Chase Bank

Poor service. Disorganized. Keeping my money with them, am a business customer even… and made to wait with no instruction so was made to wait a second time for services… then denied use of a restroom facility… I don’t get it.

Worst customer service ever the girl that helped me today was very rude. Managers should train them to give better hospitality.

Seriously? This branch and pretty much all branches suck.
At the moment we have two tellers and 17 people in line. I’ve been here over 20 minutes. Why in the hell did this bank decide to eliminate the number from human bankers from (at times) 10 – 15 to 3 or two. These this particular branch has like 10 ATMs in the lobby why did they need to replace humans with 10 machines inside.
This is utterly ridiculous. Im am seriously considering another bank or even a credit union like WesCom credit union.
But hey I will congratulate this branch on having a high number of people walking around telling you to use one of the machines they’ve been replaced with.
This place really really sucks.
This post has taken me 15 minutes to finish since i started because everyone in line keeps bitching and I keep chiming in and in this time I’ve only moved two places.
BRING BACK MORE HUMAN TELLERS!!!
FOR THE SAKE OF SANITY!!!

They used to be good.
Ever since they put ATM machines in the branches they cut their human personnel and everything is horrible.
The machines are very limited as to what they can do and the lines to handle your own money is RIDICULOUS.
Today I stood in line to stand in line.
I hope they will change soon!

Unacceptable lack of service. If you need anything at all that required a human being, be prepared to wait in line 30 min to an hour. Unreal!!!

These idiots got rid of all the teller windows but 2 and installed a bunch of electronic ATMs inside. So now the line is like 20 people long at all times. Moving with the times hey? But if your customers aren’t ready to give up their money to a machine and need personal help, you need to understand your demographic. I’ll never come to this branch again, and probably end up changing banks. Asinine.

Typical bank. Unfortunately they removed live teller people to install machines. If you need assistance from a live human, expect to spend 30 – 60 minutes waiting in line! There goes my lunch break! First of the month tends to be one of the worse days.

DO NOT BANK WITH CHASE.
A month ago I opened a business account at this branch. All seemed well with it until I logged into the account today to find it had been closed. I was never called, e-​mailed, sent a letter, nothing. Turns out whoever opened my account didn’t file all the necessary documentation, so instead of notifying me so I could bring it back in, they just closed my account without saying anything.
To add insult to injury, all the money that was in it will now be MAILED TO ME AS A CASHIER’S CHECK that literally anyone could cash. Their customer service people bordered between apathetic and rude as they more or less told me that that’s the way it is, then hilariously suggested that when I get my own money back I should come in and open a brand new business account with them.
Since there is literally nothing I can do except hope my money actually shows up, I have come here to forewarn you: DO NOT BANK WITH CHASE.

They replaced all the tellers with useless complicated automatic teller machines. Now there’s a huge wait to talk to a person, which is the whole point of going to the bank. Super lame, this totally makes me want to bank somewhere else, with a more personal touch. I’m in support of employing humans and not replacing them with robots. Banking at Chase now feels like banking at a big evil corporation, oh wait that’s was the always the case.

Not very happy with the new layout in the room. They’ve removed most teller windows (now they have three, down from approx. 10 before) and replaced them with teller machines. As I never carry my debit card, now I have to wait in a longer line to make deposits. People who work here are lovely, but…
Update, July 6: the lines are now even longer. Just might switch to another bank.

I went there today on an off chance I could see a personal banker and deposit my boss’ checks. WRONG! Not only were there a ton of people there (more than I have ever seen at one time at a bank) but everything has been replaced by machines. There are only three tellers available. Ever! The line was sooooo long and then one of the tellers got up and left. I get it. It’s your break time. But the bank needs someone to over that person. Then there was a teller having a conversation with people. An extended conversation even after the transaction was done. Hello!!! There’s a line! Chit chat needs to be over with. People have places to be. Things to do. I’m definitely going to stick to the branch I usually go to. This one was absolutely absurd. Only plus is that it has good parking.

Please please please do something about the homeless people who sleep next to the front door at night. It makes doing atm transactions in the evening uncomfortable. I’m not heartless to people who need help or down on their luck but the people who camp out here are aggressive about asking for money when clearly I’m here to deposit or take out cash. Why is there no security at night?
Other than that, this is location is fine. It gets very busy during the afternoon but the parking lot is pretty large. The recent remodeling looks nice. It is what it is.

Damn it, Chase.
I’ve been going to this Chase since it was a Washington Mutual, and I’ve always appreciated their customer service. My main personal banker, Michelle, is still my fave of all time and she’s even called me on my birthday so, if she’s still there, kudos!
However…the bank itself really screwed itself by taking away its wonderful tellers and replacing them with machines. I’m sure this was just a ploy to save money or something, but it’s a real shame. I usually don’t need a teller, but I had to go into the bank last weekend to get temporary checks and it took about 30 minutes to get through the line since they now only have two or three tellers working. I hope this little experiment of theirs goes awry because it’s clear that the customers aren’t very happy with it.

I used to love coming here. But not anymore since they replaced most tellers with the new automated machines.
1. They didn’t have to install machines inside the main floor as they have more than a dozen atm machines outside (its still inside the building but not on the main floor).
2. A lot of transactions cant be done with the machine– eg cashier’s checks
3. The lines now to see a teller are so much longer than before.
4. What happened to the Business Account Lane?
5. There is less feeling of «costumer service».
6. There are a lot more reason why I am not happy with what happened to this branch but it is almost my turn at the counter. So I will end here.
Oh well…

I want to personally thank Anaida for helping me out and being so patient with me. This is probably the best experience I’ve had a bank. Thank you !!

I wish I could give negative stars. They installed the arm machines and got rid of tellers. I am depositing into someone else’s account for which I do not have their card. You have to wait over 40 minutes to do a deposit. Chase does not care about their customers. This is ridiculous. If I haven’t already closed my chase account for pour service this would have been the reason I closed it.

I have always had a great experience at this branch. Everyone from Roxanna, Brian and Anaida. They have always been helpful and are able answer all my questions. I’m in and out of there in a very short amount of time. I’m surprised by Adrienne K. comments. Anaida has always been professional and courteous.

The reviews on customer service at the branch are true! Awful, awful, awful. First of all, we weren’t greeted by Chase staff – the security guard was the one who first acknowledged us and let staff know we were next in line to speak with someone.
On Saturday afternoon, we were served by Anaida. We are an unmarried duo, looking to open joint bank and savings accounts. The entire time, she addressed her questions and comments only to my man and didn’t even shake my hand or introduce herself (gender equality at its finest). It’s been a while since I’ve opened an account and this entire process took 90 minutes! When working with Anaida, everything was just awkward. She would ask my man questions to complete but he couldn’t see the monitor to make sure everything she was typing was accurate. She asked him if he is familiar with online and mobile banking, to which he responded with ‘yes’, but then 30 minutes later, she wasted time teaching him how to log in to the website and how to download the app the his android.
The only thing I’m thankful for is that we were able to walk away with a joint account. I hope the hype about Chase banking convenience is legit.

This branch has a waiting time of 30 min ,
Its like dmv .
Customer service is good, but waiting is killing i can wait 30 min to make a simple payment .
They could simply higher more employee to avoid this lines

there’s nothing I like LESS than walking into a bank to have some kid who could be my great grandchild, giving me a hearty «H, how are you. Would he like me to tell him. I have life threatening illnesses in my family, I’m a senior, my bones hurt and I do NOT WANT To wait in line, and always there is a line. The best and only good thing about this branch was the very kind security officer of Phillipino descent who opened and closed the door for me and knew how to have the right attitude. WHY DO THESE BANKS INSIST on violating personal space. CHASE is not the only one, but
this branch drove me crazy and THEY always have lines!