Tourneau

This is a very professional and still local style friendly place. The floor manager Lawrence assisted me with my Breitling even though I did not purchase it from their store, and also offered a reasonable wholesale price for Tourneau to buy another Breitling from me I am looking to sell. I would highly recommend them, and in particular the friendly attitude, professionalism and watch enthusiasm of Lawrence. Thanks Lawrence! I look forward to coming back to the store.

I was looking around for a particular Rolex. Saleswoman was not very helpful and gave me the feeling that she didn’t want to deal with me. Probably won’t be back.

Against my better judgment from the extreme Unilocal reviews of either 1-​star or 5-​star reviews with nothing in between, I trekked into Waikiki to find Tourneau to have my watch battery changed. Fortunately, I had another reason to be in Waikiki; otherwise I would have been really upset for having my time wasted!
Waited until the store opened at 10 a.m. this morning only to be told that the watch repairnan wouldn’t be in until 1 p.m. That was very inconvenient and irritating! I can’t wait around in Waikiki until 1 p.m.; I have places to be and things to do!!!
Wish salespeople who answer the telephone tell you everything you need to know up front instead of luring you into the store and wasting your precious time! I felt like I was given the run around, which is really unprofessional and poor customer service.

Love being part of the Tourneau family. Purchased my Breitling in Tourneau of SF. They offer free batt replacement for life and free strap/​bracelet changing as well. My only wish is that they had some way to clean the watches. The sales guy said they had to send the watch out to be cleaned.

I am writing this feedback with hopes of Tourneau taking interest in improving the lack of customer service and knowledge of the staff at the Waikiki — Honolulu, Hawaii location. I recently purchased my watch at a Tourneau in the East Coast of the United States and came home to Hawaii recently so I was looking for a reputable Rolex dealer to do some light external cleaning of my watch’s band. As I walked into Tourneau Waikiki, I was approached immediately by a sales associate asking if I needed assistance. To which I replied and explained what type of service I was looking for — minor watch cleaning of the band. Again the sales person repeated the question and asked whether I was do light external cleaning or internal service. I further clarified that I was interested only in a simple external cleaning of the band. From the moment I was approached throughout the entire conversation, the associate never attempted to look at my wrist, or even ask where I purchased my watch. Instead, she replied that Tourneau offers no such cleaning service. I was shocked. I was embarrassed. After I left, I called the store again the same day and asked the same question. The Tourneau representative over the phone explained that any type cleaning is taken out of the store and also depends on how elaborate the watch is. It’s a shame this explanation differed from my initial treatment when I visited the location in-​person.
I have bought two Rolex pieces from Tourneau in the past and I have never experience such lack in service and class. I am appalled at the first associate who did not even bother to ask where I purchased my watch or overlooked the type of servicing I needed. Sadly, I will never again purchase anything from Tourneau and have shared my thoughts with family and friends who have supported this company for many years. I sincerely hope this letter will be forwarded to the appropriate person to take proper action so potential and existing customers can avoid the same disappointment I experienced today.
I did fnd a reputable Rolex dealer who accepted my watches without hesitation and provide the utmost exceptional customer service — Ben Bridge Timeworks at Ala Moana Center.

Best watch store on the strip, Waikiki, honolulu, Hawaii, etc. It’s high end, customer service is top notch. Manager Jim was exceptional and knowledgable, Andrea and other sales associates are big on customer satisfaction. If you want a nice timepiece or two, stop by here!

Went here to get a watch battery replaced in my wife’s watch. Only $ 25 and took less than 5 minutes. The cashier was training so took longer for the cashier to ring me up then the battery replacement. Just to change a battery you have to fill out a form that takes longer than battery replacement. Why can’t they just change battery and I pay for it.
Still good price, I checked stores at Ala Moana and was going to be $ 35 or other stores send it out 4 – 8 weeks just to change battery.
If you ever need a watch battery changed go to Tourneau.

This store’s lack of service and professionalism is an outright ripoff.
BE WARNED, THEIR WARRANTY IS WORTHLESS !!!
I bought a new Tag Grand Carrera, listed at $ 5500 but on sale, within 1 year, and supposedly still under warranty, the stem would no longer stay in and lock after correctly after adjusting the time. They agreed it was still under warranty and said it would take 2 months to send it out and get it repaired… no problem, I have two other Rolex’s I can wear.
I was emailed 1 month later saying it was going to cost me over $ 350 to fix the problem. I explained it was under warranty and should not cost anything. Remember, I live in Hawaii, I work from home, I wear it maybe two days a month, so in reality, I probably only wore the watch 10 times, my rolex’s are 5 years old without issue, so I know how to operate and care for these watches.
One month later, another email, saying they will adjust the price to only $ 150 something to fix it, then went on to say the watch needed to be over-​hauled, are you KIDDING ??? The watch is less than 1 year old and only worn 10 times !!!
I again said, the watch is like new, still under warranty, please honor the warranty, but instead they returned the watch to the store unfixed and emailed me to say to pick up the unfixed and broken watch.
WHAT TERRIBLE SERVICE, TO NOT HONOR A WARRANTY AND GIVE BACK A CUSTOMER A BROKEN WATCH AFTER HAVING IT OVER 2 MONTHS, WILL NEVER BUY OR REFER ANY0NE TO THIS STORE. I AM A LOCAL AND IT APPEARS THEY DON’T CARE ABOUT TOURISTS OR LOCALS.

Matt B. and I are in the market for a couple of big purchases, one of which is a nice watch for him. We may buy it now or, more likely, we may wait a year, but as long as we were window shopping up and down Waikiki, we decided to stop in and browse the Tourneau. Lower sales tax if we decided to pull the trigger early.
The shop was pretty and well organized, and we gave it a good browse. We were helped by a lovely Korean woman named Diana Kim, who is the main reason I’m writing this review. She was very helpful and forthcoming. She told us everything we wanted to know about the watches we looked at, and we chatted with her about our lives and hers. I liked her a lot, and we took her card and decided we’d go back there if we were to buy a watch on our trip. She even offered us discounts on the watches we liked — good to know that you can haggle.
We couldn’t decide that fast, though, and we’re still not sure when we should make the purchase. I’m sure this Tourneau gets plenty of business, but I would have liked to give Diana the commission. If you’re interested in buying a watch in Waikiki, this is a good spot to do it. Handsome selection, tempting discounts, and great service. All nice things in general, but especially welcome when the goods are priced this high.

Tourneau carries a absolutely huge selection of brands and watches all under one roof. Some of the prices in this Waikiki store are in fact listed well above current msrp so low prices aren’t their specialty.
However, I had picked out a Omega Planet Ocean watch and had agreed upon a lower price than listed on the tag. The salesman then offered a very attractive payment option of 24 month zero percent interest on their own Tourneau credit card. I applied for it and was accepted. Upon ringing up the sale he charged me the full msrp price! I asked why he didn’t honor our lower price, and he replied that was ‘cash or credit card only’. However he added, not with the Tourneau credit card which I had just applied for and been accepted for to purchase this watch specifically. Huh?! Credit card or cash sale is fine for the discount — just not their Tourneau 0% credit card! I can only speculate as to why he didn’t inform me of the card/​store policy and none of the scenarios make him look to be a very honest man.
I attempted to explain the very basic concept of a credit card transaction to this gentleman. No matter what credit card I use, Tourneau or otherwise, are all paid in full upon my signature. They aren’t paid out in monthly increments, so what would it matter what card I use? Had he mentioned the Tourneau card was full msrp purchases only I would not have ever applied for it or allowed Tourneau to have and potentially lose my personal information. Very bad form.
The bottom line is the salesman was less than honest in making Tourneau policy clear. He knew the agreed upon lower price wasn’t applicable if I used the Tourneau card, but he made no attempt to mention that fact & allowed me to wait while they approved my application. He had to know this was a potential issue, since it appeared I planned to use the card — considering the fact that I was applying for it? Hello!
This is the exact type of unprofessional behavior I would expect from a very much less than honest car salesman. Not a ‘high end’ watch store located a few doors down from a Rolex boutique in Waikiki, Hawaii. I am local not a visitor and frequent this store & area constantly. My future business would have been cemented with Tourneau had this salesman not acted in the manner he did. I collect and love watches. Would have been a fair amount of repeat business Id have been happy to bring them over the years had this not gone down like it did.