Harry’s Appliance Service

Dont call Harry!!! Total Rip off! Why should he actually use tools? When he can make $ 150.00 for standing in front of a washer for less than 10 minutes?! He did nothing except fill the washer & spin it. I asked him to visually inspect the suspension rods. He lied said he did! I was watching! He did NOT. Then he charged my 84 yo mom $ 146.00 $ 94 travel fee? BS! I still suspect that the suspension is broken. Also he came late.

Don’t use them! They’ll come out and give a brief diagnostic, charge you for for it, explain parts and labor will be more than appliance may be worth so replacing it is best option. He basically walks out $ 100 richer for a 10 min job of looking at your appliance and guesstimating what’s wrong.

Don’t use them! Harry told me I would have to replace my gas range because parts weren’t available. Charged me $ 99 for the service call. I bought a new range only to find that the problem was low pressure in the gas line. Hawaii Gas came out to fix it. Harry does substandard work.

I have used Harry’s for years. They are a local mom & pop shop. As previous reviewers have stated, Harry’s wife answers phones and makes appts.
Yes, she has a heavy Korean accent and to some may sound «rough around edges». We live in Hawaii where many people have «heavy Asian accents»…I don’t think that is a reason to remove stars… She is a nice woman underneath… Yes she can sound like a tough cookie … try being nice to her!!!
Harry is a very nice and very ethical man… I don’t understand the problem with service call fees… do people expect a sole proprietor to drive around to your house multiple times for free? Support mom and pops!
Larry the son is doing more of the calls these days and is also very nice and trustworthy… for the people who can not handle an accent he has none… call him direct on his cell.
I have found their work to be excellent and would recommend to friends and family.

After a disappointing experience of trying to replace our working H/​D compact washer and compact H/​D dryer. We decided to contact Harry’s to see whether our dryer could be repaired before replacing it.
We got an appointment for today which is the next day after I called. We were notified that the tech Larry was delayed in traffic and be 10 minutes late for the appointment. No big thing.
As soon as Larry arrived I explained that my wife was saying that there was a bird chirping sound coming from the dryer and if we had to, could he find and install a new one, since the major store we had just purchased a compact washer and compact dryer from showed up with the wrong type (stacked combo) and they would not remove old units or install the new ones. They don’t lift anything over 12 inches. Sheesh! Of course, we had the unit returned since it was not what we ordered. So what were we supposed to do other than do it ourselves.
Larry said that they could obtain the correct type units and do the removal of the old units & installation of the new ones for us. However as soon as he started our old dryer and heard the noise my wife told me about he immediately knew what was wrong and said he would go down to pick up the parts from his vehicle to repair it.
He was very neat and fast in replacing the defective roller took the initiative to replace the belt which needed to be done anyway in no time flat. He vacuumed & cleaned the unit & motor & reassembled the dryer, tested it and it runs much quieter than before.
They can expect us as repeat customers again and especially when we want to replace the washer dryer units in the future.
We found the charges reasonable and fair.

The first time I used this company, I was quite pleased. The tech arrived on time, identified and resolved my dryer issue. I had to wait a few days, but way less then the two weeks that I had to wait for Sears to have an open appt time. Btw — Sears tried to repair my Bosch dryer with no luck, but still charged me $ 120+ for the visit. I tried to dispute it on my cc too and still got stuck with the charge. Another friend of mine actually had a great experience too, but it was Larry who showed professionalism and was able to quickly repair our appliances. Harry and his wife, who own the business doesn’t communicate very well. The wife schedules the appts with a heavy, heavy asian accent and is often rough around the edges. Harry called to keep me informed when Larry was late for my appt, which was okay. However, after recommending this company to another friend so she could get her oven repaired, disaster occurred.
First, the appt was made with no problem, but no mention of the increased service fee was made by the wife.
Second, when Harry arrived he briefly looked at the oven, made note of two possible parts that need replacing. Confirmed that he would charge another $ 90 service fee, plus the part cost for returning to install one of the two parts identified, but he wasn’t sure if he needed to make a third trip out to install the second part. My friend asked about the charges as he billed her $ 140 for the first visit ($ 90 service charge and $ 40 for his time there). Harry further explained that he would charge another $ 90 to return to install one of the two parts that he suspected was the problem, but if he had to come out a third time to install the other part that might need replacing, he would not charge a third $ 90 fee. (huh? Ridiculously irrational explanations were given)
Lastly, my friend told Harry several times that she would need to schedule the second visit due to a hectic schedule. Unfortunately, Harry basically stalked her today by calling her cell phone four times. He left a message, but due to a hectic schedule, my friend could not check or return the voicemail messages. As she pulls into her driveway, Harry pulls in directly behind her! Imagine her shock as she was all alone with two little kids when he unexpectedly came up to her.
Ultimately, the oven was repaired, but not after much drama and discussion between the two to come to an agreement. So, any further repair issue with any of our three households, we will be seeking repair services from other companies.
Buyer beware, is all we have to say.

Don’t use them for repairs… had to wait 4 days for them to come fix a washing machine and they didn’t show up! Not to mention the woman on the phone is completely crazy and yelled at me!!! Please please use someone else.