Goodyear Auto Service Center

The earlier bad review seems pretty frantic, but I agree completely that I mistrust this place. I am new to Richmond (and VA) and went here three times. After the first visit, I knew this was not a place that I found trustworthy. The only reason that I gave them two more chances was my newness to the neighborhood and the Goodyear name.
My first visit was on my second day in Richmond because the muffler/​exhaust pipe gave out on the drive to RVA. I would have fixed it myself, but I had a week of unpacking boxes planned. On top of the fact that they were a bit pricey, they had a laundry list of other maintenance recommendations. The car was a 2007 Nissan Versa that is in fantastic condition, and they went looking for problems. When the muffler/​exhaust pipe was cracked or broken, that was a pretty clear objective for what needed repaired.
On every visit (no exaggeration), they create an enormous list of recommended repairs. Some were as pathetically simple as an air filter change (which was not dirty, I replace them on my own). Some were potential fixes that wouldn’t really don’t need to be done until after actually breaking. Other things were superfluous, but reasonable (like changing brake fluid, unless you want to call that superfluous too). I am somewhat convinced that they failed my older car (a 2000 Honda Accord) on the state inspection on something questionable just to get a repair out of me.
And some were downright rude (asking my wife to upgrade to synthetic oil after coming in with a coupon for a standard oil change). I warned her that they’d push the higher priced service. I am sure they would have made the recommendation to me if had brought the car in. But I’m sure they could spot how naïve my wife is when it comes to cars and auto repair, and they surely made it sound like synthetic oil was the only way to truly care for a car.
Overall, I believe the staff are extremely nice and knowledge, but they are expected (by management or company policy I’d guess?) to present you with ten repairs in hopes that one of them will sound like a good idea. I really felt that they wanted every tiny imperfection to seem capable of creating a crisis. I find this behavior to be skeevy, which was enough for me to seek a trustworthy place. I am not an expert on cars, but I know when someone is telling me in a straightforward manner that a repair should be seriously considered. Richmond might be a big city, but I anticipate that I can find the «small town, trustworthy mechanic» vibe that I have always enjoyed.
After reading some Unilocal reviews for other place, I think I have found two places that will be reliable. Halls Tire and Auto on Dickens Rd and Wallace Automotive on W Broad are the two places I will patronize. I have been to Wallace once, and both sounded legit on the phone. It is too early to know for sure about them, but I am done with Goodyear forever.

Beware this Auto shop. I’ve taken my car in there multiple times and every time they call me, they tell me there is something wrong. This last time did me in. I went in for a simple oil change. They call me up to tell me that I have a nail in my Front Right tire, but its on the shoulder (a spot that cant be repaired), and that’d I’d need to buy a new tire. Ok. Fine. I bought the tire. I was headed out of town when I picked up my car and didn’t think to even look at my tires. Lets fast forward 2 ½ weeks. I notice my tire pressure is low on my back left tire. I go to put air in it and hmm… thats odd. This tire looks brand new! I looked at the Front Right Tire, and its still my old tire and missing a valve stem cap. Weird. So what? They changed the wrong tire? I call The shop up this morning and tell them I just bought a tire 2 ½ weeks ago and it isn’t holding air. They tell me to bring it in. I told them it was the back right tire and that I think they changed the wrong tire last time. I dropped my car off at 9:55am. 4:00pm rolls around and I have yet to hear anything. I call them up and asked if my car was ready and they said oh yea… sorry about that, Its ready. You need to pick it up no later that 4:45. What the hell???
So I go pick up my car and they charge me 38.00 to plug the tire. Still outraged I pay and head home. I look over my papers from the previous time I was there and the tread shows that they did in fact change the back right tire. So Not only did they change the wrong tire… but you pretty much lied to me and told me I had a nail in my front tire… then change the wrong one. Then on top of that, I have to pay for you to patch or plug a brand new tire I just bought 2 ½ weeks ago. How do I know the tire wasn’t sealed properly around the rim and that’s why it was leaking?
This is such a shady and untrustworthy business. I’ve had other coworkers and clients say how shady this place was.
Not only will I never come back, but I will tell ALL of my clients about my experience. I work in the salon industry and see multiple clients a day. Word does travel fast.