Rodenhiser – Plumbing, Heating, and Air Conditioning

Mike P was super helpful and fair in helping us resolve a clog from a middle of the night diaper blowout resulting in wipes and accidentally a onesie getting flushed down our toilet. He walked us through the options and started with the cheapest approach first which luckily for us worked! Highly recommend Mike and Rodenhiser!

I had a clogged drain in the basement, not the main drain. Called the company on Tuesday and scheduled an appointment on Friday. The technician showed up and looked at the drain (looked at the configuration maybe?) without even turning on the water, gave me a quote of $ 490 to snake it. I knew i t was very expensive for just snaking but I needed the problem solved soon so I said go for it. He went back to the company to get the snake (he came out knowing I had a drain problem, why isn’t the snake in the truck?) and came back in about less than an hour (I was doing yoga which was about 15 min a session and I was in my 4^th). I opened the door and he started getting his stuff ready while I went back to finish my 4^th session. I heard him going in and out a few times so I went to check on him, he said there’s a lot of grease and the snake isn’t going in. So I asked him «is this the only way? To snake it?» He said «yea, that’s all I can do. Without a camera I won’t know what is it like inside. I will keep trying“I said ok and went upstairs. Then my husband came home, went straight to the basement to see how the plumber was doing. I heard them talking so I went down too. The plumber was saying the snake wouldn’t work, it needs a jet flush (from a real drain cleaning company) or they can dig my floor and replace the cast piping underground. I left them alone as the plumber gave an estimate for replacing the pipe ($ 5000). When my husband saw him off and came upstairs he complained about paying $ 150 for nothing and blaming me for finding this company. I was in for quite a surprise when he said we got charged $ 150 for «attempted but failed». $ 150 for less than 30 mins being here and more than half of the time was giving estimate, are you serious? They might had this policy all along but I was not informed at all. $ 75 for «estimate but not hired» and $ 490 for snaking the drain open. Never was a $ 150 charge for «trying to see what I can do» I was ever informed. That’s probably how they do business, I don’t know. When I later called their company and asked for the charge they say «it’s a severe blockage». I guess that’s what I hired a professional for right? Point is if drain isn’t your specialty just tell me. Don’t book an appointment and send in a Micky mouse plumber and tell me I have to replace my pipes. Not happy at all!
Update next day (Saturday): rented an auto feed ½ inch drain snake from Home Depot ($ 58 for 4 hours. Don’t get the bigger ¾ one if you are NOT using for the big main drain. Attachment heads too big to go into my 2 inch pipe) a big bottle of professional strength Drano ($ 14), the clog was open! If it was actually a DIY job, and this company did not even have the proper machine to open drains, they are probably just sending sales person to give estimates for digging and changing pipes. I’m asking my $ 150 back on Monday! It wasn’t even «attempted and failed», it was «standing by a machine and making it look like I tried».

I want to commend Alex de Montigny who did our AC maintenance on 6÷15÷16. He spent 5 hours resolving problems that he discovered when he did his inspection. He was willing to take care of the problems himslf rather than write them up for a later service visit. He was thorough, informative, professional, and a great representative of the company.

I’m very happy with the service from Rodenheiser. Pat B and Greg P were very professional. The job was in an old house. No easy access to the basement. They were great! Up and down those stairs as many times as it took to clear out the old furnace and bring in the new. Everyone at Ridenhiser has been great! From the sales staff to the office staff to the installation staff. I couldn’t be happier!

Not starting out on the right foot. Called to get a rep out to look at installing 2 toilets. The guy never showed up, and the company finally called me 15 min before the window closed. Pretty shady if you ask me — they charge $ 75 just to come out and give you an estimate and then they don’t even show.
During our call, she said she could send them tomorrow with the same window. I told her unacceptable — first time on me — second time on you. I want a narrower window. She called back stating first thing in the morning.
The jury still out on the rest of the job. I WILL be coming back and updating this. Things I am looking for:
1. price
2. job done correctly
3. work performed warranty
4. do they clean up after themselves
Well, here is the final chapter of this review:
1. Price, was quoted at over a thousand dollars. I used Unilocal and found another plumber (local small business) that said it would be about three fifty. When I asked the guy why my quote was so high, he actually replied with: we have alot of overhead. LOL
2. Not going with this company nor will I call them for anything else.
In my opinion, this company is too big for residential work.

I have now used Rodenhiser for 2 water heaters, instalation of an outside silcock along with required plumbing and a replacement job for a leaky pipe I just could not fix myself.
every service the workers were always professional and courteous.
I live in a mobile home so my water heater is not standard size it is tall and skinny. I did not know this and my technician called to 4 different warehouse stores on a Sunday to try and find the one that fits. lucky he did it turned into a 6 hour job for him but for me prices are set on services not tick to know of the clock.
a few recommendations for potential clients. be sure to mention the online discount when scheduling, normally $ 50 but still save you money. If you know something odd, like my water heater size, be sure to tell the scheduler multiple times on the phone and if the team gives you a heads up call mention that again.
$ 75 plumbing charge for estimate but normally will give you up to 3 options to fix any problems.
Pricey good work but if you know a good enough guy for the job maybe save a few bucks. if they make the mistake they’ll cover the cost however. also get warranties and premium deal if you are going to use them a few times in a row.

Rick D. and Mark M. were thorough, knowledgable, courteous, and patient. I highly recommend them!

I will preface by saying that Rodenhiser is pretty expensive, but from what we have seen so far, the quality and performance of their product is fantastic and worth it. We had a new boiler system installed and the system is pretty unbelievable. The equipment quality and hand-​built zoning system is impressive.
Ed and Peter were the two individuals who completed the installation and they were excellent… on time, worked their tails off, and definitely showed they cared about the quality of their service… to the point where Ed was obviously upset at a very minor hardware issue that he promptly remedied prior to completion of the project :)
Ryan B was our sales rep and he did a great job of explaining our options, walking us through the purchase and Mass Save process, and overall making us feel comfortable with spending 16K.
Highly recommend, especially with the Mass Save program.

I have high expectations of service providers, and strong customer service is to be acknowledged. Rodenhiser certainly aims to meet these expectations. Alex D came to do routine maintenance on my HVAC system and was an absolute pleasure to work with. He arrived promptly, was very informative, and went beyond what he was required to do; cleaning the area in the closet that housed the unit and water heater, and other minor adjustments. I hope to work with him again.
Leah

Great job by Ryan M at Rodenhiser! Very polite, professional and thorough. The average customer knows little or nothing about their HVAC system, which necessitates a high level of trust with their service provider. I heard good things about Rodenhiser through a neighbor, and was impressed with this initial spring service call. Fingers crossed there are no issues that necessitate a mid-​season callback… but I’m confident that Rodenhiser would be there and up-​to-​the-​task if I needed assistance in a hurry. Otherwise, I’ll look forward to the heating maintenance in the fall!

Had a great experience with Rodenhiser, the sales rep Rick, the staff and the technicians Ed and Peter.
They were on top of it, professional, pleasant, easy to talk to and not pushy which is impenitent for me.
Rick came late to our house for an appointment made sure to explain in details the different options available and followed up promptly with the information needed. Even when it came it finishing the paperwork, Rick was still involved with the process. Great customer service.
Kathy and the staff in the office were always pleasant over the phone, really helpful and when it got confusing, she was patient and more than happy to help.
Finally Ed and Peter made themselves unnoticeable for two days during the installation. They came early in the morning, protected the floors to make sure they didn’t bring mud into the house and kept me in the loop throughout the install.
Overall, great experience and highly recommend them.

We called Rodenhiser when our sump pump broke and our other «plumber» never returned our call. We’ve had them back about 5 times to do things from replacing every toilet we own to replacing the kitchen sink. They’re amazing. Reliable, professional and consistent. I think the Atomic Clock people use Rodenhiser to verify their time — these guys are ALWAYS on time.
We’ve recommend them to everyone we know with plumbing. We recommend them to you, too, dear reader. You get what you pay for, and although there may be cheaper places out there, there are none as professional, reliable, courteous and, well, just wonderful as Rodenhiser.

Spring in New England holds many surprises-​70 degrees one day, 30 the next. We just had our 40 year old furnace replaced by a state of the art new one by Rodenhiser. The technicians couldn’t have been nicer. They arrived exactly when they said they would, worked continuously, (I don’t think they even stopped for lunch) And left the basement looking better than when they started. Without being asked, they fixed a few other issues that had nothing to do with the installation. I didn’t even know these issues existed. I even think I really understand everything they explained about the care and feeding of our new system, no small matter! Moe and Pat were efficient, friendly and so very neat. Now when the temperature drops lower tomorrow as predicted, we will be snug and cozy.

Another awesome experience with Rodenhiser. Had previously worked with Rodenhiser on my steam boiler and was very satisfied. Had Phil A. give me a quote on some electrical work (update hard wired smoke alarms/​switch 2 to CO detectors) convert switch to GFI and replace bathroom vent with a vent/​light combo in shower. Quotes were thorough and he gave me several options to choose from including discounts with their service agreement and financing the payments as it was a bit expensive.
Phil and Brian C. arrived on time with smiles. Service time was exactly as quoted. Phil checked with me on a minor change to vent location which was fine. They were very friendly and professional. They cleaned up after it was done and put things back. He even tightened my doorknob on the front door when he noticed it was loose! Great job guys. I’ll be calling you back for additional work in the future. Highly recommend.

Great as always. They installed a toilet for me, let me know about all the little issues, and did the job right.

This was a fantastic experience from beginning to end. The team showed up at 7 am and worked straight through, staying well into the night on the second day. The installation of our new system was excellent. We had an interim water heater for the overnight and by the end of the installation the system gave us perfect hot water on demand. No more cold showers.

They are coming back later this month to install some appliances and do the sink and laundry room. Slowly but surely this old house is getting a face lift and getting upgraded to energy efficient systems. The team was extremely nice and explained all the systems. They left my basement completely updated and immaculately clean.
My thanks to Ed, Peter, Jamie and the rest of the team for masterfully dealing with an old house and all its little quirks, from handling molten lead to installing state of the art systems. You guys are fantastic.
Thank you
Jose

Ryan B. quoted our new system, spent a lot of time with us showing us what they could and couldn’t do. He gave us options, and had a lot of patience with our questions. On the spot he gave us a presentation of all of our options.
Moe H. and Pat B. did our install. They were polite, clean and answered all of our questions and had suggestions for everything we asked about. They also left my house clean when they were done, and showed us everything they installed and went over every detail.
I would absolutely recommend the company and Moe and Pat.

Phil A. from Rodenhiser came out on short notice on Super Bowl Sunday shortly before kickoff and worked for several hours in order to restore power to our house. We had been without power for two and a half days, and temperatures in the home were barely above 40 degrees and falling by the time the power company did their portion of the job Sunday afternoon.
We called Rodenhiser as soon as the power company gave the green light for an electrician to come finish the work, which was around 4:30PM. Phil arrived around 6:15 and saved the day. It’s very possible that an additional night without power could have lead to damage from frozen pipes, and so we couldn’t wait until Monday to have someone come out.
Knowing you can get quality professional work done on short notice even on the weekends is the reason Rodenhiser has become our go-​to company for electrical, plumbing and HVAC. Thank you Phil and Rodenhiser!

Had no heat on the coldest day of the year and because I don’t have a contract with a specific oil co., I was having a hard time finding someone to come out. Not only did they come in a few hours and fix my problem, they came back an hour later when my heat wouldn’t shut down. Tom was great and they didn’t even charge for a second service charge which he could have easily done after spending an additional 45 minutes fixing the problem. The bill was also very reasonable.
Thanks!!!

Total no shows — twice!!! I’d give no stars if that were an option.
We called to have a heating system check. Granted, it was no emergency but I still had to make a appointment, take off work, and sit around for half a day on two separate occasions to wait for them to show up, which they didn’t.
The first time, they called 20 minutes after the time frame they gave me expired (10 – 1) to tell me that the tech was running late due to emergencies. They weren’t exactly sure when I could expect him, so I offered to reschedule since I couldn’t wait at home the rest of the day. Stuff happens, right?
Well, the second time, I called them a half hour before the appointment window (1 – 4) expired, only to be told again that they had emergencies and couldn’t make it that day and that I’d need to reschedule.
If your techs are running that far behind schedule and can’t make it that day, why wouldn’t you contact your customers earlier on to let them know? I guess 8 hours of my life and my pay doesn’t matter much to you.
And no, I won’t be rescheduling that appointment again.