Royal Moore Subaru

I came to write a review here and I saw Scott M’s review’s — I agree with everything he has said in the first paragraph.
My wife and I went to this dealership on a Saturday afternoon to get a quick quote on 2016 Outback. The sales specialist Jeff walked to the parking area to welcome us. Since we had already driven the vehicle before, we didn’t want to waste time on test drive. We gave him our requirements; he and his manager Don ran some numbers and gave us a decent price. We didn’t haggle over the price one little bit. Then Jeff revealed they didn’t have the specific color with them, so they would bring one from Washington. He told us we would receive the car with 200 miles on it, to which we said okay, rather reluctantly. He spoke uncomfortably at times, but I thought he was old school. He said things like «I don’t want you to die in my office» just because my wife had cold. Who wishes death for their customers? Seriously?
The next day there was no call or email from Jeff. On Monday also, there was no update. On Tuesday, my wife called them only to hear that Subaru is recalling the 2016 Outback (some cars) and that our car is being checked. We were thoroughly disappointed.
We went to the dealership to talk about it, but Jeff was outright rude. At first, he started saying the car has no issues and that we should blindly trust him. Then we noticed that the car had 505 miles instead of 200 as we were told. 500 is almost like buying a used car! It makes no difference to Jeff, because he is not the one paying for the car.
Jeff didn’t want to hear our point of view, nor did care about our concerns. All he expected us to do was say yes to whatever he said. We wanted to discuss with him for a few minutes to be reassured, but all he wanted to hear was yes. He took all our Saturday afternoon to get us a quote, but couldn’t speak to us for two minutes to hear our concerns. At this point, he clearly started getting upset and started hurling insults (and sarcasm) at us. We were respectful and told him we couldn’t trust the business, he got offended and walked out on us. His sarcasm of the day was «Do you understand what it means?» He probably spoke only English (so naturally he would be a better speaker), but it’s such a pity that in the only language he spoke, he couldn’t be nice.

I had email correspondence with a salesperson at Royal Moore and he was kind enough to respond immediately. We discussed an Outback and he asked me what I wanted on it. I gave him my specs and he came back with a quote. I wrote him back and he again repeated this same quote. A short time later, he described the exact car I was looking for an gave me yet a 3^rd quote which was lower than the previous 2. I wrote back and said I wanted it and would come out over the weekend. Someone else then responded by phone and said, in so many words, «oops, that salesperson made a mistake» and gave me a quote significantly higher than the other 3 quotes that were provided in writing! I would NEVER do business with this dealership as they either use deceptive practices or are totally incompetent! These are the types that gives car salespeople bad reputations! Don’t trust anything they say or even put into writing!

Very poor experience in trying to buy a car. Totally ignored on the lot by all salespersons. Wanted to meet the internet sales person that I had been in contact with. All salespersons turned away and did not even want to help me. Apparently business is good for them. If you want to be treated like a human being work through an auto broker like Auto Solutions. These people are not at all interested in new business. Enjoy life don’t go here to buy your car. There are so many other places and they are all better than Royal Moore Subaru.

I just find ou that the GAP insurance was a voluntary purchased …they told me it was neccesary for the toyota financing … this place is so UNETHICAL. My experience with Royal Moore Nissan was a DISASTER. Not sure where to begin. On Feb 17^th my wife and I started looking for a new car and began our search at Royal Moore Nissan. We were driving our Jeep, which we were very satisfied with, except that it had very low fuel efficiency. Once we got to Royal Moore, Brian approached us and he showed us some cars which not only have great fuel efficiency but are also supposed to be reliable and safe.
After we looked at few cars I really liked a 2013 Altima SE but my wife still was hesitant about the purchase; however, they, as great salesmen they are, they used their tactics and we decided to move forward with the purchase as it seemed like a great deal. The very next day (⁰²⁄₁₈) we started noticing that the break would squeal when going on reverse, also the engine had a rumbling sound, the other thing was that every time we turned on the A/​C the car would lick on the passenger side. I took the car back to be look, and they told me everything was normal. However, the next day (⁰²⁄₁₉) we took it back AGAIN to service as the issues I mentioned where getting worst.
They gave us the car back and they mentioned that the car was in perfect condition and that the breaks were at 70%-75% and they mentioned again that the sound and licking was normal. We started to get concerned, since although they kept insisting that these things were normal you don’t expect to have these worries on a relatively new car. The car almost felt and sounded like and older car.
On ⁰²⁄₂₂ my wife (already frustrated about the issues) went back to Royal Moore Nissan to speak with the sales manager that helped us with the purchase. He then agreed to drive the car to see these issues for himself when he came back, he said he didn’t hear anything and asked my wife if she was sure she released the park break every time, to which she responded yes that was not the issue at hand. At this point, his friendly attitude changed and became rude and told my wife to leave the car so service would check it and come back the next day to pick it up.
On ⁰²⁄₂₃ we went back to pick up the car and waited about 2 hrs ant the manager in the service department told us everything was looking good and he recommended that we drove the car in the sport mode so that the rumbling sound would go away. At this point, we were not at all satisfied with the car, therefore, we approached Brian (who by the way was always very nice and seemed to have our best interest in mind and always willing to help) again, he ask if he could go in the car while we drove it so he could hear the sounds for himself. Once he got in the car, we hit reverse and there was the sound of the breaks squealing (even with the windows all the way close). The engine rumbling sound was there to and he noticed it too and the sound was now there for longer periods and to make matters worse, the traction light on the panel came on out of nowhere. When we came back to the dealership he asked one of the mechanics to drive the car with me, and at this point, they finally acknowledge that the rumbling sound was an issue and they would check the traction light!!!
My wife asked for the situation to be rectified since, it hadn’t even been a week and we were already having these issues. We then agreed to look at other cars to trade out the 2013 Altima since we had already trade our Jeep. At this point we decided that a Toyota would be our best option. We found a Toyota we liked and went through the process, since we had bought the 2013 Altima there, we thought that we would be getting the same amount we paid for it as a trade in value and that due to all of the issues they would assume responsibility: however, that was not the case, since they wanted to give us $ 2000 less of what we had pay for the Altima. After we went back and forward, they gave us only $ 1500 less of what we paid for the Altima and they made it seem as if they were doing us a favor. So basically we got screwed in this deal too.
I only recommend that when you go to Royal Moore Nissan to buy a car, take a mechanic with you. NIGHTMARE FROM THE BEGINNING TO THE END!!!

Not one part of my experience at this dealership would ever warrant me coming back, in fact I am more likely to go out of my way to tell my friends to NEVER visit this dealership!
The husband and I happened to be looking into trading my current car in for a 2016 forester xt. So naturally we wanted to test drive one. To our surprise they did not have a single new forester in stock, and we ended up having to drive an older model.
Test drive wasn’t bad, however the salesman couldn’t handle silence at all, and kept talking on and on, trying to spout his «Subaru knowledge «which was completely wrong. This nonstop talking didn’t stop there, it continued all the way inside as we decided to run some numbers and possibly just custom order an xt.
At this point we figured, we could just deal with the blabbering salesman, get our info and get out of there. Guess we should have known better, as he continued to talk almost to the point of giving us a headache. Anywho, he must have finally figured it out as he had us fill out some paperwork and then disappeared to speak with their finance manager. He sat in silence, after his attempts at making small talk went no where while we waited for the finance manager.
The Finance manager was beyond rude, didn’t listen to us at all, kept coming back with lowball numbers for our trade in and higher monthly payments even with a substantial down payment. At that point we had put up with all we could handle and promptly left after their next «offer «.
All in all, we will be purchasing our new forester xt at a different dealership (30 miles away!) and will NEVER return. Such a disappointment as we live quite close to this dealership. Can’t imagine they are doing well with the horrendous customer service, and salesmen that don’t know when to shut up… Not a pleasant experience at all!

The experience I had with Royal Moore Subaru was so profoundly bad that I’m having trouble finding the words needed to describe it. I can’t remember feeling so frustrated, irritated, disrespected, and taken for granted by any business I’ve ever dealt with.
Allow me to explain…
I came into contact with Royal Moore through a USAA’s TrueCar Car Buying Service. When I searched for a good price on a 2016 Crosstrek, this was the only dealership within 25 miles that came back, so it was the natural starting point.
My initial experience with the Sales Specialist (Jeff Anderson) was good. We had a thorough, informative test drive, although the route didn’t take us on the freeway, and he was sufficiently knowledgeable about the car. I appreciated Jeff’s laid-​back style. He didn’t seem pushy at all or have that «slimy salesman» vibe. We left the dealership with a good quote to go test-​drive some other makes. At the end of the day, it was down to the Crosstrek and one other car. My wife and I decided we needed more time in each to make a decision, so I called Jeff and asked if we could come in the next day for an extended test drive without a salesman in the car. He said it’s not something they do very often, but they could fill out a piece of paper that would essentially «loan» us the car so we could go drive around a bit on our own. We just needed to bring our insurance card and licenses. Perfect, exactly what we wanted.
Aaaaaand then the next day happened.
When we arrived at the dealership, Jeff had us sit down without even greeting us and then he disappeared for about 20 minutes. We saw him walking around, but he never bothered to tell us what was going on. Irritating, but whatever. When he finally came back, he said we could borrow a 2015 Crosstrek, but they had to jump-​start it, so don’t turn it off (yes, seriously). As you may recall, we were interested in the 2016, and preferably one that did not require a jump-​start. Since this is obviously not what we wanted and not what we were told we’d be able to do, I protested. Jeff dismissively said «the 2015 is basically the same as the 2016.» I asked what, specifically, were the differences. He said «pretty much the wheels are different.» I’d already done my homework and knew that wasn’t true, so I wasn’t thrilled.
The Sales Manager, Dave Von Tersch, must have heard all this, because he stormed out of a nearby office and sat himself across the desk from my wife and me. He leaned aggressively across the desk and said, in a loud, nasty, and caustic voice, «WE DON’T LOAN OUT NEW CARS!» He carried on, saying «why would we do that?!» and generally insulting the intelligence of anybody who had the AUDACITY to think that they would do something so STUPID as to let someone drive a NEW CAR without a salesman in it. I then pointed at Jeff, who was still standing there, and said that the only reason we were in here asking for this is that THIS GUY SAID WE COULD. The Sales Manager basically ignored that fact and further continued to be genuinely mad at us for even thinking this would be possible.
I can think of several professional ways that this could have been handled. Maybe Jeff was wrong to say we could borrow a car. Fine, just explain that and let us do another test drive. We received no apology from anybody and no explanation about the misunderstanding — just pure contemptable vitriol. We were essentially being scolded.
We promptly left, never to return. Turns out Carr Subaru was able to offer us a better price anyway (and we bought the car from Carr that very day). Granted, it means we don’t get Royal Moore’s lifetime powertrain warranty (that would expire as soon as they get bought out or go under), but after getting berated like that, from the sales manager of all people, I am happy to report that I regret nothing. I can’t imagine doing business with this wretched dealership.
I wish that negative stars were an option. Good grief, what an awful experience.

I would stay away. We special ordered a car and really were looking forward to the purchase. When we showed, they wouldn’t accept passport and DL as ID! 90 mile drive down the drain.
I then emailed less than 24 hours later to say we would come back. Unfortunately they sold the car in the meantime, without telling us or offering us a chance to come back in.
I am shocked by how important the actual sale was (getting rid of the car) and how little importance they place on even remotely satisfying the customer. I would look elsewhere for a car.

I’ve bought and sold over 20 cars, but I never use a dealer because of the horror stories I’ve heard. Well Royal more lived up to them! The sales man was a nice enough guy, but the general manager the warrantee salesman and the sale assistant were complete jerks. They took the floor mats and trunk mat out of my car and also would not address some surface scratches even though the car was a certified Toyota and listed as excellent condition with the mats included from its original purchase by the dealer
Once they realize I wasn’t going to buy any of their extra perks which are really useful, they treated me with this regard and just wanted me out of there as soon as possible. Find another place to get your used or new car!

New express lube option is a lot more convenient.
Waiting room revamp is a lot more pleasant
Complimentary iPad use is a nice touch.
My only constructive comment is that the toys should be thrown out and replaced. At the very least the electronic ball thing should be chucked. It has jagged edges and loose parts a child could be injured on.
Oh! they also have a little bowl of fresh fruit which is really nice!

Need better skills in working with the public, I was here 2 times, only reason I go to Nissan dealers I think they do a better job with on my Car. I purchased on experience idea, received an oil change. they was ok the first I was their. went their the 2^nd time and I was in line. the guy behind the desk made me wait and didn’t even so anything to me at, then the phone rang, he answers the phone instead talking to me. the line started to get long. still no one said anything to us! So I left! The Service man behind the desk and the other service guy didn’t say anything to us and was rude and unprofessional.

The staff at Royal Moore Subaru were great. It was one of the better vehicle purchase experiences I’ve had over the years.
We were from out of state, and they helped us find what we were looking for at a very competitive price. Jeff Anderson picked us up from PDX and took us to the dealership. This courtesy was greatly appreciated. He walked my daughter through all the vehicles features, and was very patient.
Thanks also to Don Lilly and Daniel Chumbley for making this USAA located purchase a positive experience. I recommend this dealer to my friends and family or anyone else that is interested.

My wife needed a 30,000 mile service on her Forrester done. I called Royal Moore, Carr Subaru Beaverton and Wentworth Subaru Portland to get quotes and ask them how long it would take to be done. The responses were:
— Royal Moore — Quoted $ 320 and 2 hours to complete
— Carr — Quoted $ 650 and «probably all day.» Of note, the service advisor I talked to strongly pushed doing a fuel injections service at 30K, which from everything we’ve read isn’t even recommended until 60K.
— Wentworth. Said definitely all day but they’d give a loaner car for the day, but dodged my question about price. The guy who answered the phone in service was gruff and rather rude and put me into some service advisor’s voicemail to get a call-​back about price. I did not leave a message.
Who’d we go with? Royal Moore, who completed the service in just under 2 hours and lower than what they quoted on the phone. They do a good job and always quick, plus my wife likes the shuttle service to and from work. I wouldn’t trust Carr based on what they told me, and Wentworth was really off-​putting by their interaction. Royal Moore will continue to be Subaru service of choice going forward.

I bought a 2008 Nissan Altima new in February 2009 from Royal Moore. Except for oil changes and tires all service for this car has been performed at this dealership. I have been thoroughly pleased with the purchase process and service at Royal Moore. One reason I bought at Royal Moore is they are affiliated with AAA. I have saved 10% on all parts.
I now have 115,000 miles on the car. No major mechanical problems to date. I did have a computer/​tire sensor failure which paid back the cost of my purchased extended warranty.
When we take the car in for service lasting over 2 hours they give us a loaner at no charge, I appreciate that. I always work with the same service adviser.
I just took the car in to have the brakes checked, the adviser told me I could safely wait until winter to have the brakes serviced, there was no charge. How many shops would have just serviced the brakes even if unnecessary. Thank you Royal Moore.

First off, this is only for Royal Moore Subaru. I’ve had nothing but great service from Royal Moore Toyota.
Here’s how I saved $ 300 on my brakes…
I made an online appt to get both my headlight replaced and my brakes done. BOTH. 3 days later, still no confirmation so I call them. They said yea they had me down for ½ earlier than I scheduled, and that was to make sure they got the brakes done. Good thing I called THEM. I also made sure that dropping my car off at 3 would give them enough time to do my brakes, they said yes.
I left work early to drop off my car at 3, and they said yea they would make sure I needed brakes first. I assured them I did since I had been told at Le Schwab they were very bad off. They said ok and it would only take about an hour. I said even for brakes? The guy (Darrell I found out later) gave me the run around and said yea. Alright…
Two hours later I get a call saying they replaced my headlight and got me an estimate for my brakes. I asked about the brakes and they said yea they had to be replaced and gave me an estimate. I responded that I had made the appointment today to get them done and he mumbled something and said I could make an appointment for the next week!!!
I get to the dealership and talk to the man in the service department and tell him i’m pretty bummed out since I took off work just to get my brakes and headlight fixed and didn’t even get my brakes done. He said I’d have to talk to Darrell about that. WHAT??? what kind of customer service is that? Darrell or whoever that guy was WASN’T even around.
ALSO they quoted my brakes at $ 536. After my poor experience I contacted Midas just down the street and made an appt after getting an estimate. They did my brakes with EXCELLENT customer service for $ 260 including a lifetime warranty.
So basically their AWFUL customer service saved me $ 300 so I guess I should be thankful???

My niece purchased a brand new Nissan Rogue three weeks ago from this dealership. A week later, she came to visit us in California. On her way home, the car radiator blew up and spelled the anti freeze on the engine. She was stranded in I-​5 (little girl in the middle of nowhere) for three hours and had to pay $ 350+ for towing. The next day she called the dealership to complain. The answer from the dealership «well things happen». The sales manager has not returned her calls and they really don’t care, because the car was sold and they got their money. We are in discussion with a legal team to see what we can do to get the dealership to replace the car and pay for the towing costs. Just wanted to write and make sure people know about this establishment and shop somewhere else… How could a new car with 15 miles on it go bad and then say «well things happen»?

I’m not sure how to describe this one. I want to feel great about it, but I’m just not feeling the love that I think I should. I guess I got spoiled by a different dealer that really took care of me. I do like the car I bought though.

Poor service of the vehicle for warranty issues, poor customer service.
They were late in returning my car on a Friday and I was already at work for the day. Saturday I had early plans, so picking up my car was looking slim. They called and told me I would be charged for the loaner vehicle until its returned. Strike 1.
I go to pick up my vehicle from sales, and when I am reviewing what they «fixed», they flat out ignored one of the major issues, a rattle next to my ear in the door, saying they couldnt find it. As soon as I get in the car, I heard it… its not hard to hear at all if you are looking for it. If.
Lastly, I was told by the dealer I purchased the car from that I would never have to replace brake pads or windshield wipers under 30k miles. Royal Moore REFUSED to replace WINDSHIELD WIPERS, and told me «they are just dirty from bug juice». Ok. Strike 3. Bug Juice eh?
If you needed a strike 4, what they did «fix», rear trunk lid was lifted up and causing noise, now sounds worse than when I brought it in.
The interactions I had with the service department were not «service oriented».
2 stars for supplying a loaner and for changing my oil.

I”ve had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a test drive, alone. Multiple salesmen walked past me while I stood outside waiting to let someone know I was interested in purchasing the car. I, then, sought someone out to initiate the conversation that I wanted to make a purchase and hadn’t been helped.
Once someone was able to help me, it took 12 hours to finalize the sale of the vehicle. I sat around and waited all evening, attempting to stay positive, while other customers were helped who hadn’t been in the dealership before me. When I finally signed paperwork, it was after 11pm and I still had an hour’s drive home. Because it took so long, I wasn’t even provided with all the copies of the keys I purchased with my car. To date, I’ve yet to receive the additional keys. It’s been 23 days since the sale of my car.
Since signing my paperwork, it has taken the dealership 23 days and counting, this issue is still not resolved, to finalize the sale of the car and provide me the paperwork to pick up my license plates. I have had to buy 2 additional trip permits, at my cost, in order to drive my car. I am now no longer able to purchase another trip permit and cannot drive my car because this issue cannot be resolved. Every time I call, I’m passed around the finance department and not provided any answers. My voicemails go unreturned. The general manager is little help. The best anyone can provide is a «I’m really sorry.» Sorry doesn’t allow me to operate my car, instead I’m now relying on others to help make sure I can get to work, run errands, and manage all other day to day tasks that so many people rely on their cars to do.
I would give zero stars if it were possible. This has been the worst car buying experience, I didn’t know I could experience such poor customer service. From the start, it’s been horrible. Do not buy a car here.

I have been visiting Royal Moore Nissan service center for all my car service needs for the past 6 years even though i purchased the car from Beaverton Nissan. Its very easy to setup an appointment with them and they also provide a pickup/​dropoff service to my office nearby so that i dont have to keep waiting for my car during a oil change service. The service representatives are very courteous and helpful in answering any questions i have regarding any issues with the car. The rates for major maintenance services have been less compared to other Nissan dealerships in the area. These guys don’t rip you off with unnecessary parts or services.
I would completely trust these guys in taking good care of my car’s service needs.

This is the place where I get all of my services done. The cheapest Subaru dealership for oil changes or regular maintenance service.
They had a nice waiting lounge with Wi-​Fi and TV (and some kids stuff).
Always greeted well and communicated objectively if there are other things that needed follow-​up.
Have been getting my services done with them for almost 2 years now.