Bank of Hawaii

Who charges a freaking $ 5 INACTIVITY FEE! And to close it all the way from California is a bee… USAA ALL THE WAY!

I found Bank of Hawaii’s online banking product unsatisfactory. Their online checking account system would not allow me to set an alert and receive notice of activity in my checking account over a certain amount. With my Bank of Hawaii checking account, fraudulent activity would not be detected until I received my monthly statement. I moved to another Hawaiian bank where the online banking security was equal to accounts I have with larger banks on the mainland. I was further nonplussed when the Bank of Hawaii charged me a fee to close my account. Dealing with the Bank of Hawaii reminded me of the bad old days before banks were concerned with customer service.

This is actually for the Loans Department. I cant find it because its a PO Box address! I dont rate many reviews but today had to be the «icing on the cake». Please do not get a car loan with BOH. I tried to set up a autopayment by going into a branch to set it up. They didnt process it come to find out on the first months bill. Second time they didnt tell me that they take it out of you account at the «ending» of the day. Which I guess you suppose to know even though other financial places do it in the day. I was told to check my checking account and if it wasnt deducted on the day that it is due to go to the nearest Branch and make a payement so I’m not late paying. So came that payment day and I checked my account nothing was taken at 10am. Ran to the nearest branch made a payment. Guess what! the autopaymetn went through and I paid one month twice. Called the loan 1−888−643−3888 Linda who answers asks all the info to tell me they cant help me and that someone will call me back. KIMBERLY who called me back only says their first name not even their title and tell me they wont pay my over draft that they caused because they charged me twice for my car loan. They would only credit back one payment and its not their fault I went to a branch and made a payment on my account. She even told me «maybe you should decide not to do autopayment» By the way her name was KIMBERLY (no title or position told to me). Called back and spoke to Loke she transfered me to a line that kept ringing & ringing. Called back spoke to Shan who then tranfered me to a Juliianne which I asked for a Supervisor or manager but was told they ALL was not available ALL at the same time. Julianne also explained that i shoudl write a letter and its up to the Loan Deapart if they want tor refund me the over darft they had caused with my bank. Told her just let me speak to a higher up. Told me the same thing which I understood but I want a Supervisor or Manager to call me back. She told me they will call me before 4pm today. WOW That means they are busy with a lot of problems. Being in the Customer Service Industry myself and getting treated with this kind of service is really sad. My job you would be going «over and beyond» service trying to make the customer happy but I guess BANK OF HAWAII is «hard up» for crediting back my over draft they caused of $ 87 and they also AFFECTED MY CREDIT!

Disappointing for small business. My family has banked with BOH for generations and I chose them for my business for that reason. However I regret my choice to bank with BOH due to lack of service, impersonal, and older methods of banking. Surprised that over the years it is slow to respond to current technology that other institutions offer. In addition my banker left without any notification/​communication. I called in one day to find out they were gone. I have done some banking with ASB and will be changing over as it is so much more personal, convenient and professional. If you are considering opening a business account, seek out other institutions that will value your business.

So I’ve had nothing but problems with this Bank Of Hawaii. I don’t want to get into some of the things in the past but now they’re trying to nickel and dime me for inactive fees from my accounts. I called the (888) number and she says there’s nothing they can do for me to avoid the upcoming fee. I asked if they could allow me to transfer funds from my accounts and they said, that’s not possible because my accounts are inactive. For me it’s not such a big deal but I’ve learned 2 things, 1. I will never do business Bank Of Hawaii again and 2. It pissed me off enough to give them a bad mark (and that takes a lot).

I’ve been with BOH for over a decade and they have always taken care of me. The staff are friendly and accommodating.
It does get REALLY busy around lunchtime downtown, but that is to be expected.

I’ve been banking with Bank of Hawaii for nearly 15 years now, but I think it’s time to pack up and take my business elsewhere.
The returns on interest-​bearing accounts are completely laughable. I’ve had the Bankohana Lv 2 account for some time (which includes interest-​bearing checking), and the cumulative monthly returns I was getting for my checking and savings accounts were less than $ 2 year! I was literally making pennies each month. These returns were easily eclipsed by the occasional service charge.
Also, I went in person to downgrade my account from Bankohana Lv 2 to a regular account and was told it was done only to find out later it was not done. So again, I go in person to a different branch and request to have my account downgraded. Again, I go home and find out it was not done… The only reason I knew it had not been taken care of was because of the service charges I was being assessed for being under the Bankohana Lv 2 minimum (I ended up having to write to Boh to have my accounts downgraded and the charges reversed).
As some people have suggested, you’re better off going with a credit union. I’ve since opened up an account with Navy Fed and am enjoying excellent returns on my interest-​bearing checking and savings accounts (cumulative about $ 8/​month!), as well as other perks such as ATM fee rebates, and various online services. Navy Fed will soon be my primary bank.
But overall, it’s just not worth it to bank with Bank of Hawaii anymore :(

This bank has the worst customer service I have ever experienced. We have worked with several different banks and never experienced the bad service as BOH provided. We wanted to buy a house and went to talk to the mortgage officer in downtown office, he told us to prepare some materials. We provided all materials in a timely manner since we try to seal the deal as soon as possible. Everything was fine first except when we asked when they can make a decision, the officer told me he has other important things to do and I have to wait. What I don’t understand was he is a mortgage officer, what’s more important than proving service to customer who needs help. The worst things kept coming. After several frustrated and bad experience with the officer, I went to their main office and tried to file a compliant, however, nobody was willing to talk to me. I was at the hobby waiting for the security guard to call people upstairs to talk to me. I can tell from the security guard’s phone conversation, the person who he talked to didn’t want to talk to and referred another person, who again didn’t want to see a disappointed customer. Then what got me even more mad is the officer sent me email later saying he was going to maternity leave and somebody else will take my case, but he doesn’t know who, so can’t tell me either. So I ended up with tight schedule and nobody to work on the loans. I decided to get help from some other bank. Good thing is I made the deal eventually, thanks for the extra efforts the other bank staff put in. Later, we transferred all our savings and investment to that bank from mainland. I guess BOH doesn’t care for my money then. I will never set my foot in Bank of Hawaii again.

This review is not for any particular branch. The whole BOH organization disappoints in so many ways, over so many years.
I used to bank with them over 10 years ago, and I left, as they turned their credit card from Visa to Amex. And then when you called BOH or Amex, they kept saying Hawaii was a foreign country and would transfer you to their international call center. WTH.
But anyway, my rant today, is that we have a super jumbo mortgage with them, we have a personal banker account rep (who seems to have left), and every time we try and contact them for help with one of their products (Home equityline was today’s call), its a exercise in frustration.
Then when you submit a complaint, they call back and try to kiss, kiss, but yet their service still sucks, as they don’t bother putting improvement processes in place, it seems.
Can’t wait until we have 100% of our banking with our credit union in the future.
Goodbye wall street and all its brethren.

Regardless, if I closed my accounts to combine my money with my husband, the accounts person didnt even try to persuade me to stay even though I had been a customer for nearly 30 years. It’s probably cuz I didn’t have enough money for them to care. She didn’t really seem to care like I was bothering her. When I got my closing statements in the mail, there wasn’t even a survey to see if I was satisfied with the service. I get that letter from other businesses that care about a customer. I’m taking my loyalty elsewhere.

Not sure how to review this bank. Its okay. Lines can get very long during lunch time since thats when people go do their errands. When the line gets long be prepared to wait 15 – 20 minutes sometimes. NOt sure why they dont have alot of tellers on hand.
Also the ATM thats inside the bank /​branch ALWAYS seems to be broken. I think its more broken than it is working.
Also this branch closes at 3PM Monday to Thursday and a little bit later on Friday.

This bank is horrible… they try to charge fees for everything. When compared to what other banks have to offer they are way down the list. The customer service is poor and the majority of the employees are incompetent and arrogant. That is a horrible combo in a customer service industry. Please put your money somewhere else. The worst part is if you have a complaint you are not allowed to speak to anyone. The bank should be a part of a communist society!

Das my bank!
Good crew.

BOH. two stars because you only have 2 in store branches, ASB and FHB all have convenient ISB’s.
You guys also lost the bid to carry atm’s at 7 – 11, that was huge for me. FHB now has all the 7 – 11 atms as well as Ala Moana. its so hard to find a BOH atm though you boast you guys have the most around?
I am highly considering changing institutions based on these two reasons.

The bank itself is in a very old building and it is large in size. You know it’s old style banking because when a teller is open, a light will ‘ding’ and direct you to his or her window. The architecture inside is also very nostalgic.
What does drive me NUTS is the old fashioned way of doing business. In California, I don’t remember the last time I had to physically write out a deposit slip to deposit something. All I did was swipe my card and key in my PIN number and off you go.
I’ve had to deposit checks the last week and each time I went (except the first time) I had to write out a deposit slip along with the checks to have them deposited into the account. The first time, I just went to the counter and the lady looked at me like I was some crazy person because I said «don’t you have a box where I can just swipe my card»? Anyway, obviously not! She wrote out my deposit slip for me but wasn’t impressed that she had to do it.