Bedrosians Tile and Stone

I was in a frantic search this morning to locate tile trim to match the tiles I bought from Home Depot. This is my first time having tile installed in my rental unit & obviously I had no idea where to shop for tile. Home Depot is not a tile store or flooring specialty store so I had no idea the tiles I selected had no matching trim pieces available or as an option? I found Bedrosians Tile and Stone on a google search, great reviews, very close to my home all reasons to shop there. Jessica helped me not only in a friendly manner but recommended an innovative metal trim that they had in stock! I am so excited to see this product installed! I will definitely be shopping here for any future tile jobs.

When you are looking for tiles Bedrosian Hayward is absolutely the best place to go. Superb customer service. Jessica is hands on & always ready to answer any questions. She & her staff provides excellent customer service. I live in Orinda & I drive all the way here. Not too happy with their Concord store so I go to Hayward because of their excellent customer service. Visit this store you won’t be disappointed.

Feeling frustrated with Bedrosians when their salesman provided an inaccurate estimation of how many tiles we would need even though we provided specific dimensions of the room. We were told that extra tiles would be available given the number we ordered, but this was not the case and there were not even enough tiles to cover the floor. This delayed the work considerably. More tiles had to be ordered from LA and these were not delivered on time, causing more delays. Not so thrilled with Bedrosians at this point.

Sales people are horrible and unwilling to order items they claim to have in stock unless you order a case. I need a tube not 24.

My parents have been coming to Bedrosian’s for their flooring needs for a number of years, and so we once again ordered some porcelain tile for our bathroom flooring this time around.
The showroom is extremely clean and organized, and selection is plentiful — pretty much any color and material that you’re looking for is available here!
The customer service is equally fantastic! Monica helped us with our order from start to finish and even arranged for us to take 3 tiles home to test out the color combinations. We fully expected to pay for the samples, but she printed out a quick invoice and had us on our way with no deposit required. Of course we brought back the samples promptly within 7 days, as requested.
After the work was finished, we realized that there had been some miscommunication and our contractor accidentally added an additional area that we had not planned to tile, thus leaving us with 2 unopened boxes. Monica went out of her way to make some calls and figure out how we could possibly return the unused tiles (they normally don’t accept returns). Accommodating service like this is so hard to find nowadays — definitely ask for Monica when in need of flooring assistance!

Great store, bought my bathroom and kitchen tile and backsplash here. Great Italian subway tile for a very reasonable price!!! Worked with Lovely, she gave me a good deal! Check out their clearance downstairs in the warehouse!

I own a couple businesses and they are always on point with my needs. They have a pretty wide selection and for commercial tile they beat Home Depot in selection.

Great selection and great prices. I was really well assisted in finding the right tiles and action stones. Good place to check out if you’re redoing floors.

Looking for tile with the hubby and kids in tow. Hugo greeted us at the door, and asked how he could help. Explained we were far apart on style and needed help. He spent the next hour and a half listening, offering suggestions and pulling samples without being overly intrusive or pushy. Bonus points for kids play spot which kept ours entertained the entire time so we could actually talk and look. Seriously, how he got us to come to an agreement and decision we both liked was amazing! And even sent us home with samples to test it out in our house. Thanks.

I began scoping my bathroom project around 2008. After helping another customer, Lavina asked how she could help. I explained to her I was just looking. She asked what type of project and if I had a look in mind. She directed me to what might interest me based on my answer and let me roam. There was no sales pressure with Lavina. After years of trips to Bedrosian before I was actually purchasing tile, I realized that she was telling me what I needed to hear and not what I wanted to hear. If I would have gone with my choice, I would have been disappointed. I get many compliments on the tile selected from Bedrosian Thanks to Lavina.
She is the «Olivia Pope» of Tile. She tells you what you need to hear and not what you want to hear.
Thanks Lavina and Bedrosians. I’ll be back to select a tile for my fireplace and wainscoting this year.

I recently moved to the area and I was looking for a tile place since I’m planning to remodel my kitchen and bathrooms. My contractor recommended me this place and I can see why-​they have an excellent collection of tile!
I had no idea what I was looking for when I walked in, but I left with samples and great ideas after being helped by the people in the showroom (I can’t remember names, but they were all very helpful).
They did not only show me material, but they also educated me between the difference of porcelain tile and natural stone, etc… which made my decision so much easier. I have never had such excellent customer service. THANK YOU guys!

Monica and Jessica are absolutely my go to girls for all tile needs in the East Bay.
Excellent Service! Knowledgeable and always accommodating.
Huge Selection in a well displayed showroom. Design help and competitive pricing are a plus bur hands down BEST SERVICE overall!

I came in to buy some sealer and grout and I was so impressed with this showroom. I was so bummed that I had not heard of this place before. They have an incredible selection of tiles and the girls there are super friendly and knowledgeable. I loved their tiles so much that I am seriously thinking of redoing one of my bathrooms. If you want beautiful tile and a big selection to choose from this is the place. Kudos to Monica and Lovely for having a great attitude and great customer service. Thank you Bedrosians!

Monica & Jessica are the best! Each and every time I recommend Bedrosians for beautiful tile samples and great customer service I am never disappointed. The feed back that I receive is always so positive. I never hesitate to suggest Bedrosians as they have great customer service and are very generous with giving samples. Thanks again Monica & Jessica for a job well done!

I like the way they present the tiles. They are also generous offer the samples. I think I’m going to order all my tiles here after talking to my contractor.

We have been coming here for 10 years and love the selection and customer service. We are here today for our 3^rd big house project and had a great experience. We appreciate the design help picking out accent tiles, etc. I’ve always found them to be knowledgable, friendly and reasonably priced!!!

So I walked in the place is huge but well organized so I was not overwhelmed. Some tile places tend to be dusty or look warehouse-​ish but this store is clean and displays are attractive. I was greeted and offered help but no one was pushy, I said I was just looking and right away they backed off. When I did have questions the sale lady I think her name was Monica was super sweet and very knowledgeable, there was one thing she was unsure of and quickly got the answer, really professional but friendly. As we are just getting started on our project i did not make a purchase but with the selection and customer service they can be sure I will be back with my business! check them out you will be glad.

I went into this showroom looking for some tile for my kitchen. I was greeted right away and asked if I could be helped. I was not ready for help I wanted to browse around first, their showroom is pretty big and there is a big selection to choose from.
After a few minutes one of the ladies at the front desk looked for me and asked me again if I needed help, at this time I was ready for some suggestions and some help. I never felt rushed or like I was being neglected, I appreciated that they gave me the room and the time to see the materials and get some ideas on my own. Jessica took the time to go over all the different material types and the cons and pros of using natural stone vs. porcelain tile. She then went on to help me find a beautiful natural stone and glass mosaic to accent my floor tile. I didn’t have my measurements with me and was not ready to place my order, so she immediately asked if I wanted to take samples home and pointed out how it was important to see the tiles in my own lighting at home, to make sure that the colors will work with my cabinets, granite slabs and paint.
I ended up taking 3 different colors home. I will definitely come back and place the order, once my contractor gives me all the measurements. I now also want to remodel my bathrooms!
Bedrosians has beautiful materials, really good prices and excellent customer services. At the end I was even helped by a young men to put the samples in my car. First class service all the way.

Bedrosian’s had the tile I wanted at the best price. It’s awesome that this location is open Saturday and Sunday which is pretty rare. The woman I placed my order with over the phone was helpful (although I never got the receipt through email as mentioned). When the shipment was supposed to be there, I got a call saying the grout was back ordered and should be in next week or they could transfer my order to San Jose. Luckily, I had a little leeway with when I needed it so I told them to call me when it came in. Come the following week I hadn’t heard anything so I called them and a different lady told me she was just about to call me because the grout came in. The following day my husband picked up the order. We were in the midst of a bunch of other emergencies with our kitchen remodel so we only checked one of the boxes (mind you one was a tile box and one was a shipping box which we assumed the grout was in). Fast forward, the tile installers show up and I open the shipping box and it’s more tile with no grout. This set me into emergency mode as they were there to do the work but couldn’t without the custom color grout. I called the store and they said they would cancel my order and refund me the $ 8 for the grout. When I repeated multiple times that I didn’t want to cancel it, I just wanted the grout that I already waited 3 weeks for and was told was ready to be picked up she said I could come get it then (barely an apology). Mind you I was at work in Santa Clara. I told her I couldn’t make a third trip there and needed it ASAP, to which she said they couldn’t deliver it and my options were to find someone to pick it up or cancel it. I managed to get a friend to get it and they gave me a $ 12 refund which barely covers bridge toll for both trips. Overall poor coordination and customer service, but the product was nice.

This review is long overdue.
We got out kitchen done 2 years ago and got the tiles for the kitchen floor, and backsplash here. The woman we worked with was extremely helpful, and the pricing was affordable. We could not have been happier with the service, price or product!