Firestone Complete Auto Care

State inspection done here. I came in first thing on a Saturday morning without an appointment. They were able to work me in.
They did «recommend» some additional services, to which I said ‘no thank you’. Inspection proceeded and all is well.

Best auto care customer service I’ve ever had. I’ve been here four times for various repairs, which most recently included getting four new tires and an oil change in NINETY MINUTES. Fantastic service, they’re not pushy about recommending extra repairs, prices are better than most. Would absolutely recommend and will continue to go back for all my car care needs.

Had good experiences here over the past five years. Returned Aug 2015 with a flat needing a patch and was once again pleased with both the service and product. Don’t know the crew but overheard the names Dan, Ralph and Bill.
My situation took several hours but I was a walk-​in with five people waiting when I arrived around 8 a.m. mid-​week. About 10 – 12 customers came and went while I was there, some men, mostly women. All seemed happy, as was I. No one else had to wait more than an hour.
My tire situation was carefully explained to me beforehand by Dan who was very helpful. My costs ended up $ 45 lower than had been quoted me earlier by another tire service store nearby (which they weren’t aware of). His recommendations were conservative and no non-​essentials were pushed – which frequently happens to me as a blonde female.
The waiting room was cool, quiet and comfortable. Seats were placed comfortably apart for a feeling of relative privacy. There was hot coffee, the day’s newspaper, TV with the sound level pleasantly low, and free wi-​fi. The male receptionist was pleasant and helpful. I’ll be back.

I consider myself fairly easy going, but this place really pissed me off today. I called two days ago to make an appointment for an oil change, tire rotation, and cabin filter check. The guy said no problem, shouldn’t take more than 60 – 90 minutes. So I get here at 1pm today for the 1pm appointment and tell the guy I am waiting for the car and please complete the work as soon as possible because I need to get back to work. I ask at 2pm what the status of my car is and the guy said «The technician is just bringing it back». So, I ask why? and he said, well your «complete time» in the computer says 3pm so we go by complete time around here. WTF? Then the guy starts to argue with me about what was said when I dropped the vehicle off. I explain that I’ve been waiting for the vehicle since I dropped it off at 1pm FOR A 1PM APPOINTMENT and specifically asked that it be done as soon as possible. There was never any apology, no attempt at conciliation. Only attitude and indignation.
I loved the Firestone in Fredericksburg. Some of the best service I’ve ever experienced. This place has ruined that. I’ll never bring any of my vehicles to a Firestone again after today.

Seriously the best serious Richmond has to offer. There is a tall white hair ed man that is always accommodating. They are always considerate of costs. Way better than the dealer. Been going 9 years.

This used to be my first and only car maintenance place. Even after I moved to northern VA, I made special trips to Richmond to get the big things done at this Firestone. Never again. I had an appointment at 8AM for my 60K mile, since they don’t allow you to make an appt for a state inspection I had to add that when I checked the car in. The gentleman at intake informed me that the inspection may not get done until Monday and would I be willing to leave my car with them until Monday for that. What he didn’t mention is that now all my car’s work wouldn’t be started until Monday.
It’s one thing to wait on a state inspection on a Monday morning but quite another to have to wait on both a 60k mile and an inspection. When I made the appt originally I was informed that the 60k mile could take half the day, as that gentleman on the phone was warning me not to plan to wait for my car.
At 2pm I went to the mall w my mom and saw my car still sitting in the same place so I stopped in and inquired why it hadn’t been worked on yet. I walked out with my keys because they weren’t going to begin my scheduled 60k mile work up until Monday morning. I was nearly speechless.
I will never recommend this place ever again. The customer service has deteriorated too much.

Called on Sunday and ended up making an appointment on Monday for two new tires for my car. When I showed up however the man working at the front was unable to find me in the system. Since they were still able to work me in it was less frustrating than it could have been, but seriously? Lost appointments are just not acceptable. It also meant that the information that guy looked up and priced me on Sunday was gone and on Monday I ended up having to go through the computer with the guy and picking out what I needed.
About an hour in another guy comes into the waiting area to tell me the tires are done, but I have some problems with my car. I need an alignment and the left axel is «spitting» a little bit of grease. An alignment is $ 79.99 and the axel repair was $ 270 roughly. I did not have time to wait for my car, and if I have learned anything from car ownership its when it comes to repairs sometimes it’s good to get a second opinion. Telling him I was willing to do the alignment only resulted in the information that I’d have to redo it once the repair to the axel was done. Once I’d made it clear I was not willing to have the repair done that day, he did agree to warranty the alignment so I can get the repair done and not have to pay again. (Shouldn’t they have warrantied this anyways?) I got a before and after printout of my alignment and it showed that one tire was still in the red. I’m unclear as to why they would not all be in the green after I pay $ 80 to have the service done (by a computer).
All of this took two hours to complete and they did not top off my coolant like they had indicated they would do. I’ve been happy with Firestone’s service in the past when it just came to tires but I’m not entirely sure about their additional services. I will be calling to inquire about the alignment report and will update my posting again after that.