Cold Stone Creamery

I was really disappointed by the attitude of the employee who helped me, and the quality of what I was given.
I walked in and was instantly greeted by all 4 of the employees working. I went to the place where you order, and proceeded to be ignored for 2 full minutes. 2 employees were making waffle cones, and the other 2 were busying themselves behind the counter, but no one said a word to me, or made any effort to come over and help me. After 2 minutes, when I was about to talk out, a family of 4 came in and stood in line behind me, and finally 1 of the 4 employees behind the counter came over to help me. She didn’t smile or apologize, and said in a rushed, irritated tone, «Hi welcome to Cold Stone what can I get for you.» I told her what I wanted and she made it in silence. When she handed it to me, it was dripping down the cup on all sides and all over the counter. She made no effort to give me napkins, or another cup, or anything to help with the messy cup I was given. I gave her a punch card (I didn’t realize they’re not valid at multiple locations), she glanced at it and said in her super rushed, super irritated way, «Unfortunately we don’t accept cards from other locations.» She didn’t make eye contact with me, didn’t smile, and didn’t explain anything. I paid, took my messy cup and a huge handful of napkins, and left. I was very disappointed. I will never go back to this location. The one on Carrolton is wonderful, and I will go out of my way to go there instead of this one, from now on.

I was happy to walk in and be greeted by all the workers. At the counter, when I told the server that my daughter had a nut allergy, he said, «No problem, we can handle that.» She and I were so exited to hear that he could ensure that her ice cream would be nut free. There are other ice cream shops that cannot handle a nut allergy so my daughter would have to avoid it. I am thrilled we know of a place that can accommodate us! The service was great, even though it was super busy. We were served quickly and by very enthusiastic people!

Soo good. A little pricey. You wont pay less than $ 5 per person. All ice cream is made in the store. You can sample the ice flavors. Clean area. Friendly staff. They have coupons online but the only one I saw was when you sign up for the club, they mail you a coupon within 24 hrs and for the birthdays listed on your account.
I would love to take my kids here as a reward or special occasion. Good for date night, too. I couldnt afford to come regularly unless I had a coupon though.
Still, it is yummy!!!

A bit pricey but such a good treat. The chocolate devotion is my favorite. The service is great. The guy that works here is extremely friendly and is a very hard worker. Every time I go this guy is always working and never complaining of how busy he is.
We went just this past Sunday was very happy to see more employees working because that is what is needed because it’s always so crowded. We had our same employee make our delicious treats.

Sorry, not for me. The first problem is that none of the flavors are good. «Cookie dough» and «cake batter»? Please, I’m a grown man. Then they take this grotesquely sweet ice cream and fold in chunks of fudge and brownies and other sugary candy. Portion sizes are assigned humiliating names such as «Like it» and «Gotta have it.» Besides not tasting too great, my «Chocolate devotion» didn’t set well in my gut. I’m sure I sound like a snob, but when it comes to ice cream I prefer a little restraint and class. I wouldn’t go back if you paid me.

There is almost 15 flavors of ice cream to choose from. You can choose adds in to create your own delectable treat. Can get a bit pricey for ice cream but it’s worth the extra coins. My favorite is «cake batter» with strawberries, bananas, and almonds… I so tried it as a shake. Friendly workers and great outside area to enjoy your sweet treat.

cold stone has always stuck out as being a unique ice cream experience, revolutionary in the same way that Ben and Jerry’s was for home ice cream pints. Even though i don’t go out of my way to eat ice cream anymore, i’m a big fan of how they craft their ice cream and their marketing. I’ve been to this location several times and I’m very happy with their service, definitely will drive the extra distance to go to Elmwood if i ever need my cold stone fix and/​or opt to grab ice cream from here the few times i venture out that way to go to the movies or shop at World Market.

I love this cold stone! Not only is the ice cream delicious, I really appreciate the service. I needed an ice cream cake for a birthday party, and the team worked with me to make it happen quickly and painlessly. I was able to have the face of the person who’s birthday it was printed in sugar onto the cake, and it was a huge hit! It also tasted incredible. Highly recommend for anyone thinking of a cake for a special occasion.

Ice cream is great! Service is great! I went here for the first time in a couple of years on Saturday. It was the same as I remembered. Delicious icecream with friendly workers. I love to shop around this area, and being able to take an ice cream break is nice. My boyfriend mentioned going to Baskin Robbins at first… don’t you dare when there is Coldstone involved!

If you’re looking for Cold Stone, go to the one in Elmwood. The staff is always really nice and efficient — you’re in and out in no time. It’s clean, and of course, the ice cream is super yummy! They have good variety and always have new flavors. They also have great ice cream cakes! And they’ll do catering too.
I would definitely come back here, as I’m a huge fan of ice cream and of this Cold Stone!

Cold Stone is delicious! But what really makes THIS location so special is Mr. Brandon! He is ALWAYS here, ALWAYS has a smile, ALWAYS has a great attitude. My kids love him! He’s the kind of person I love to be around!

I’d definitely recommend this Cold Stone to my friends. Clean, yummy, and good service. The ice cream is so delicious. It’s some of my favorite ice cream ever.
I’ve always had good experiences at this particular Cold Stone. The workers are nice and they are quick. I appreciate how efficient the service is.
Anyway, love the ice cream, love the place. I’d definitely come back and bring my friends.

If I could rate this place a negative star, I would. The manager «Brandon» is always very rude and I work in the food service business, so I understand trying to hurry people up, but rushing us was unnecessary. As a returning customer I would like a friendly greeting or a smile and I simply did not receive that from him. He looked as if he hated his job and could not wait to leave, as if he’d rather have no one in the place. He was also accusing me of not paying for my ice cream when my boyfriend had paid for it, so he was asking his coworker about it to make sure I did, and All I said was he has his receipt and paid for both and he shut me up so quick and told me that he was asking the person he works with, but I’m sorry I believe we were the people who PAID for it. So I called to follow up with a complaint and the lady on the phone had given me the owners number and so I called Ms Vicky to simply ask about an email or some type of way to not take from her busy schedule, to leave a review for her to look over and got into small detail about what was going on and she was very rude as well and simply had better things to do then worry about her business. I’m sure this isn’t the first complaint either since they have it written and listed in the store that she’s the owner and no one is above her.
I will NOT be back, this place should reevaluate the priority of their customers opinions.

Worst Ice cream ever! I have been twice and both times I’ve taken 1 bite and thrown it away. It’s that bad. Not sure how you can mess up Vanilla but they have managed to do so. Won’t ever be back.

I love Cold Stone ice cream but the staff at this location are miserable and made this visit downright unpleasant. They are rude and make you feel like you’re really bothering them. It also doesn’t help that they have «don’t do this», «don’t do that» signs posted all over the place. Better be careful when you grab your ice cream because if the transfer results in a fallen ice cream, it will be blamed on the customer (so the sign says). There are signs and stuff everywhere, it’s not clean and I have a feeling that if corporate were to visit this location, the owner would be in trouble since they are such a far cry from what the Cold Stone experience is suppose to be. At other locations the employees are happy. Going for ice cream is suppose to be a fun, happy occasion but unfortunately not here.

I have not been to Cold Stone since I was in high school and was pleasantly surprised when I decided to go with my niece and nephew who love ice cream. I knew their gimmick was taking ice cream and whatever toppings you like and mixing it on top of a frozen stone to keep from melting during the mixing process. Smart idea. I saw several signs that this location was a locally owned and operated franchise and welcomed comments or suggestions. One thing that was confusing was there was a menu on the wall when you walked in and then another menu behind the counter. Some of the ice cream creations on the wall were different from the ones behind the menu. Once you were in line to order you can’t see the other sign and would have to get out of line to read it again. For someone that doesn’t already know what they want when you walk in one concise sign would be more useful! Choosing an ice cream flavor is hard!
What I did end up going with was chocolate with brownie and fudge… can you tell I am a chocoholic? I thought it was fantastic. The brownie stole the show as it tasted super fresh. All that chocolate took its toll on me as I couldn’t even finish the «like it» (small) size. It was a very generous small cup and for something so rich it would be hard to eat any more than that.
The staff was plentiful and working hard on this busy summer night. One guy would flip the ice cream in the air and catch it with his spoon as he was mixing in the toppings. The kids in the store were bedazzled by this man’s talents. They certainly were having fun and had great attitudes.

The ice cream choices here are great. Within the last two week I’ve came twice. However service was very different both times which made me realize how far a hello goes.
My family and my boyfriends family both enjoy the tubs I bring home so there is no doubt I will be back. Soon.

As compared to other Cold Stone Creamery’s, this is an overwhelming store. There are posters, hangers, table cards, practically every surface available is covered in some sort of thing they’re trying to advertise to you. They suggest ice cream combos, ice cream cakes for your next party, other ice cream desserts, etc.
The best thing to do is to get tunnel vision before you go in. Know the size you want, the flavor of ice cream and your add ins. But be careful with your add in, they do add up quickly.
There is limited indoor seating. It was pretty crowded, even on a cold night. But the line moves fast, and people leave fairly quickly, so you’ll get a seat pretty soon.

The suburbs in the summer on a steamy Sunday night=ice cream. Duh. Crowded.
I have been in here a number of times and everyone is always friendly and helpful– Can I taste this? Can you put extra this? What is this? What flavor is that?
I’ve always preferred Cold Stone to Marble Slab because Marble Slab does not have mint ice cream and who doesn’t have mint??? They have tons of toppings here and lots of flavors from which you can choose. There’s something new that looks delish which is a hot cookie topped with ice cream– yum! They are no longer giving out those punch cards (I hadn’t been here for a while so maybe they haven’t been for a while) but they are honoring the ones that you currently have.
The one downfall was that the place was ridiculously crowded, but like I said a hot summer night in the suburbs is, of course, going to lead to a crowd in an ice cream shop.

Cold Stone is pretty awesome for ice cream. Pricey, yes, but it’s like Dairy Queen for people with taste buds. You get actual ice cream, not soft-​serve goo, with your choice of mix-​ins — like a Blizzard, but done by hand. Genius.
I’ve gone there with the family for ice cream in the past. This was my first time ordering a cake, though, and it definitely deserves 5 stars. They have a super easy online ordering system where you can design your own cake. Knowing the boyfriend is a mint oreo fan, I got devil’s food cake with mint ice cream mixed with fudge, oreo, and brownies. It was topped with a nice minty green frosting, and even more chocolate. The ordering process was easy, and I even paid online. All I had to do was stop in and pick it up!
And, of course, the cake was absolutely delicious. I’ve had ice cream cakes in the past, but this is a whole new level of yum.
We will be eating leftover cake for a while, but once that is gone, I’m sure we’ll find ourselves back at Cold Stone once every few weeks for a yummy treat.