FGY Stone & Cabinet II

Friendly staff and not a very crowded location. They designed my kitchen at ko cost and pricing was reasonable.

I am pleased with our remodeled kitchen. The cost was very fair, and the manager was responsive to our concerns and needs. Another trip was required to check out some concerns we found, and the contractors came out and cleared up the issues. Our kitchen looks modern, and we get lots of compliments from others. We will use them again for other remodeling needs!

We had most of our work done from the first location, but since we visited and had work done from this location as well, it seems fitting to place the review here.
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The employees being able to speak more than one language actually benefitted my family because while I could speak English, I knew nothing about how I wanted our family kitchen to turn out. Luckily because the salespeople there can speak Chinese as well as English, they were able to communicate effectively with both me and my parents, accommodating their needs and tailoring the kitchen to their liking. As a first-​generation Asian American who doesn’t struggle with speaking english on a daily basis, it’s always calming to see my parents able to effectively express what they want and how they want it, especially when it came to matters of the home aka it’s nice to see my parents in the zone.
Overall, it’s pleasant to watch my mom cook in a remodeled kitchen every night. We ultimately ended up with the blue pearl for our countertop (i wanted black galaxy, but once again, she who does not pay, does not have a choice) and something yellow, sparkly and shiny on our floors. It’s actually a good choice to go with granite for our kitchen floors because we own three dogs and if you’re a dog owner, you should expect that as properly trained as they are, there will always be slip-​ups. It’s definitely less of a hassle to clean their messes on granite floors because the stench is easier to get rid of and the mess too, something my parents are happy for (there’s your dog-​owner tip of the day). We also had all our bathrooms done, so every night I feel fancy in my own bathroom.
I can understand that a lot of customers get thrown off by employees whose first languages are Chinese, but I can’t grapple the surprise these reviews talk about. There are Chinese characters literally plastered on the outside of the store, so I don’t understand the shock in finding out that the store would have some employees whose grasp of english could potentially be limited.
I can’t speak for others but so long as it seems that you’re ultimately on the same page with the salesperson for what you envision on your kitchen, then you’re good. If it seems you’d like the luxury of a remodeled kitchen on a very reasonable budget, there’s bound to be some advantages and disadvantages of making that choice.

As a construction company we do many remodels. We had a customer that we were doing a kitchen remodel for. This was being funded on a bank loan so we had a very strict time line. We had our customer come to FGY to pick out everything for their kitchen. When our customer came in to FGY they had there blue prints so it was very clear on the size and dimensions they were working with. We ordered a kitchen sink, cabinets and counter top. Amy was the employee that was assisting.
Let me begin with the cabinets: When we ordered the cabinets, they sold us cabinets that have side panels on them. After we purchased and paid for the cabinets we were then told that the side panels that were promised didn’t come on this model. The side panels that did come with this model later were falling off the cabinet when they arrived. The diagram and picture that Amy generated for the draws had 4 draws for the bottom cabinets. When they arrived they only had 3 draws. They did nothing about this. One of the cabinets was on back order and we were promised this would only take 2 – 3 weeks to get in. This has taken 2 months to come in. The cabinet’s size was ordered incorrectly that there were gaps in between the cabinets that we later had to purchase more special order cabinets to fill in. An additional cost to us for their mistake. These cabinets were pre fab made. We were told means they come all put together. They were not. We were expected to put them together and screw in all the screws to put the drawers together. The cabinets came with scratches and chips on them. They did nothing to about this. The cabinet in front of the kitchen sink was to look like a false drawer. There can’t be a drawer there because your kitchen sink is there. The cabinet came with a drawer. So we had to remove the drawer to replace with a false drawer. For all these mistakes it cost us over $ 2,000.00 additionally. Upon pick up of the additional cabinets needed to finish the kitchen, all the cabinets were scratched and they gave us a garbage can for the compensation of this. This is a direct reflection of this company.
This takes me to the kitchen sink. The kitchen sink that our customer ordered was a very specific sink. They gave us an estimate for the kitchen sink and said this was the last one. We went ahead and purchased that sink. When the sink was delivered and installed it was the wrong sink. When we compared the quote and the receipt they had changed the item without telling the customer or us the contactor. The sink was installed and it was now too late to change it. They did nothing about this.
Now on to the counter top, the counter top was scheduled to be put in. Although in order for the counter top to be installed you must have the cabinets installed. Due to all the issues I have stated above we were could not have the counter top installed when the cabinets had so many problems. Once the counter top is installed you cannot make any changes to the cabinets. We requested our install appointment to be pushed back one day, due to FGY’s mistakes. They then charged us a cancellation fee of $ 250.
When the cabinets are finally finished the next day we scheduled the counter top to be installed. They guys came out from FGY to do this. They installed the counter top not to the dimensions that were ordered. They then buffed half of the counter. When we asked them to come out and finish the counter they said they were busy and it would take a few days. So we have this counter top that we have paid for in full and are not finished and we are not able to use. If you use this when it is not finished it can damage the counter top.
The CEO of our company Gable Payne has tried to talk to someone at FGY and all of the sudden they don’t speak very good English and don’t understand the issues we are having. What is very unfair is they make you pay in full and they you have many many mistakes and damaged products. When you would like a refund or a credit back for the problems they make it so hard to talk to anyone who can do this. We have had horrible service, defective damaged products, diagrams and pictures of the final paid product to later it is not available, time lines of products purchased that are incorrect. We have had to pay for mistakes that were FGY’s has made, and purchase additional products to fix their mistakes. We would like a refund of the $ 250 for the cancelation fee that we had to cancel due to their mistake. We would like a credit for the additional cabinets we had to purchase due to FGY’s mistakes. What has happened to us is very unfair and should not be something a company should be able to get away with. The garbage can they gave us is a direct reflection of the overall experience we have had.