Keller N’ Jadd

Steve Ord was my selling agent and I find him extraordinary hard working, honest, trustworthy and sincere. If you need a real estate agent who is familiar with the Las Vegas area look no more for the following reasons: (1) Steve is also experience in Property Management. He is familiar with house maintenance problems and knows contractors who can fix them. This is very important if you are selling/​buying a house. (2) Steve is very committed and will do whatever it takes to get the deal close from start to finish. This includes make personal sacrifices to accomplish his goals. He is not pushy and leaves you to make the decision. You can rest assure that he follows up with all the details and return calls as promised. (3) Steve is also a fine leader and makes everyone comfortable dealing with him.
I highly recommend Steve as your Real Estate Agent and Property Management Representative.

I’ve dealt with MANY real estate/​property management companies since moving to Las Vegas 5 years ago and I can say without a doubt Keller N’ Jadd has been the most professional and courteous of them all.
I’ve primarily worked with Steve and could not be happier with his work ethic, honesty, and willingness to do anything in takes to make make all of my transitions into and out of multiple homes in the Las Vegas and Henderson area. He and his office staff are always ready and wiling to answer any questions or help out with any potential road blocks someone might come across with getting in and out of properties. Steve and his staff have always gone above and beyond to assist me with anything I need during business hours and even weekends.
The other real estate/​property management companies could learn A LOT from Keller N’ Jadd as far as how to treat their customers and tenants. I would never use anyone else for any home searching in the Las Vegas/​Henderson area. These guys are the REAL deal!

Myself and my husband have been using Keller n jadd now for a year. We use Steve Ord for everything, he was our realtor that helped sell our first home and the one who placed us in a nice rental quickly after the sell of our home. We have had nothing but great experiences with this company and Steve as well! He is reliable, responds fast and is great with customers!!! If your looking for a realtor he is your guy or if your looking for a rental home he is also your go to guy!!! You will not regret it!!!

Kellar N Jadd have been taking care of me since I moved to Vegas 9 years ago. I have never had any problems with maintenance issues or communication. They have always handled my request within a timely manner. I would like to shout out to Chaniece! She is a rockstar!
I am a renter and I cannot be any happier with the home I live in and the company that manages this property. I am very lucky to have such a wonderful management company!

Horrible customer service. Lack of attention to customer needs. Unfortunately Rick, the owner, has not addressed the many negative complaints on Unilocal regarding customer service.

I should have read the reviews myself. I’ve never seen more incompetent people in my whole life.
The front receptionist is condescending and rude.
Once you sign your lease they ignore your calls.
My rep was always in «meetings» which really means… they don’t want to bother. One time I was by the front door and called for my rep,…and I was told she was in a «meeting» when I walked in. I saw her at the front desk chatting with the receptinist. .nice. I saw her duck around the corner… as if I didn’t see her. They make so many mistakes and are never accountable. STAY AWAY from this company if you can. Absolutely rude and incompetent group. The receptinist is either extremely stupid or she just doesn’t have the ability to reason. She’ll repeat herself and contradict what she is saying and then make you feel like you don’t understand. I’ve never seen a more incompetent person in my life. They chose her well… it reflects the company’s image.

My husband and I rented a house through Keller N’ Jadd for over a year and had a fantastic experience. Every staff member we worked with was professional and nice from beginning to end and they helped us find the perfect rental property. We loved being able to easily pay rent online every month. The move-​out process was super easy and efficient and they were great with getting us our deposits back since we had cleaned the place so well. We worked with Paula in the office and Steve in the field for throughout the move-​out process and they both get 5++ stars. Overall awesome property management company. We would have continued with them if we hadn’t moved out of state. We would definitely recommend them for anyone looking to rent in the Las Vegas area. Thank you Keller N’ Jadd!

We recently moved to Las Vegas and was recommended Keller N Jadd by my boss. The rental process was smooth and the staff was accommodating. Sadly, while new to vegas, we were involved in a car accident which put us in a bit of a financial hardship. We were able to speak with both the staff and owners about our situation. They have been more than accommodating. My boyfriend’s dad had to undergo two hip replacement surgeries which put us again in a tight spot, and this company has truly worked with us above and beyond. We are truly blessed to have them as our rental company. At any point when I email, within the next hour someone writes back. They have been so supportive and understanding. The rental property is great. Everyone who has assisted us is genuine and regardless of our unfortunate circumstances, they don’t judge, but truly treat us like family.

Horrible!!! Should’ve read the reviews before renting here. These people don’t know how to manage and don’t care about the tenants. The receptionist is very rude when you call and there is always a «new» person on the phone. Take my advice… run!

Keller N Jadd took advantage of us.
We were from out of state and looking online for a house to rent. We applied online based on the listing showing the house as ‘available’ which cost $ 110 for two applications (separate fee for each renter). When I called the next day to confirm receipt, I was told the house was NOT available and they didn’t know when it would be available, since the owner was still living in it.
Keller N Jadd refused to refund our money even though they made it clear they could not meet our deadline. Only after filing with the BBB did they offer a partial refund ‘in good faith’, as if it was our fault. Well I guess it was our fault – they lied and we believed them. This must be how Keller N Jadd pays their overhead, by collecting application fees from unsuspecting people. Very disappointed that a real estate company would take advantage of potential future home buyers. Keller N Jadd obviously believes there is an unlimited supply of application fees out there. Well, we may have just moved here, but we have already and will continue to spread the word about Keller N Jadd.

We’ve been renting a home managed my Keller n’ Jadd for a couple months now. Upon moving in, it seemed like every time we turned around, there was something else that wasn’t working as it was supposed to. Sarah has been on top of ensuring that all our needs have been met and she has been on top of making sure that all of our appliances have been working properly. Not only that, she has made sure that all work orders have been expedited quickly. Thank you for taking such good care of us.

I will never use this company again, they are horrible. The apartment I moved into was not cleaned properly and when I asked why they said because the cleaning lady doesn’t clean that part?! What? So window seals and base boards do not need to be cleaned. They take weeks to fix anything or they tell you they can send someone and you can pay the bill. They are not helpful at all. They purposely ignore your phone calls, but answer your emails very unfriendly. The apartment I rented needs serious help and they have sent people to do horrible jobs at fixing it and then gave me the materials and told me to keep it up by fixing it myself instead of replacing what needs to be replaced. Never, ever rent from them. They have no idea what customer service entails. Even if you find an apartment that you think is a great price, and they are friendly and helpful in the beginning, do not do it. My friend in a completely different apartment, but rented through them, is having the same issues (we rented at the same time). If you are going to believe any Unilocal review, believe this one. Save yourself time, money and stress, DO NOT rent from here!

I used Keller and JADD management for about a year to rent my apartment and I was not impressed. I was constantly speaking to a new employee and nobody who I’d spoken to about matters previously still worked there. I am not sure why the have such I high turnover rate but it leads to serious management and liability issues. Nobody has a clue what the last (absentee) employee did or said. The cherry on top is when I took over managing my unit last month, I found my unit in disrepair with numerous damages! I spent a few thousand dollars repairing the walls, paint, carpeting, tile, two doors, and a new garbage disposal. The deposits had all been returned and no notes or mention of the damages had ever been brought to my attention! If you value your investment I recommend finding a quality management firm. WHY IS MY REVIEW NOT RECOMMENDED !!!

I will never us this company again and will go out of my way to sway anyone I talk to, also to never use them. They have never heard of normal wear and tear of the property if your place doesn’t look exactly the way they expect it to be you will lose most of your deposit, and it not a little one.

I have been renting from Keller N Jadd for over 5 years now and they have been nothing but professional and when I had any maintenance issues they were handled promptly and professionally and the job was done correctly, I highly recommend Keller and Jadd if your looking for a Home, Condo to rent or if you’re looking to purchase a home. M N

KellerN Jadd has a Very professional staff They are very courteous and helpful I have rented from Keller N Jadd for 7 ½ years. Every time i have had a maintenance issue it was resolved in a timely manner and the vendors are also very professional and go above the call of duty. They show up on time and did the repairs right the first time. The office staff has always been professional and courteous, they returned my calls and made sure everything was taken care of with my issues. I highly recommend Keller N Jadd to anyone wanting to rent or buy a home.
Shawna Hudson

We have been renting from Keller-​N-​Jadd for 4 years and we have never had a problem with them. They have always helped us when we needed, and very timely. Yesterday we had a pipe break, and i called the emergency number for keller-​N-​Jadd, and they had it fixed within an hour and a half. No hassles.
Their staff is always very polite and professional! It truly has been a pleasure doing business with Keller-​n-​Jadd. I would recommend them to everyone.

The owner Rick & his staff helped me lease out my rental home. Their process was very thorough & complete. The staff, especially Pearl was super awesome to deal with. Lots of communication & follow-​up which made the experience easy to understand & handle. I recommend!

I have used Keller N Jadd to rent my home in Las Vegas for a year and a half. Rick the owner goes above and beyond to help explains things and if there are every any problems with contractors or tenants he will be there to give you his expert opinion. Troy in maintenance will help you replace appliances or fix damage quickly but at a fair price and will get more than 1 bid if thats what you would like but in my experience they have weeded out all the bad apples already and usually who they recommend is usually the best option. A+ Highly Recommend! Will gladly be a reference if your unsure of who to use to manage your property

Keller n’ Jadd
2445 W. Horizon Ridge Parkway., Suite 100
Henderson, NV 89 052
DO NOT RENT OR BUY FROM KELLER N JADD!!!
I will tell you in complete detail of how Keller N Jadd f*cked us! So my brother in law recommended us to them because he did business with them. Got us a rental house at an ok rate. We lived there for 2 years. One month we accidently paid the rent twice. It turned into this whole ordeal and we were classified as a «problem rental». Never received good customer service. And since the staff has no manners, we were always sh*t on when we had a problem.
So while we lived there, the customer service was always late. Dishwasher broke or the washing machine broke, fixed but fixed later when it was convenient for them.
My brother in law told me a story of how a bunch of strippers lived at one of their properties and destroyed it. Paint, holes in the wall, trash, you name it, they did it. They received their entire deposit back?!?
We moved out and I got a huge bill in the mail. $ 1300 in total so our $ 1100 deposit was gone. I had my brother in law contact the owner 3 times. Guess what? He never responded… typical!
Here are the Damages they claimed with explanations.
1.) Paint walls, remove nails, fill holes — $ 760, Bull Sh*t! We asked them if we could paint and they said it was ok. And they came by to check it out during the inspection and the guy said it looked nice.
2.) Light bulbs, Air Filters, Door stops — $ 35, I changed light bulbs all the time and air filter once a month, and who would take door stops?
3.) Remove TP holder from above light switch/​repair holes/​remount — $ 25, My bad, I thought it was in a stupid place…
4.) Repair loose towel bar in bath and master bath — $ 20, Are you kidding me? That was loose when we moved in.
5.) Replace broken slats for slider blinds (back door) — $ 45 Ok a couple of the plastic sh*tty blinds broke, but $ 45? Really?
6.) Reinstall Smoke Alarms — $ 15 — they never worked properly and always beeped so I disabled them. Just a sh*tty product.
7.) Remove satellite dish from stucco/​repair stucco and paint — $ 30, I was in a hurry to move so I didn’t care.
8.) Missing Keys — Garage opener, mail box, front door — $ 70 — don’t let your roommate leave without giving your keys back… word of advice.
9.) Republic services verified zero balance, no final bill provided — $ 45 BULL SH*T, I gave them a copy with my last rent check.
I know that this is drawn out, but whatever I can do to help people choose where to live and avoid Keller N Jadd at all cost… I’m will to do a lot. BTW, I didn’t want to pay the $ 190.00, so I didn’t. They sent me to collections. I then paid because I want my credit rating to not be affected. This is the next best thing. I guarantee if you rent or buy from them you will write a similar review in the end!!! Have a great day!
DO NOT RENT OR BUY FROM KELLER N JADD!!!