Balenciaga

Say Hi to Julie for me! Nicest, most sincere person I’ve met in a long time. She’s the one who helped me with my 2015 Holiday bag! Thank you for everything :)

Before Balenciaga opened up, they had it available at Neiman Marcus. I don’t know if I’m biased, but I like purchasing leather goods at their actual store instead of department stores (it’s just my preference). Last year I bought my first Balenciaga bag and was helped by a girl named Sarah. At that time of my purchase, I had asked for a box because I like to keep my bags stored in their box when not in use. She handed the shopping bag to me and it was just the dust bag tied up. She then told me that they don’t do boxes but with Balenciaga being a premier designer, I would think they would have boxes available for handbags just like any other designer. But hey, I’m not complaining lol I got over it.
This review is mainly about the service I received from Kellee. I love Balenciaga bags so much that I decided to get another one. Kellee is just a doll! She kindly greeted us and was just so sweet the entire time! She brought out different colors for me to look at it but I was unsure with which one I really liked so I wanted to give it some thought before purchasing. She gave me her business card and wrote down the different styles I was interested in, along with it’s price. I went back this past Sunday and I was glad to see Kellee working again as I wanted to purchase the bag from her. I used the bag a few times since the day I got it but after 4 days I notice that the stitching on the inside of the bag was loose and had completely fallen apart that it had the Balenciaga metal plate hanging by one side. I called the store and Kellee answered the line and advised me to come in asap so she can replace the entire bag for me since it’s only been 4 days. When I went back, she had one already on hold for me since it just arrived that morning! I was so happy because i thought I had to get it shipped out for it to get fixed. I showed her what happened to my bag and she told me to examine the new one that i’ll be getting as replacement. I told her it looked good but she insisted that I look it over, just in case. Overall, Kellee made my experience at Balenciaga fun, amazing and her outstanding service was just over the top. I’m excited to go back just because she’s so great!!! Thank you Kellee for your time!!! :)

I had an excellent experience here and I walked away with the cutest everyday bag if you’re not looking for a purse doesn’t have its name all over the bag. There was a special going on so I saved 15% today! Thanks Sarah for teaching me how to care for the bag too. I would like to preserve it as much as possible.

When I walked in, I was instantly greeted by Julie! She was very helpful and I would definitely go back to see her for my next purchase!

Being one of my favorite designer brands, I decided to check out their store while in Hawaii.
As we came in, we were greeted with smiles by Julie asking if we were looking for anything in particular. She gave me that freedom to look around without hanging right behind my shoulder after telling her I just wanted to browse through the store first. She was readily available when I had questions and was very accommodating to get some items for me that were not on display. Side note: Don’t get me wrong, I’m straight and happily married but Julie is sooooooo pretty that I caught myself staring at her a few times. LOL!
Meanwhile, I love how the store showcases all their colorful purses. It’s bright inside and their interior color is neutral to really make all their items pop especially with their spring collection of colorful hues. I just wish they had their wallets out on display, too. I was in the market for one and I had to ask her to show me what they had. They were all in a drawer that was hidden, not a glass showcase or anything of that sort. Thankfully she was there to assist all the way. I didn’t leave the store empty-​handed and was very excited with my purchase. A week later back at home, I got a «thank you» card in the mail from Julie hoping that I am happy with my new wallet and enjoying it. That’s quality customer service right there! Great store, great service!

Balenciaga opened its door to Ala Moana Mall about two weekends ago. I dropped on by to see what the store had to offer and to see what the latest fashion trend was in good olé Ala Moana.
Definitely very high end purses, shoes, fashion and wallets. You definitely won’t be seeing any of your typical teenagers running around school with a Balenciaga purse.
The store fixtures and displays were simply, artsy yet and tasteful. I especially liked the honeycomb puka the purses resided in. Nice touch!
Is it me or do I see a happy face on each of their purses? It put a smile on my face.