Idk if it really to mail or not. I was shock of her response. She asked me where I found it. I told her on the table. N she told me to put it back where I found it. I told out loud. If someone steal it. It would be her fault… so rude and totally no customer service!!!

I was just scammed by the government.
I know the USPS is almost bankrupt, but…
Took a small package, the size of a kids bag of corn chips, and asked for ‘the least expensive.‘
The asian woman clerk with glasses, said ‘1^st class will be the most efficient, and charged me $ 3. She also kept asking if I wanted insurance, tracking, stamps, tape, packing materials, or french fries…
I had another one to send the next day, and went to the self serve kiosk, and it was 90 cents.
Not going to use a human clerk anymore.

They get 1 star for the mailing kiosk, that’s about it — if I could I’d give them a 0. They charge the highest fees for a PO Box, yet they do not utilize lockers so you must go to the window to retrieve packages and they have terrible hours (11 – 4 MF, 12 – 2 on Sat — a whopping 27 hours a week). Because of this, I have all packages sent to my office instead. If you actually have go to the window, service ranges from unfriendly to hostile. They often act like helping Customers is an inconvenience to them, and sometimes there is actual eye rolling, sighing, tongue clucking, and scolding. The only reason I go there is because it’s the 2^nd closest PO to my house after Hawaii Kai, which is perpetually sold out. If not for the hassle of having to change my address with everyone, I’d close this box and open one elsewhere. Until then, I guess I’ll just have to put up with the inconvenience and bad service.

This location is very small in need.
This location sales packaging supplies.
Free flat rate boxes can be found here.
This location has PO mailboxes.
Lines are usually short here.
This location sells postage stamps.
They except credit cards as well.
The staff can be quite stiff!
This location does not sell bottled water.

You might wonder why I’d give the post office a 5 star rating… especially since I shipped a package to my daughter twice and twice it was returned to me! Arrgh! ha ha.
This review is for our local post office, not the one in California… here’s how it goes…
I went to the Aina Haina Post office to send a package to my daughter. the people there were great… easy parking, efficient service and even included tracking for the package… well she waited, and waited, and waited for her parcel to arrive. Yesterday, the package appeared in my mailbox! Whaaaat? I looked at the tracking number on the package and went on-​line to see where the package had been… well it showed that they tried to deliver it twice, but she had moved and had not left a forwarding address… ummmm…I’m her mom, surely I’d know if she moved… so I sent her and e-​mail showing the tracking info and asked her to confirm her address. Of course she had not moved and confirmed that the address I used was correct. She told me that she is getting letters at that address and send me an image of a letter she recently received.
Today I went to the Kahala post office with all of this information. They were very polite and kind apologized for the mishap. They offered to re-​send the package, but at this point, I’ll just wait for her to come home for Chiristmas… since the package was never delivered properly, they gave me a refund for the postage…
At this time of year, the people were still really nice and patient… so Thank you US Postal Workers! I am still so amazed at how they get letters to people… well in this case someone messed up, but the local post office took care if it.

Small and rarely open. It’s not the most attractive post office and they’re often low or empty of packing boxes. Hard to use the automated postage machine when you have no box! Service from the workers is mediocre, which is why I try to avoid them. I only come here, ’cause it’s close to home.

We recently moved to the neighborhood. My third time there. Very helpful but the lady that helped me all three times talks to you like you are stupid and she is very condescending. Makes me want to go to the Ala Moana location. Can’t stand that location.

Great location in the Aina Haina shopping center with lots of parking. People on staff are friendly and always wear a smile. Make sure you try to go during off hours if possible (avoid lunch, morning and evening rush hours)