Na Hoku

I like Na Hoku design and love the concept but if you have small ring size, they might give you little trouble later on. We had a great service from Ala Moana NaHoku store when my husband got an engagement ring few years back and went on to upgrade to a bigger diamond for our wedding Anniversary together. Since my ring size was 4.5 and they only had size 6, the trademark leaf carvings on wedding band was compromised when making the ring size smaller but it was still very pretty design over all. They come with cleaning and stone fitting warranty– which is always well worth the investment… so I thought.
Well, just the other day I went to this store on Kalakaua for the first time while looking for a birthday gift and asked for the cleaning while I was at it, the staff there denied my Wedding ring was their brand… I explained the design was compromised when Na Hoku jeweler downsized my ring band and attached bigger diamond, but she was not happy that I was asking for the cleaning and asked me to go to AlaMoana store where it was purchased since they were too busy to look into their system for my proof of purchase. No customer was at the store during that time.
I went few blocks down to the Beach Walk store and their service was great, they recognized the design right away and cleaned my ring and recommended refitting the stone. Kalakaua location is prime for Waikiki so maybe they don’t have time for customer care or they were maybe stressed that I was there to spend $ 50 not $ 5k, but this was bitter experience for my ring that I LOVE!!!

So disappointed with the item that I bought, plumeria dangling earring, the floating one plumeria fell off, after 3 weeks use… I mean wow, the quality of it, when I called customer service, she explained that loss of a part of jewelry is not covered, even if its quality issue.
Addendum: called the hotline on july 13 or 14^th, spoke to a female customer rep, explained to her i bought the items in waikiki branch around june 16, 2015.
I still have my paperwork, will bring in fishermans wharf branch when i get to san francisco branch.

Wanted a Na Hoku plumeria ring after 5 years of hell… I mean a rough ride. I didn’t want to break the bank like my wedding ring. I won’t look at the the ring the same. I pray I can afford a good opal before I die for my daughter that died. I paid my love… Paid to the guy outside the store. Mele Kalikimaka :)

We bought my engagement ring here and had a very good experience at this store. Susan was our sales lady and she was very helpful and patient with us. I appreciated that she didn’t try to push us over our budget. My ring was custom made in my size, 5.5. Over a year later I love my ring and its quality is excellent. Thank you Susan & Na Hoku for a great experience.

A year ago I got a beautiful rose gold flip flop necklace… constantly getting compliments on it too. I wear it every day & somehow broke the chain, but I managed to clasp it closed (kind of ghetto looking). SO, walking past this store, I decided to ask if they have a jeweler on site that can repair my chain. I was bummed to learn they’d have to ship it off, which I can’t do since I live in Cali & would be going home before it would be fixed. I was prepared to continue wearing it ghetto-​like until I find a jeweler in Cali, but manager Julia was nearby and became my hero. She and an employee (equally nice) were on a mission to find the same chain in store for me so I can swap it out. Perhaps they didn’t want me to represent Na Hoku with my ghetto chain clasp… but I think it’s moreso that they’re just that awesome! :) So grateful for their kindness. Mahalo!

Went shopping in Waikiki during our staycation at the Hale Kulani. Walked in here because I’ve been looking for some Tahitian pearls for my gf. Sales staff looked at us, then ignored us. I guess we didn’t look the part of the tourist that was gonna shell out a lot of money.
We stood there at the counter for a good 3 – 5 minutes looking at the pearls, with a few items that she really liked. The sales lady just stood 10 feet away from us at the same counter, looking at papers. I took the hint, and we spent our money on a few new purses instead. I’ll see how service is at Maui Divers and Margos tomorrow.

i bought a $ 500 gold charm which they attached to my charm bracelet. The charm fell off the very same day because the clasp they used split apart. They refused to replace the charm. It was a special so my husband purchased a 2^nd one for me. They did not even offer a discount. We asked to have the charm soldered to the bracelet so it wouldn’t fall off again. The clasp they used was not gold and tarnished within 2 days. Very disappointed.

The manager at this store (Julia) was extremely friendly, came here to purchase some jewelry for my mother and it was an extremely comfortable environment compared to the jewelry stores that were on the same block.

Very unique Hawaiian jewelry. High quality.