Ulta

5 stars for a great experience in the salon as well the store. After trying several different salons around the city, I decided to give this Ulta a try. My stylist was Brittany and she was awesome! She listened to what I wanted and gave me exactly that. My hair feels and looks better than it has in a long while. She was also so friendly and a pleasure to talk with. Thank you Brittany! I will be back again soon.
Employees offered assistance as my friend and I looked at some makeup and other products. Everyone was friendly and willing to answer our questions.

I would normally give them a 3 — 4 star rating however my recent experience at this location was not the most pleasant. I was in the store for over 30 minutes checking out the sales and other products that were not on sale and one of the employees walked directly in front of me brushed up against me and didn’t even say excuse me or speak to me at all. Then to add insult to injury she end up being the lady who checked me out at the register.

I got some flyers in the mail from ulta about the salon so I wanted to treat myself and get my hair done. I wish I had read the reviews here beforehand because the salon part is not rated well.
I scheduled a trim and blow out at the salon. Haircut turned out good but blow out was beyond sub par for the price. It looked awful, like I spent a full day at work and had already exposed it to the humid air. She barely used any styling products. Nor took my advice when I mentioned the kind of products my hair likes. When you leave the salon, hair should look awesome… no more styling needed. That’s why I pay the big bucks and tip big. I’ll only be going back for products now, not the hair service.

I went to the salon for a haircut. Upon arrival no one was actually in the salon and I had to wait even though I had an appointment. The stylist was nice and friendly but not good at cutting hair. I asked for a trim since I love my long hair. The stylist cut horrible layers into my hair cutting off six inches in the front and I ended up having one chunk that is shorter than the rest of my hair. I was visibly upset about the cut but she kept cutting more off in an attempt to fix it. Now I’ll have to go somewhere else to have it cut much shorter all around. I do not recommend.

WORST EMPLOYEES AND CUSTOMER SERVICE EVER!!!
I am a makeup addict. Makeup is a HUGE part of my life, so when I go to beauty stores like ulta and sephora I like to feel welcomed, at home and comfortable, and if I need help– have someone there who is passionate about what they do and are genuinely happy to do it. That is absolutely not the case with this ulta. I have been to this ulta over a course of 2 years, but have slowly just eliminated it completely as time went by bc the service has just gotten unbearable to me. The employees greet you with the same, energy-​less and forced «hi welcome to ulta» and that’s basically where the service stops. They do not go out of there way to help you. I found myself one day circling the high-​end makeup section for like 30 min SO obviously wanting help– and the only person there was a lady who was doing some other customers makeup, which I understood but during the time the customer was looking at her face, this employee could have looked over my way or paged someone else to help me. Or even acknowledged me. I straight up walked out.
I refuse to go to this store now. I have switched all of my loyalty back to SEPHORA. As it should be. And anything I need from ulta now… Which is rare, I order online.
What a shame ulta. Expected more from your company.

I was in desperate need of a little refreshing at the Salon, and Alex was so wonderful. She was very patient when I was explaining what I would like done, and captured exactly what I wanted. I am very pleased with the results! I definitely recommend her.
Thank you Alex for making me look and feel alive again!

I L O V E going to this Ulta so much. I’ve been there on several occasions and each time I step foot in the store, I am welcomed with a friendly greeting from the first sales associate who sees me. The staff is eager to help out, which is great, even though sometimes it’s hard to find someone on the floor who isn’t already helping another customer.
I have even called to schedule a hair appointment. The woman who answered the phone was super sweet. Unfortunately, because I’m really bad at procrastinating, they didn’t have any openings that day, so I had to go elsewhere. BUT I may give them a try in a few weeks.
Seriously, the only thing that could make Ulta any better was if they sold Wen hair care products.

I came in for the second time. I asked to get a trim with very light layers, talked about how much I hate my hair short. We talked for a VERY long time about how I hate it short. When she first cut it, it looked great. However, as a normal person who isn’t great with hair, the layers look terrible for day to day normal look. I’ve always loved my hair, and this is the first time in my life that I’ve hated a hair cut so much. She took about an 1.5 inches off the bottom, which was fine, but the layers took off 6 inches in places. My hair grows extremely slowly, so it’ll take years to get it evened out. What bothers me the most is that she didn’t ask or clarify what she was about to do. When I think light layering I think an inch or so about the bottom, not 6. I’m embarrassed about my hair. I’ll never go back to this salon.

One of the worst ulta’s I’ve ever been to. I needed help finding a particular product and i approached one of the workers who not only gave me an attitude, but didn’t bother to check in the back to see if there was any more available. She just told me no, there was none left. I then got everything else I needed and went to checkout. The cashier didn’t greet me at all. She just scanned my items and gave me a smirk when she noticed I had two transactions. I also used coupons which she gave me an attitude about. What’s the big deal? I was told manufacturer coupons were accepted and I had some to use so I used them. I not only got the deal, but an unnecessary attitude to go with it. There was also something going on in the store where each purchase came with a tote. I’m not sure if it was to get rid of extras or not. Either way, the girls were rude and I will not come back to this location.

The service here is very inconsistent. Last night it was about nil. So many options, so many questions and it was at least half an hour before anyone was available to help or rather I could find to help. The cashiers looked aggravated and unapproachable. I’d probably go to the individual counters at canal place versus coming back here; you get what you pay for.

Listen, I know I’m nowhere near a Kim Kardashian, or Paris Hilton… but whoa now the service I got was, WAIT WHAT SERVICE?! I entered the doors with about 5 employees waiting at the door to greet people, but they just stood there, starred at me and talked amongst themselves. I needed some help picking out foundation. Walked up and down aisles and many employees in the store walking around pretending to be busy. I asked someone if they carried a certain foundation and this person acted like she didn’t hear me. Then I noticed she was holding a purse, so I’m sure she was just rushing out the door before having to help anyone.
Went to Sephora the next day got the service and merchandise I needed and wanted to go back to Ulta and have my Pretty Woman moment… BIG MISTAKE, HUGE, BIG… I MUST GO NOW… but I refrained and figured I would review it. I notice all the amazing reviews on here so they must be doing something right, but wowza they certainly had an incredibly off day…

I’m upping my rating to five stars after the ten-​star salon service I received at Ulta this past weekend. I’ve been hairdresser jumping for the past four years and had all but given up on finding anyone that I liked and who was consistently available when I actually have time to get my hair done (i.e. nights and/​or weekends and generally last minute.) Enter the lovely Pam from Ulta. I wasn’t even planning to get my hair done, I was just there to do some shopping. On a whim, I wandered over by the salon area to see what was going on. A quick review of the ladies who were working showed that they all had good hair (my #1 criteria in selecting a hairdresser… if your hair is busted, you’re not touching my head.) So, I asked if they had time to do a cut, and got an enthusiastic «yes» from the girl who came to the counter. She called over Pam and we started talking about a cut. I liked her attitude (and her hair), so I asked if she had time to do some highlights, too, and low and behold, it was on.
I should back up here and admit that due to the ongoing hairdresser saga, it had been approaching two years since I had a professional’s hands on my head. (Yes, I’m hanging my head in shame right now.) I’m not even joking when I say my hair was out of control. It had gotten way too long and was a dry, brittle mess. My bangs were wonky from trimming them myself. And let’s not even get into the state of the rest of my mass of hair, which I’ve been trimming, coloring and (gasp) bleaching myself. I seriously looked like a banshee when I uncoiled my bun and let it all down. I had been living in denial until that very moment.
I told Pam what I wanted, and she went to town. She foiled my head like nobody’s business and put me under the dryer. She let my boyfriend hang out next to me at her cutting station and let him come back with me while I was under the dryer (bless his heart, he had no idea what he was getting into that day on what was supposed to be a quick trip in and out.) I think he ended up having as much fun as I did, everyone was just so friendly and fun to be around. We met the store manager (and realized that she had helped us in the past– which she remembered = bonus points) and just had an all around great experience. My frizzy mess of hair is now gorgeously highlighted and tamed into submission. Which, considering that she did not even so much as turn on a flat iron is pretty amazing. (I typically have to beat it down with 450+ degrees of heat to get it to look as smooth and shiny as she got it with just a round brush and a dryer.)
They were running a special on facials that day, so both the fella and me ended up getting one, which was total lagniappe. (Especially considering it was only $ 12! for 20 minutes and we both left with glowing complexions.) Sydni did our facials and I’m not kidding when I say she has hands like an angel.
Anyway, it was hands down one of the best salon experiences of my life… and, it all came at a fraction of the price that I’ve paid for similar services at other places. Win-​win. Thank you Ulta, Pam and Sydni (and the store manager, I’m so sorry but I’m blanking on your name right now.) You all literally made my day. I will DEFINITELY be back. (And I will NOT wait so long this time!)

I thought I would write an update since I recently got my make-​up done at Ulta! I am sort of challenged when it comes to putting on make-​up and one night I had a nice event to go to and I got a wild hair to get my make-​up done.
I called and was able to book an appointment for the day of. This was great for my spontaneity! I asked them how much for a make-​up application and was pleased to hear it was only $ 30, which I think is pretty reasonable. Upon arrival I checked in at the salon in the back. My make-​up artist introduced herself and asked me about what look I was trying to achieve. Mostly everyone at Ulta had bright and over the top make-​up on, as expected for a cosmetic store! but still, I was a little worried that I would walk out with more than I bargained for. I explained that I didn’t want anything too dramatic and liked the smokey eye look. She seemed to understand my goal and proceeded to ask me what colors I was wearing. She chose complimentary hues and away she went. The make-​up application happens in the middle of the store where they can easily pull from the shelves. This didn’t bother me since I was enjoying the lively conversation next to me. The whole application took about 30 minutes. The final product was exactly what I was looking for. She enhanced my features and made me look and feel beautiful. The make-​up lasted all night long. Hooray!

Keep in mind that I am a Sephora and Ulta card carrying member. I tried comparing my specific lotion and scrub and it turns out to be the same price at both places. But the big difference is that him can get tons of coupons from Ulta so this may be my new favorite store.
Like Shercole described this is more of a self service store so you kind of need to know what you want. One of the things I likes was the free gift you get when you bought a boxed set of perfume. I’m a sicker for free stuff and was looking for a present for my mum. So the cute little tote bag that came with her boxed perfume was a huge hit!
Like Morgan described there are drug store items on the left, and beauty products on the right. There is a salon in the back and clean restrooms. It’s a well lit store and the staff are friendly! Plus they let you use coupons that they can scan from your phone! Score!
Happy beauty product shopping!

I went in to get a manicure today and it was the absolute worst manicure I’ve ever gotten.
It was supposed to be a gel manicure but my whole finger tips were painted.
The woman was incredibly unprofessional and made the entire situation very uncomfortable. She obviously is not capable of giving a manicure.
It seems like there is only one layer of paint on my nails.
It seems as though a child did my nails. I am so embarrassed, as I got 3 comments on how bad they were and that I should have never paid for this. I am most likely going to requests refund.
I will never purchase another service from ulta and I most likely will never shop there again.

I love Ulta and probably go there than one should so I know entirely too much about it.
Things to Consider:
Like one of the reviews stated this is more of a self service location. If you know your beauty products and makeup you will do okay and Ulta and able to get in and out. If you need more help in cheaper brands, beauty products and etc then you may find it hard to get a little help. On the other hand in the makeup department for the non Ulta brands you will find the best chances for help at this location.
I love this location because there is a salon and a Benefit Brow Bar, which are important in my world and probably get all of my money. They bought offer pretty reasonably priced services and most important quick. The turnaround on services here is great especially when they stick to appointments. If you are looking to get your hair down ask for GiGi she is the queen of the blowout and style. For Eyebrows definitely let Maria do them.
Another great thing about this location is brands brands brands. They tend to stay stocked with my favorites along with others such as a pretty massive Smashbox section as well as Benefit section. You will also see other brands such as Urban Decay and Still among many others in the makeup department. There is a reasonable sized skin scare section. I often don’t see much help in this area so it can be frustrating trying to figure it out. Another good thing about this location is there is lotttttttttttttttts of hair products. Whatever your needs are they probably have it to get your hair together.
I’m just happy they have this location in the city. The staff is friendly and definitely efficient and I have not had any problems at all.
Sign up for beauty card so you can get all the coupons! You can’t go wrong with ULTA Coupons.
Parking: Ample Parking
Plus: It’s next to DSW People!

I like the fact all brands are in one location. I am a fan of a one stop shop.
I did receive help from an associate and she was honest enough to tell me she preferred other brands than Ulta.
It would be even more convenient if their drug store brands were slightly cheaper than drugstore prices.

My name is Morgan, and I am a productaholic. There I said it. I scrounge CVS for cheap but rare hair products and hit up Sephora on Black Friday like it’s going out of business.
I’ve skirted Ulta for some time now, hearing the terms «glorified convenience store.» I had to get my bareminerals foundation so I decided to peak inside.
HOLY MOTHER OF BARBIE! To your right is Sephora without the flittering sales ladies, to your left is CVS on ‘roids and down the middle there are rows for men and in the very back, there’s a fricken’ salon.
Think of how in the Willy Wonka’s Chocolate Factory, the kiddy-​winks got to touch and feel all the candy… here, you get to touch and feel all the makeup brushes, blow dryers and styling tools.
A sales associate noticed my gaping mouth and offered an explanation of this makeup utopia. I did my best to grab just the bare essentials and a new moisturizer in the Yes to Tomatoes line (There’s more than just Yes to Carrots, ladies!). Thank God it’s in Kennah’ or it’d be on my route. The pièce de résistance is that they have a points card, much like Sephora’s, and email you coupons! Ulta… I think I love you.

I used to work with a woman who raved about Ulta; she was a huge fan and constantly complained that there was no location in the GNO. Fast forward a couple of years and we have a location in Elmwood.
I liked being able to buy inexpensive brands that are tried & true next to the higher end items. I did have a sales associate offer assistance on the high end side but she seemed stressed and so I said no thanks. There was no one offering help on the more crowded drugstore brand side.
I was disappointed by the messiness/​empty shelves. Maybe this place has been slammed since opening a few months ago… oh wait, it’s been almost 7 months, so they should have their act together.
Bonus star for finding a hairbrush that I’m actually liking… yes I’m super picky about that sort of thing.

Ever wished for something so fervently for so long that once it’s been realized, it’s a huge letdown?
I’ve heard called… anticippointment.
This was one of those times. Ulta, I can go to the drugstore and buy a lot of what’s here. The brands I’m looking for? Their shelves are empty. Then I am approached by a staff member; they are friendly but not very knowledgeable. The haircare section is large, but confusing. You’d better do your homework before heading here, or else you’ll come home with a big bag of sadness.